Senior Business Analyst / Product Owner - Remote-ready in TX/Houston

Arnab Sinha

Candidate Summary:

I'm located in Carrollton, TX. I have extensive experience as a Senior Business Analyst, Product Owner, and Manager. I have demonstrated expertise across diverse domains including auto warranty, insurance, finance. At my last role with TCS/USAA, I worked with an extremely mature and fully functional setup of teams working together using Agile and all the ceremonies - complete with a great RTE (Senior Scrum Master), Tech Lead, and Primary Development Product Owner.

In the role before that with TCS/Deluxe, I was working in the commercial printing domain and helping them migrate to Salesforce. At Truist Bank I was involved in a project to migrate all the user-owned SAS programs from SAS Grid (on-prem) to SAS Viya (cloud). At SafeGuard Products International, I streamlined product management for auto manufacturers' warranties, enhancing supply chain processes and implementing the SAFe framework to boost project delivery. My role at Truist Insurance Holdings involved managing backend application enhancements and developing comprehensive reporting systems, while at LPL Financial, I created a robust model management application for financial advisors. I led significant consumer loan projects while at Santander Consumer USA, integrating various business processes with advanced database management. My tenure at Ryder Systems Inc. involved optimizing supply chain and inventory management using cloud-based applications and microservices. Additionally, I have experience in insurance and reinsurance product management, as evidenced by my roles at Everest Global Services, MetLife, and Truist Insurance Holdings, where I managed complex data integrations and product pricing applications, ensuring regulatory compliance and improving customer engagement through advanced martech strategies.

Summary:

Over 18 years of experience as a Business Systems Analyst/Project Manager/Product Owner/Product Manager/Scrum Master); including all phases of Software Development Life Cycle (SDLC): gathering requirements, business process management, analysis, testing and implementation of projects.

I have been working in Agile and other Hybrid methodologies for more than 10 years since 2011; creating Sprint and Product Backlogs, besides User Stories with acceptance criteria, using JIRA, ALM, TFS (Azure DevOps).

Result – oriented SAFe Agile professional with a proven track record of implementing SAFe frameworks and driving significant improvement in team collaboration, project delivery time, and program alignment. Skilled in mentoring team members to enhance their understanding and adoption of SAFe principles resulting in increased efficiency and on-time delivery. Adept at managing risks, implementing tools and processes, while implementing strong stakeholder relationships to drive the CICD pipeline and achieve exceptional project success rates.

Common factor throughout my career: Have always been involved with a cloud-based application in some form or another.

Ample experience with retail, supply chain, omnichannel, customer loyalty, martech and CPQ applications.

Highly skilled Enterprise Resource Planning Specialist able to assist business clients with implementation and upgrades of ERP systems.

Experience with eCommerce, omnichannel, Cloud-based products, email marketing campaigns.

Involved with several eCommerce projects on 3 different platforms – ATG, WebSphere, and Hybris. Functional understanding and knowledge of Demandware and Magento (COTS applications).

Equally familiar and experienced with Microservices, Object Oriented and Service Oriented Architecture

Experience with managing Workflow using multi-tiered (typically 3-tiered) applications.

Experienced working with multiple ticketing as well as Agile tools like Atlassian Jira, Azure DevOps, Adobe Workfront, and portfolio management tools like Clarity, Planview, etc.

Highly accomplished Senior Business Analyst / Project Manager with a verifiable track record of managing complex IT projects and exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.

Adept at working on front end UI/UX requirements as well as on the back end (Oracle, SQL, Salesforce, 3DB) requirements.

Education:

Bachelor of Science in Business Management, Major in Accounting, University of Phoenix, 2007

Diploma (Associates) in Software Engineering, Mumbai, India in 2002

Professional Experience:

Tata Consultancy Services

Sr. Business Analyst Deluxe (printing) Services Jan 2025 – March 2025

Learned the current process flow with current legacy application for types of customers labeled as “Cash Management” and “Official Checks” customers

Gathered requirements and drafted formatted user stories in Jira for migrating these processes to Salesforce.

