Customer-Focused Fraud Call Center Professional
Resume:
YVETTE GUERRA
+210******* **************@*****.*** San Antonio, Tx 78223
Detail-oriented professional with extensive experience in customer service, specializing in active listening and effective communication. Proven ability to handle customer inquiries and complaints efficiently, developing strong relationships and loyalty. Ready to leverage these skills as a Fraud Call Center Agent to support and enhance team performance. professional summary
skills
• Customer service • Active listening
• Time management • Data entry
experience
CUSTOMER SERVICE REPRESENTATIVE
Fema Disaster, San Antonio, TX
Dec 2024 - Present
Handled customer complaints and
inquiries in a courteous and efficient
manner.
•
Demonstrated excellent communication
skills, both verbal and written, in order
to effectively interact with customers.
•
Developed strong customer
relationships and loyalty through
effective communication.
•
STUDENT SERVICE CSR
Goodwill Service Center, San Antonio, TX
Aug 2024 - Sep 2024
Giving the student information on their
financial aide and support for online
payments and due dates
•
Maintained knowledge of company
products to provide helpful suggestions
and recommendations to customers.
•
Responded to telephone inquiries and
complaints following standard operating
procedures.
•
May 1998
HIGH SCHOOL DIPLOMA
Brackenridge,
San Antonio Tx
education
FRAUD CALL CENTER AGENT
Greeted customers by name and
displayed respectful attitude, helping
develop rapport with customer base
and build lasting relationships.
•
CUSTOMER SERVICE REPRESENTATIVE
Conduit, San Antonio, TX
Dec 2022 - Feb 2024
Making sure that the clients government
ID was approved in order to protect the
account form identity theft. Asking the
clients for a written letter ort receipt for
filing disputes.
•
Handled customer complaints and
inquiries in a courteous and efficient
manner.
•
Demonstrated excellent communication
skills, both verbal and written, in order
to effectively interact with customers.
•
Developed strong customer
relationships and loyalty through
effective communication.
•
CUSTOMER SERVICE REPRESENTATIVE
Okin Process, San Antonio, TX
Nov 2021 - Jul 2022
Activation with phones,tablets and
watches for government businesses
placing orders and also making
payments for the customers and making
sure they were satisfied with there
Verizon services
•
Handled customer complaints and
inquiries in a courteous and efficient
manner.
•
Demonstrated excellent communication
skills, both verbal and written, in order
to effectively interact with customers.
•
Developed strong customer
relationships and loyalty through
effective communication.
•
PSYCHIATRIC NURSE'S ASSISTANT
San Antonio State Hospital, San Antonio,
TX
Aug 2018 - Apr 2021
Making sure patients were safe among
themselves and others also making sure
they had a clean environment.
•
Participated in recreational activities
with patients, including card games,
sports, and television viewing.
•
Restrained and aided patients as
necessary to prevent injury.
•
Listened and provided emotional
support and encouragement to
psychiatric patients.
•
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