Customer Service & Sales Expert with 20+ Years Experience
Resume:
Janie Stewart
La Feria, TX *****
**************@*****.***
Professional Summary
Customer Service and Sales Rep with over 20 years experience in business to business, personal sales, phone sales and customer service for a variety of products and services. Proven ability to establish rapport with customers to assess customer needs resolve issues and sell products that always exceeded sales and production goals.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Advanced Call Center Technologies-Harlingen, TX
October 2025 to Present
Customer Care Advocate for Virtual Primary Care Company. Assisting customers with booking appointments, uploading lab work results, sending lab requests to patients, sending messages to the doctor, providing information about doctor visits, prescriptions, memberships, billing and claims. Answering inbound customer calls, emails and in-app chat requests. Home Care Provider
Christina Young-Dunnellon, FL
November 2023 to August 2025
Assisted clients with daily activities such as bathing, dressing, grooming, meal
• preparation and household tasks.
Performed light housekeeping duties such as laundry and cleaning to ensure a
• safe living environment for clients.
Encouraged independence by helping clients perform activities of daily living.
• Provided emotional support to clients by listening attentively and responding
• compassionately during difficult times.
Owner/Office Mgr
Bright Home Improvement-Weatherford, TX
February 2020 to November 2023
Managed the daily operations related to customer service, inventory
• management, and marketing.
Maintained a high standard of customer service through quality assurance
• checks.
Negotiated contracts and agreements with business partners, vendors, and
• customers.
Scheduled sales and service appointments and provided bids to potential
• customers.
Customer Sales and Service Expert
Sports Media-Fort Worth, TX
July 2019 to February 2020
Handled calls promptly and with courteous professionalism.
• Contacted businesses for advertising to sponsor local high school sports teams.
• Worked with a minimum of five schools simultaneously. Processed orders, service requests, and applied information for call
• documentation while speaking with customers.
Completed sales paperwork and collected payment information.
•
Owner/Office Mgr
Bright Remodeling-Houston, TX
April 1999 to July 2019
Managed the daily operations related to customer service, inventory
• management, and marketing.
Maintained a high standard of customer service through quality assurance
• checks.
Negotiated contracts and agreements with business partners, vendors, and
• customers.
Kept paperwork updated with internal standards and legal requirements.
• Handled interior renovations of kitchens and bathrooms for residential
• customers.
Education
High school
Azle High School-Azle, TX
September 1984 to May 1989
High school diploma or GED
Skills
• Computer operation
• Communication skills
• Productivity software
• Driving
• Achieving sales targets
• Computer skills
• Sales
• Upselling
• Approachable and Outgoing
• Closing sales
• Ability to Multitask and Thrive Under
• Efficient and Detail Oriented
• Adaptable and Flexible
• Typing
• Customer service
• Deal closing
• Upbeat and Positive Personality
• Data entry
• Writing skills
• Self Motivated and Team Player
• Computer literacy
Languages
• English
Certifications and Licenses
Driver's License
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