Development Product Owner USAA May 2025 – August 2025

Managed 2 teams and provided development updates to Business and the Agile Release Train composed of 10 teams

Gathered Business Requirements and created and managed Features under multiple Epics and Projects

Worked briefly on projects related to Data Integration within P&C – Integrating data coming in from different teams/sources (and the team) using MS Access DB and (me) creating process documents and updating Confluence and SharePoint.

Quant Systems/Sonata Software/Truist Bank

Sr. Business Analyst July 2024 – December 2024

Collaborated with multiple LOBs to understand and migrate their user owned SAS-based enterprise Case Management System programs from the SAS Grid (9.0 – on prem) to SAS Viya (4.0 - on cloud)

oHuge undertaking while another team simultaneously migrates all the data from multiple on prem databases (DB2, Oracle, SQL srvr, Neteeza, DLZ) to Snowflake on the cloud.

SafeGuard Products International Feb 2023 – Feb 2024

Sr. Business Analyst/Product Owner/Manager

Domain Experience: Auto Manufacturer’s Warranty products. Multiple warranty products offered through the largest network of Original Equipment Manufacturers, Worked with Auto Wholesalers and Retailers throughout USA and Canada (B2B).

Primarily hired to help the team of onsite business analysts and offshore developers and QA to take care of an extensive backlog and appease the demands of the internal and external stakeholders.

Team include IOS & Android applications, online Web, fulfillment and integration services, and UX/Design

Implemented SAFe framework within the organization resulting in a significant increase in team collaboration and an overall improvement in project delivery time.

Worked with UI/UX front end requirements and developers, as well as micro-services (API) and back-end requirements and developers.

Good understanding of backend requirements regarding Restful as well as SOAP APIs. Wrote user stories for creating Restful APIs with multiple car dealerships in the Canadian market.

Worked on improving certain processes of getting the product to market – primarily the supply chain management process of getting original equipment (spare parts) from the Original Equipment Manufacturers (OEM – auto manufacturers) to the various car dealerships in the Canadian market.

Wrote requirements for changing stored procedures in relational database management systems to generate the desired reports to display to C level execs.

Adept at understanding tables in database management systems and writing complex SQL queries.

Asking pertinent questions to understand the scope in multiple cases and specifying it in the Epic/Feature/User Stories before getting stakeholder approval. Working with C-suite executive stakeholders.

Managing the Application Development from a Product Development perspective for launching in the Canadian market.

Worked with B2B and B2C commerce applications including an Omni channel Offering, Product Information Management, Order Management, and powerful search and merchandising.

Collaborated with business to update and maintain safe-guardproducts.com using Drupal CMS.

Worked with stakeholders in the pricing and placement of products in the Canadian market. Worked on the CPQ process using an in-house pricing application to present the products with the configuration and prices suited to the Canadian market.

Worked with the stakeholders to incorporate business rules pertaining to sales commissions for all the products with multiple car dealerships. Worked with these dealerships to enter each new client into the enterprise Oracle Case Management System to ensure ease of commission calculations as well as setting up the account management for each client.

Worked with the tech team for DevOps releases in the CICD pipeline using GitHub/Jira.

Managed the merchandising team by providing leadership and direction.

Worked with the marketing team to promote Safeguard’s products in the Canadian market using martech.

Worked directly with Marketing team on digital web content, 3rd party media agencies and advertising projects

Helped the stakeholders with setting up the entire Enterprise Resource Planning (ERP) for this project using Oracle Supply Chain Management (SCM).

Truist Insurance Holdings Apr 2022 – Dec 2022

Sr. Business Analyst/Product Owner/Manager

Domain Experience: Primary, Excess, and Surplus Insurance – Creating and managing policies and claims for multiple carriers (insurance) and commercial clients (commercial property and casualty insurance along with reinsurance). Worked with multiple commercial insurance providers (B2B)

Initially hired to work as a PO for a team responsible for making application enhancements/changes that would affect all the business teams that use the application (in-house application of record – Omega)

The requirement gathering and story writing for this team was mostly backend with releases that were not visible. No UAT needed – but thorough developer testing and strict peer review were required.

