HR - Office Admin - Notary Public - Customer-Success Focused

Melissa Harris

1-352-***-**** **************@*****.***

Objective: Dedicated and detail-oriented professional with extensive experience in customer service and office management. Seeking to leverage strong interpersonal skills, financial management expertise, and a commitment to excellence in a challenging role that contributes to the success of the team and enhances customer satisfaction. Notary Public of Florida and South Carolina

WORK EXPERIENCE

Human Resource Coordinator

Gaston Tree Debris Recycling, LLC

February 2025 to October 2025

Assist in the recruitment process by coordinating interviews and conducting initial screenings of candidates

Support employees on boarding and orientation programs to ensure a smooth transition for new hires.

Maintain accurate employee records and assist with data entry tasks in HR systems like QuickBooks and Finger check.

Facilitate communication between management and employees regarding HR policies and Procedures.

Stay updated on employment and DOT laws and regulations to ensure compliance within the organization,

Strong communication skills

Ability to manage projects and implement change management strategiesa

Maintained and worked closely with management on pay plans and benefit management,

OSHA compliance knowledge:

Administrative Assistant, Spherion Staffing-Temp Position Career Source North Central FL-Gainesville, Fl

September 2024 — January 2025

Monitor and delivery of customer service

Inform candidates of available services in the office

Engage in information exchange ensuring job candidates are aware of and know how to access the full menu of CareerSource North Central FL reemployment services. Critiques and reviews of job candidate's resume as necessary

•Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidates and business customer service-related issues and interactions.

Informs and refers candidates to appropriate resources including workshops, Resource room services, online learning in EF, Veteran services, etc.

•Supports the Business Services Team as requested.

Maintains compliance with all personnel procedures.

Revenue and Receivables Specialist 1, Spherion Staffing- Temp Position - City Hall of Gainesville, Fl

April 2024 -June 2024 to Entered data accurately and efficiently into company systems.

•Addressed billing inquiries from customers and provided timely and accurate information or Processed payments from customers using various methods. Managed accounts receivable to ensure timely collection of funds o Prepared detailed financial reports for internal and external stakeholders.

•Managed customer accounts by providing personalized support and resolving issues

Home Care Provider, Melba Ivey April 2021 - December 2023

•Personal Care: Assist clients with activities of daily living (ADLs) such as bathing, grooming, dressing, and toileting.

•Companionship: Provide emotional support and companionship to clients, helping to reduce feelings of isolation and loneliness.

•Meal Preparation: Plan and prepare nutritious meals based on clients' dietary needs and preferences.

•Medication Management: Assist clients in managing their medications, ensuring they follow prescribed schedules.

•Mobility Assistance: Help clients with mobility, including transfers in and out of beds, wheelchairs, and other assistive devices.

Household Tasks: Perform light housekeeping duties such as laundry, cleaning, and maintaining a safe living environment. Monitoring Health: Observe and report any changes in clients' health status to family members and healthcare professionals.

Communication: Maintain open and effective communication with clients, their families, and the healthcare team.

Administrator Assistant/Office Manager, Nex Generation A/c and Heating, LLC April 2020 - July 2021 Administrative Management:

Oversee daily office operations, ensuring smooth workflow and efficient processes. Manage office supplies, equipment, and inventory, ensuring necessary items are stocked.

Customer Service:

•Act as the first point of contact for clients, addressing inquiries and resolving issues.

•Schedule appointments and dispatch technicians, optimizing routes for efficiency.

Financial Management:

•Handle accounts receivable and payable, including invoicing and payment processing. Prepare financial reports and assist with budget management, ensuring accurate tracking of expenses and revenue. Human Resources Support:

Assist with hiring, training, and onboarding new employees.

Maintain employee records and coordinate payroll and benefits administration.

•Project Coordination:

Manage ongoing projects, ensuring timelines are met and resources are allocated effectively.

Coordinate with field staff to ensure client needs are met and services are delivered on time. Marketing and Promotion:

Assist in marketing efforts, including social media management and community outreach.

Develop promotional materials and maintain the company website and online presence.

•Compliance and Safety:

•Ensure adherence to industry regulations and safety standards.

Maintain necessary documentation and certifications for compliance audits.

•Team Leadership:

•Foster a positive work environment, encouraging teamwork and open communication.

Conduct regular staff meetings to address concerns and share updates.

•Technology Management:

Oversee the use of office software and tools, ensuring staff are trained on new systems.

Implement and maintain databases for tracking customer interactions and service requests.

Administrator Assistant/Office Manager, Coquina Sand and Fill/ Valerino Construction October 2019 February 2020

•Administrative Support: Manage all office operations, including scheduling, correspondence, and filing systems.

Maintain office supplies inventory and place orders as needed.

•Customer Service: Serve as the main point of contact for customer inquiries, providing information on products and services.

Handle customer complaints and resolve issues in a timely manner.

Sales Support: Assist in preparing quotes and proposals for clients based on their needs.

Process customer orders and ensure accurate billing.

Financial Management: Oversee accounts receivable and payable, including invoices and payment collection.

Prepare financial reports and assist with budget management.

Project Coordination: Coordinate the scheduling of deliveries and pickups, ensuring timely service to clients.

Monitor project timelines and assist in project management as needed.

•Team Leadership: Supervise office staff, providing training and support to ensure high performance.

Foster a positive and collaborative work environment.

•Compliance and Safety: Ensure compliance with company policies and industry regulations.

Maintain safety records and coordinate safety training for staff.

Inventory Management: Track inventory levels of sand and fill materials, placing orders as necessary to avoid shortages.

Maintain accurate records of material usage and availability.

Technology Management: Oversee office technology, ensuring systems and software are functioning properly.

Provide training and support for staff on office management software.

•Reporting and Documentation: Prepare and maintain accurate documentation related to operations, sales, and customer interactions.

Generate regular reports for management review to aid in decision-making.

EDUCATION

Coronado High School 1987 High school Diploma

Certificate thru the County on Workforce 180 — Business for Woman, Business Service, Case Management 1,2,3, and 4, Leadership Development,

Skills

Customer Service Excellence: Proven ability to engage with clients, address their needs, and resolve issues promptly.

•Administrative Support: Expertise in managing office operations, including scheduling, filing, and correspondence.

•Financial Management: Proficient in accounts receivable and payable, invoicing, and preparing financial reports.

•Project Coordination: Strong ability to manage timelines, coordinate schedules, and ensure timely project delivery.

•Interpersonal Communication: Excellent verbal and written communication skills, fostering collaboration and positive relationships.

Problem Solving: Effective at identifying challenges and implementing solutions in fast-paced environments.

•Team Leadership: Experience supervising and mentoring staff, promoting a positive work culture.

Attention to Detail: Meticulous in data entry, documentation, and compliance with procedures.

Technical Proficiency: Skilled in Microsoft Office Suite, QuickBooks, and various office management software.

Time Management: Ability to prioritize tasks efficiently to meet tight deadlines without compromising quality.

•Notary Public: Certified in Florida and South Carolina, adding credibility in handling legal documents.

Adaptability: Flexible and responsive to changing priorities and demands in the workplace.

REFERENCE: Upon Request

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