Salesforce Engineer

HENRY ERUTE

· Kampala, Uganda, P.O.BOX ***** · +256-***-***-***

· *********@*****.*** (linkedin.com/in/henry-erute-80309b12a) SALESFORCE ENGINEER

SKILLS

• Salesforce

• Process Automation

• Apex

• Data Entry and Data Analysis

• Business Analysis

• Project Management

• JavaScript

• Visual Studio CODE

• Salesforce DX

• OmniStudio

• Copado

• Lighting Web Components

• Visualforce

• Google Suite

• MS Office

• SOQL/SOSL

• CI/CD

• GIT

• Pardot (MCAE)

• API Integration (SOAP, REST)

• DevOps

• Learning

EXPERIENCE

SALESFORCE CONSULTANT, AXISFORCE CONSULTING

JAN 2025 – DEC 2025

• Designed and implemented Salesforce solutions for nonprofit organizations, leveraging the Nonprofit Success Pack (NPSP) to optimize donor management, program tracking, and impact reporting.

• Led discovery workshops with stakeholders to gather requirements and translate them into scalable Salesforce configurations and customizations.

• Built automation using Flows, Process Builder, and Apex triggers to streamline fundraising, program delivery, and volunteer management.

• Developed and customized reports and dashboards to give nonprofit leaders real-time insights into fundraising pipelines, donor engagement, and grant outcomes.

• Guided clients through Salesforce’s Power of Us Program, helping them maximize available licenses and resources.

• Delivered user training and created documentation to drive system adoption and long- term sustainability.

SALESFORCE DEVELOPER, STR SECRETS LLC-USA

JUNE 2024 – DEC 2024

• Built and implemented custom applications using the declarative and programmatic customization capabilities of Salesforce

• Developed product documentation as requested.

• Worked within and across teams to define, develop and refined requirements.

• Engaged directly with stakeholders and end users and provided product demonstrations.

• Maintained existing customizations.

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• Performed day-to-day administration of Salesforce development and test environments.

• Followed an object-oriented paradigm maximizing code reuse and flexibility SALESFORCE NONPROFIT DEVELOPER,(VOLUNTEER) RED HORSE CENTER-USA FEB 2024 – JUNE 2024

• Built reports and dashboards for program coordinators to track outreach impact, donor engagement, and funding utilization.

• Configured sharing rules, permission sets, and field-level security to protect sensitive patient data and ensure compliance.

• Assisted in basic troubleshooting of Apex triggers and REST integrations when automation involved subsidy approvals syncing to Salesforce.

• Assisted in deploying custom solutions across Sandbox and Production, ensuring compliance with nonprofit data security standards.

• Transitioned the team from an uncoordinated email communication to a more centralized Salesforce integrated SLACK.

• Set up and supported Drip emails for different customer journeys in Engagement Studio.

• Set up Domain keys (DKIM/DPIF) in conjunction with SPF to verify domain emails and allow salesforce to send emails on behalf of the team.

• Built and optimized existing Flows to include more dynamism and less hard coding of variables, e.g., Email Acknowledgement Flows.

• Implemented General Accounting Units to better track gifts and donations. SALESFORCE NONPROFIT ADMINISTRATOR,(VOLUNTEER) RIPPLES FOUNDATION-USA SEP 2023 – DEC 2023

• Configured Salesforce NPSP to support fundraising, program tracking, and donor engagement workflows for a small community-based nonprofit focused on supporting women with access to skills to enable them become participants of the economy in different poverty stricken countries.

• Transitioned the team from MS Azure Databases to Salesforce as the single source of truth

• Customized page layouts, record types, and security settings to improve usability for program managers and fundraising staff.

• Built automation using Flows and Process Builder to streamline donation acknowledgment, volunteer onboarding, and grant application tracking.

• Integrated and customized Pardot to replace existing Salesforce web-to-lead functionality

• Created dashboards and reports to help leadership monitor donation trends, volunteer activity, and program impact.

• Provided user training, documentation, and ongoing support to improve adoption and data quality.

SALESFORCE DEVELOPER, LEMA TECHNOLOGIES LLC-USA

MAR 2022 – APR 2024 (from 2018)

• Ensured optimal performance of Salesforce systems and products.

• Maintained technical knowledge of Salesforce.com Sales and Service Clouds.

• Developed platform events to communicate with external order system.

• Developed and implemented improvements and new functionality in Salesforce Apps.

• Developed and maintained Lightning Components used in several applications, and page layouts.

• Scripted Bulk jobs and scheduled them to run periodically. 3

• Participated in code reviews, design sessions, and testing activities to ensure quality outputs.

• Troubleshot and resolved issues related to Salesforce Marketing Cloud and Salesforce CRM integrations.

• Performed testing of changes in sandbox environments. SALESFORCE ADMINISTRATOR, TUNGA

FEB 2021 – MAR 2022

• Executed salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, and mobile administration.

• Handled all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults and sharing rules.

• Provided end-user support and training, including creating documentation and conducting training sessions.

• Logged, reported, and resolved Salesforce application issues with Salesforce.com premier support and third-party system integrators for maintenance and configuration support.

• Imported sales department leads, contacts, and other data.

• Performed database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

PRODUCT ENGINEER, LEMA TECHNOLOGIES LLC - USA

JAN 2018 – JAN 2021

• Worked with Embedded Systems.

• Participated in various design reviews and brought follow-up action items to closure.

• Performed System Updates

• Performed market research and provided feedback on buying trends.

• Developed sales plan and sales forecasts to find and close new accounts in several countries, including Kenya, South Sudan, and Uganda.

• Integrated data with QuickBooks, and Salesforce, and APIs in general and ERP management systems.

• Performed High Ticket Solar generator sales in a niche market.

• CRM pipeline management, re-engaging leads, installing systems and customer relationship.

• Social media marketing, Cold Calling, messaging, email marketing and referrals. EDUCATION AND CERTIFICATES (Attached Below)

CERTIFIED AGENTFORCE SPECIALIST, SALESFORCE

2025

• Successfully attained official Salesforce Agentforce credentials. CERTIFIED PLATFORM DEVELOPER 1, SALESFORCE

2023

• Successfully attained official Salesforce Platform Developer credentials. CERTIFIED ADMINSTRATOR, SALESFORCE

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2023

• Successfully attained official Salesforce Administrator credentials. BS COMPUTER ENGINEERING, MAKERERE UNIVERSITY KAMPALA 2015 – 2019

• Successfully completed a bachelor’s in computer engineering. EXTRACURRICULARS

• UGANDA BIKERS’ ASSOCIATION: Member.

• SCHOOL DRUMMER/PERCUSSIONIST: Kings College Budo, Kampala, Uganda.

• UGANDA SKATEBOARDING ASSOCIATION: Member.

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