Worked with the software architect and created a roadmap for feature releases that I presented to the Product Manager, who was also the President for the application. Worked with C-suite executive stakeholders.

Managed the application development documentation, which included the scope of all the requirements on a case-by-case basis.

Worked with team members to address existing technical debt and work out ways to eventually overcome and get rid of that debt. This debt consisted of manual processes to be carried out periodically. For example – clearing out mail servers so that new insurance applications can be received and processed (monthly).

Was later moved to the Data/Reporting team responsible for creating reports for multiple business units/divisions/programs within the organization and to external insurance carriers.

Was instrumental in creating the template for writing user stories in the format – “As a/an (role) I would like to (action), so that (desired result)” in both teams that I was a part of (even though the stories were mostly for back-end releases). This was in Azure DevOps.

In the data/reporting team, I worked with numerous trigger reports, month and year end reports besides the daily and weekly reports.

Wrote user stories to create APIs to Post the periodic reports to secure Digital websites for multiple insurance companies so that the users could retrieve and analyze the necessary information as needed.

Some of the property and casualty insurance clients that we worked with used One Shield Enterprise platforms as their system of records to handle billing and claims for their personal and group insurance part of the business. We (Truist) handled the billing and claims for all their commercial clients.

Tried to create a list of all the reports that our team was responsible for, along with the server’s name (number) on which each of these reports “lived.” Was successful in getting over 90% of the reports created on this list, making it easier to analyze and diagnose issues concerning the database management systems using SQL.

Was responsible for creating tickets for emails received in the Application Support inbox, and the Data Support inbox on a turn rotation basis. Also responsible for leading the resulting triage calls on the same turn rotation basis.

Some of these reports were for the in-house Reinsurance team. They worked mostly on Treaties. None of the policies were Facultative. Was responsible for understanding the need/ask (gathering requirements) and working with the developer to create requested reports.

Was instrumental in helping the team evolve and mature as a scrum team by helping to familiarize them on various scrum ceremonies (along with the scrum master). Was the acting scrum master on both teams for the first 4 months of my employment before certified scrum masters were hired.

LPL Financial Oct 2021 – Apr 2022

Product Owner

Domain Experience: Financial Model – Creating a new model management application with more capabilities and functionalities requested by the independent Financial Advisors that work with LPL Financial.

Gathering requirements for the new “Model Hub” application and creating Portfolio Epics (Roadmap), Feature Epics and corresponding User Stories in Jira. All of this while maintaining the documentation and ensuring the scope of the project was never exceeded.

Was instrumental in creating the template for writing user stories in the format – “As a/an (role) I would like to (action), so that (desired result).” I did this using Jira.

I was also responsible for standardizing a “Given – When – Then” format for Acceptance Criteria (wherever possible).

Attending business requirement analysis sessions, understanding/analyzing the different asks, and vetting some solutions while comparing to current existing applications.

Exposure to Pega Implementation Methodology / Agile development while working with Pega developers.

Relaying these requirements to the team in the story grooming and pointing sessions.

Working independently with the backend (API/microservices) developers to help them understand the exact data that we need the service calls to retrieve and display.

Working independently with the UI (front end) developers to help them create the desired look and functionality of the user interface.

Working with the digital design team and even providing screen mockups to help them understand the required wireframe, and ultimately realize a well-functioning, aesthetically presentable design.

Managed Agile Release Trains (ARTs), ensuring effective coordination between teams and achieving an increase in overall productivity. Worked with the tech team for DevOps releases in the CICD pipeline using Dynatrace.

Worked with the QA team to answer questions on the Acceptance Criteria listed in each user story.

