Customer Service Professional Seeking Remote Opportunity

Christopher Curry

Plainfield, IL ***** 630-***-****/******@*****.***

OBJECTIVE: To obtain a position that will allow me to utilize, and advance my skill set while gaining knowledge of and contributing to the success of the company.

EXPERIENCE

February 2020 – Present Fab-Tek Cicero, IL

CNC Operator

Programming machinery; set up and calibration of accessories and equipment.

Quality control; inspect finished products to ensure it meets required specifications.

Troubleshooting and fixing mechanical issues; perform necessary maintenance and cleaning on equipment.

Conduct daily inspections, ensuring compliance with applicable laws, regulations, and policies. October 2003 – February 2020 Efco Corp. Bolingbrook, IL Customer Service

Load planning; compiled information and calculated weight and balances.

Monitored our customers and vendors for compliance with company procedures for all ground operations functions.

Ensured reliability, performance, safety and security goals for our customers, vendors and employees.

Efficiently ensured data entry & cargo documentation was presented to authorities in accordance with regulations.

Performed other duties as assigned by Supervisor or Operations Manager.

Managed customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.

Investigated order/invoice processing problems and facilitated issue resolution with management assistance.

Kept detailed notes in the customer tracking system to prioritize multiple tasks. CNC Operator

Loaded and unloaded raw materials and equipment

Kept detailed records for equipment and procedures

Supervised machines as they ran and made adjustments as needed

Abided by company safety guidelines.

Dock Supervisor

Oversaw the daily workflow, schedules, and assignments of the shipping dock.

Supervised and evaluated all activities of the dock and dock employees, ensuring safe and efficient loading and unloading of all freight.

Monitored freight movement using various computer software applications.

Consulted with the production planning team to plan deliveries for the next day.

Drafted and distributed driver schedules; using outside trucks and drivers when needed.

Taught and implemented safe lifting and loading techniques and regularly evaluated employees compliance.

Assessed efficiency and performance of dispatch and distribution activities

Ensured product handling and delivery practices meet customer expectations and business objectives. SKILLS

Mechanical aptitude; use of hydraulic jacks, high lift certification

The ability to perform mathematical calculations

Basic understanding of computer programming and CAD/CAM software

Ability to comply with safety guidelines

Strong problem-solving and multi-tasking skills

EDUCATION

2002 - 2022 ITT (CEET) Matteson, IL

2011 - 2012 DeVry University Addison, IL

REFERENCES: Available upon request.

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