Restaurant & Bar Operations Leader - Revenue Growth & Compliance

LANCE COLDMAN

Saint Augustine, FL ***** +1-919-***-**** ******.**********@*****.*** [LinkedIn Profile URL Placeholder]

PROFESSIONAL SUMMARY

Results-oriented Food & Beverage and Operations Manager with 10+ years of progressive leadership experience in high-volume hospitality, full-service bars, and institutional dining. Proven ability to drive revenue growth, manage complex inventory and labor controls, and establish high standards of customer service and operational compliance. Expertise in new menu development, vendor negotiation, and staff training, with a track record of improving sales and efficiency across Marriott-branded properties and fast-paced casual dining environments. Willing to relocate.

CORE COMPETENCIES

Operational Excellence Financial & Inventory Management Leadership & Training Compliance & Systems

Full FOH/BOH Oversight P&L Analysis & Budgeting Team Development & Coaching TIPS Certified / ServSafe

Menu Design (Cocktail/Food) Vendor Negotiation & Cost Control Daily Staff Meetings & Training Programs POS Systems

Customer Service/Relations Inventory Control & Data Entry Performance Management Workplace Health & Safety

PROFESSIONAL EXPERIENCE

Food and Beverage Manager

Tribute Portfolio Marriott - Saint Augustine, FL

(March 2025 – Present)

* Drove significant revenue growth by developing and implementing a new cocktail menu, resulting in a 10% increase in sales within the first month of opening (April 2025).

* Achieved zero health department violations during routine inspections by maintaining stringent cleanliness and sanitation standards in the bar area.

* Implemented cost-saving measures, including portion control and waste reduction strategies, contributing to overall profitability.

* Collaborated with liquor vendors to successfully negotiate favorable pricing terms, resulting in demonstrable cost savings (quantify actual % savings if possible).

* Trained and mentored all new bartenders on signature recipes, proper serving techniques, and Marriott-level customer service standards.

Food and Nutrition Supervisor

Sodexo - Saint Augustine, FL

(August 2023 – March 2025)

* Provided site-level operational oversight for a large food service establishment, successfully managing all daily operations and ensuring a safe working environment.

* Established and led comprehensive training programs and daily staff meetings to improve efficiency and service delivery.

* Demonstrated specialized knowledge in preparing and serving different dietary and texturally modified meals, ensuring compliance with customer nutritional needs. Department Supervisor

Lowe's Home Improvement - Saint Augustine, FL

(August 2022 – August 2024)

* Managed a team of sales specialists, driving sales growth by effectively following up on leads and ensuring accurate inventory tracking and measurement of all department items.

* Resolved customer and vendor complaints and concerns promptly, ensuring adherence to Lowe's standards and procedures.

* Coordinated directly with the delivery team to ensure accurate and on-time product delivery to customers.

Assistant General Manager (AGM) / Bar Manager

THE REAL MCCOY'S - Wake Forest, NC

(October 2020 – September 2021)

* Held full responsibility for all day-to-day operations, focusing specifically on bar and service positions.

* Managed all weekly beer and liquor orders and inventory, minimizing stock-outs and controlling cost of goods sold.

* Developed new staff training programs and led daily meetings to communicate specials, ensuring staff knowledge of new products.

Lead Bartender & Inventory Control

SOLAS - Raleigh, NC

(July 2016 – March 2020)

* Responsible for daily inventory management and point-of-contact for all product ordering, resulting in high stock accuracy.

* Coordinated and executed special events, maximizing revenue for high-traffic periods.

* Monitored server and bartender cash-out processes, ensuring daily receipt accuracy and cash flow management.

EDUCATION & CERTIFICATIONS

General Studies (High School Diploma/GED)

Rich Central Campus High School

Certifications & Licenses

* ServSafe

* TIPS Alcohol Training

* Food Handler Certification

* Forklift Certification, Pallet Jack Certification

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