Worked with the entire team to effectively groom and story point each user story, and iteratively plan the entire PI.

The application being built was being tested and built for handhelds and mobiles primarily, as advisors prefer working and meeting with clients while using handhelds.

Ensured that the new financial modeling application was streamlined to work with the proprietary Case Management System that existed in the system of applications that LPL provided to its financial consultants and advisors.

Santander Consumer USA (SCUSA) Jan 2020 – Oct 2021 Sr. Business Analyst/Product Owner/Manager

Domain Experience: Consumer (Auto) Loans; working with a 3rd party vendor to print and mail all written correspondence with millions of customers nationwide, including all the legal and regulatory correspondence. Also, helped marketing with the technical aspects of maintaining their relationship with Responsys, the email vendor.

Conducted Scrum every morning with nationwide team members joining the call. Went over individual current progress, daily plans, impediments and their possible resolutions.

Worked on various enhancements to the different processes to produce letter data for different letters. This included working with various stored procedures and the database.

Worked on an online vendor application to update various letter templates based on business directives.

Queried the database daily (including weekends – by turn) to send the letter data for recently updated letter templates to the business for their review and approval to release for print and mail. Once all the new, updated templates had been reviewed and approved by the business, they would release them to “Business as Usual” (BAU).

Gathered requirements for creating dashboards and reports. Worked on a project with BI data to create a report with the Originations team.

Collaborated with the Originations team on customer updates and corrections like addresses and other details.

Worked on productions tickets assigned to me in the Service Portal of Service Now. This required a good working knowledge of the different business rules and the stored procedures. Got familiarized with these over the duration of working at SCUSA.

Put in requests in the Employee Center of Service Now to gain access to multiple applications in order to get a better understanding of the business processes and the data flow.

Monitored and tracked automated processes performed by “Control-M.” Worked with the Data-Ops team for using SFTP (Secure File Transfer Protocol) to send and receive files from the print vendor; and to re-process files (not received properly from the vendor) using Control M (automated flows).

Most of the automated processes were batch processes for which I gathered requirements and tested them once implemented.

Created workflows using Visio to notate the process used to collect data pertaining to RTC (Right to Cure) and NOI (Notice of Intent) regulatory letters from business and send to the print and mail vendor.

Worked with different App-Dev teams that were involved (upstream/downstream) in our process. Many of our Stored Procedures involved retrieving data from the system/application of records – ShawStore; thereby needing a good working knowledge of the processes concerning that application.

Ryder Systems Inc., Fort Worth, TX May 2018 – Dec 2019 Sr. Business Systems Analyst/Product Owner/Application Launch Manager/Scrum Master

Domain Experience: Logistics – Integrating various client (B2B) applications with Ryder Online to ascertain smooth, asynchronous transfer of customer data, Supply Chain, Inventory and Warehouse Management, Demand and Fulfillment.

Ryder online is a cloud-based application, and so is JDA owned Transport Manager (TM). Ryder online is the proprietary Order to Cash application being used.

Worked with various customer facing transportation teams to understand their specific requirements pertaining to process improvements and enhancements within the Demand and Fulfillment sections of the supply chain work cycle.

Worked on IAM (Identity Access Management/Workforce Identity) and PAM (Privileged Access Management) requests for both external and internal clients and users for the Ryder Online application.

Gathered functional and technical requirements. Thoroughly tested and implemented the changes. Worked with Microservices (Restful API-microservices)

Worked with the customer support group to query and resolve any data related issue. Escalated to the development team if the resolution was code-based.

Worked with an older version of JDA TM and integrating that with Ryder Online to accomplish the Demand and Fulfillment part of the Supply Chain with multiple customers. Ran queries and scripts to resolve any integration issues between the 2 applications. Was working on upgrading the TM version and an overhaul of the environments and database structure.

Ran periodic SQL queries to ferret out any errors that may be conceived to be causing issues in the synchronization of data between applications.

