Client Experience Leader with Strategic Impact

Tiffany Chambers

Client Experience Manager

210-***-**** ******@*****.*** Houston, TX

Dynamic client experience leader with 8+ years of success guiding operations, building relationships, and elevating service delivery across healthcare and professional services. Skilled at transforming client feedback into actionable improvements that boost satisfaction, loyalty, and retention. Adept at leading cross-functional initiatives, streamlining workflows, and supporting executives with data-driven insights. Recognized for cultivating trust and delivering personalized, high-touch experiences that align with both client needs and organizational goals. Excited to bring a proven record of client advocacy and strategic impact into a dedicated Client Experience Manager role.

AREAS OF EXPERTISE

Client Relationship Management Patient & Client Experience Optimization Cross-Functional Collaboration Case & Care Coordination Staff Training & Development Process Improvement Scheduling & Calendar Management CRM Documentation & Data Entry Performance Evaluation & Coaching Executive & Sales Team Support Vendor & Contract Management Project Coordination HR Administration & Onboarding Budget Oversight & Invoicing Communication & Conflict Resolution TECHNICAL SKILLS

Microsoft Office Suite Google Workspace

PROFESSIONAL EXPERIENCE

Executive Assistant 01/2020 - PRESENT

McConnell & Associates Houston, TX (Remote)

● Coordinate schedules, communications, and travel logistics for executives, ensuring client meetings and partnerships are executed seamlessly.

● Function as the primary liaison between leadership and clients, cultivating trusted relationships that elevate satisfaction and drive long-term loyalty.

● Streamline documentation and reporting processes to provide leadership with accurate, real-time insights into client and project performance.

● Anticipate client and leadership needs by proactively identifying gaps and implementing solutions that keep operations and client relationships running smoothly.

● Contribute to strategic planning discussions, offering client-centric perspectives that help shape growth initiatives and service improvements.

Client Success Manager 08/2021 - 08/2023

Shorr Solutions Houston, TX (Remote)

● Led performance evaluations and coaching for team members, reinforcing client-first standards and driving higher satisfaction across accounts.

● Translated project metrics and client feedback into actionable insights, empowering leadership to make data-informed strategic decisions.

● Served as a trusted advisor for clients, anticipating challenges, resolving escalations, and creating tailored solutions that enhanced the client journey.

● Introduced scalable best practices for client engagement, helping the organization expand its footprint while maintaining personalized support.

Practice Administrator 04/2020 - 08/2021

Kim Carpin Plastic Surgery & Acqua Medspa Clear Lake, TX

● Partnered with the physician-owner to design and launch new service lines, coordinating marketing campaigns and client engagement strategies that drove growth in first-year bookings.

● Ensured regulatory compliance and patient safety across both surgical and non-surgical services, reinforcing client trust and maintaining flawless audit results.

● Oversaw scheduling systems and client flow strategies that minimized wait times, enhanced convenience, and strengthened long-term loyalty.

● Introduced client feedback loops and service improvement initiatives, creating a high-touch experience that differentiated the practice in a competitive luxury market.

Clinical Coordinator 03/2015 - 09/2016

Honor Healthcare Scottsdale, AZ

● Acted as the primary liaison between patients and care teams, ensuring clear communication that fostered trust and reduced escalations.

● Championed patient-first service initiatives by identifying gaps in clinic workflows, introducing solutions that elevated both efficiency and client experience.

● Partnered cross-functionally with leadership to align clinical operations with organizational goals, directly supporting better patient outcomes and continuity of care.

● Anticipated and addressed patient concerns proactively, contributing to a stronger reputation for compassionate care within the transplant program.

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