Worked in a Lead Production Support (level 2) role and resolved production issues that had been opened in the Service Portal of Service Now application by the help desk and not resolved by the production support group. Had complete access to the database for the Ryder Online application and corrected data issues while maintaining data integrity. Also helped correct various issues caused by the several configurations for different clients. Accomplished this by successfully writing SQL queries and scripts.

Responsible for limiting data access and ensuring that the different vendors or carriers cannot access details about the client shipments and loads for other vendors or carriers.

Worked closely with developers to enhance the application performance using Microservices. This increased the processing speed of the application, allowing users to accomplish more in lesser durations.

Worked with the tech team for DevOps releases in the CICD pipeline using GitHub/Jira.

An external client, Hewlett Packard (HP), was implementing S4 HANA (SAP). Worked with them (as a Release Manager using Clarity) to understand their application to an extent in order to successfully integrate their logistics module with the Ryder online application.

Collaborated with business stakeholders on updating and maintaining https://www.ryder.com/ using Drupal CMS.

Worked with the Sales team to create a workflow and streamline the Configure, Price, Quote (CPQ or Quote to Cash) process that they currently had; and were trying to improve.

Worked with the marketing team to promote Ryder’s products (logistics services- 3PP/4PP) to business (B2B) using martech.

Environment: SQL Developer, MS Office Suite, Remedy/Service Now, RyderOnline, JDA Transportation Manager – COTS (Commercial Off the Shelf) application, Clarity (PM tool), VSTS/Azure, SharePoint, API, Microservices, DevOps, Order to Cash, supply chain.

NYC Human Resource Administration Sep 2016 – Dec 2016 Product Owner/Manager

Domain Experience: .Net Platform, CRM pertaining to public outreach for the Health Application Support Unit and the Tenant Support Unit (Case Management)

Worked with the Public Engagement Unit (PEU) to gather requirements pertaining to

odifferent roles with differing accesses to an interactive CRM application (process improvement)

ofinal outcomes and statuses for the clients being reached out to (process improvement)

Instrumental in replacing a commercial-off-the-shelf canvassing (cloud based) tool called VAN, with an in-house, dot-net based interactive CRM application that was available on handhelds and mobile phones.

Created a (risk) Impact Matrix for the implementation of the in-house replacement application along with defining the various work-around options available for certain functionalities.

Worked in a 3-Level SAFE (Scaled Agile Framework) environment. The levels were – Team, Program and Portfolio.

Also ascertaining how it would impact the current vision, and always making sure to maintain data integrity, while maintaining ease of use, and ensuring the privacy and protection of data captured during surveys.

Making sure that the system logs capture all the actions performed and maintain the history for audit purposes (process improvement)

Capturing the history of actions performed for every case for producing reports in the future (process improvement)

Helped troubleshoot wrong data showing up in reports by checking application logs against database queries performed.

Displaying workflow statuses on user dashboards

Capturing statistical data for future BI reporting

Creating and maintaining the mock-up screens for the developers

Creating and distributing agendas prior to major meetings, and meeting minutes and deliverables along with timelines and priorities after them

Knowledge of regulatory requirements, documentation, and reporting obligations associated with various grants like the emergency rental assistance grants administration

Understanding and knowledge of the various stages of grant evaluation, budgeting, and fund allocation

Environment: MS Project, MS Visio, MS Office Suite, Office 365, Jira (online trial version), DevOps

Everest Reinsurance Inc., Basking Ridge, NJ Dec 2015 – Aug 2016 Product Owner

Domain Experience: Property Insurance, Pricing Application for Primary Property, Facultative Reinsurance, and Treaty Reinsurance – Catapult DNF and Catapult Re, QlikView, Middle Market/Mid Corp Insurance, and Pega – a COTS BPM tool. Providing property and casualty insurance (as well as reinsurance to other insurance providers) to various businesses nationwide (B2B), Risks & Losses

Worked with the cloud-based pricing application (Catapult with Touchstone) for the Property Insurance part of the business. This application has another version that is being used for the re-insurance part of the business. Defined and assessed current and future state business and system processes.

Streamlined the business and the development lifecycle within the organization. Understanding the roles that the numerous developers have and the different applications that they work on for the Property Insurance part of the business. Formulated and defined system scope and project objectives based upon user needs and understanding of business systems and industry requirements.

Worked directly with senior management/clients on integrating the various applications with Catapult at the center to create a straight through process, thereby eliminating the multiple entries of the same data that the users are currently inputting into the various applications (process improvement). Some of the other applications that are currently being integrated with Catapult are –

1.Escape (the “Clearance” application for the Property Insurance part of the business)

2.PD (Policy Decisions – policy management application)

3.WINS (the “booking” system for the finance and accounting departments)

4.LossWare (an application used by the excess property part of the business to analyze which of the multiple locations need to be inspected ~ Risks & Losses)

Completed the Business Process Modelling for the current “as-is” state and created the Business Process Model for the future “to-be” state.

The integration process also required me to provide the developers with the Data Mapping depicting how the data from one application mapped to the data from another application – both front end fields and in the back-end database tables. Created data mapping documents to map the data fields, which assist the middleware team to route and parse interface messages between different applications.

An Electronic Bus Service (ESB) was used to transfer data seamlessly between these applications using XSDs in the API (microservices) call that specified how to formally describe the elements in an Extensible Markup Language (XML) document

For the above-mentioned integrations, I was actively involved in the analysis – gathering and documenting the various user and system requirements.

Involved in defining the various processes within the pricing application (Catapult), helping the developers to slowly migrate to a Microservices based architecture from the Service Oriented Architecture.

Had also been involved in testing the iterative releases first in the Development Environment (along with the developers) and then in the Staging or QA Environment along with the testers and the users (UAT)

Worked on IAM (Identity Access Management) and PAM (Privileged Access Management) requests for internal clients and users of the pricing application, Catapult.

Some of the projects that I worked on with the Actuaries are –

5.the Underwriting Risk Analysis Spreadsheet and integrating it as a screen in the current Pricing application (Cat DNF)

6.updating the “Loss Cost” tables for analyzing the risks (specifically an Actuarial function)

7.Rewriting the Batch Process so that it points to the more updated “Touchstone” application as opposed to the current “Classic2” This is a process to include business done by independent programs into the Everest “Book of Business by the Actuaries.

8.Gathering requirements for incorporating the Marginal Contributions application within the pricing application, so that senior management and the actuaries can get a better perspective in real time as to the contribution(s) each submission/policy has (or will have) on the overall business.

Understanding the various aspects and workings of the Property (Casualty) Insurance (including risks & losses), and the Re-Insurance (Treaty and Facultative) business as a whole and reading up about the different applications and their functionalities and roles in the day-to-day business

Worked with another Business Analyst working on replacing SICS for the Reinsurance stakeholders with an in-house proprietary solution called Galaxy that would have all the components starting with the Underwriter’s Workstation, Catapult Re. (the pricing application for reinsurance), and the downstream Policy and Claims Management applications.

Researched OneShield Enterprise Platform as a possible alternative before leadership decided on an in-house option.

Worked with stakeholders to gather requirements pertaining to implementing the Integrations Hub (Starter Pack) of Service Now.

Environment: MS Project, MS Visio, MS Office Suite, Jira, Planview, QlikView, DevOps, Microservices, API.

MetLife, NYC, NY Nov 2014 – Nov 2015 Product Owner/Manager

Domain Experience: Life Insurance, Multiple Vendor Management, Tele-App Intake, Online App Intake (D2C), Omnichannel

Helped in last week of UAT for Project FLAG – A major project across multiple vendors and work-streams for a legal change in name and address for the organization in all the documents including applications. Helped in preparing the traceability matrix for the requirements to test cases. Helped in smoke testing.

Took the lead in an email enhancement project that had monthly releases from December to March –

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