Operations & Project Leadership Professional

BETTINA APAGAR

510-***-**** — *************@*****.*** — San Francisco, CA - 94132

SUMMARY

Experienced and versatile professional with over 7 years of combined expertise in project and operations management, leadership and senior administrative support. Proven ability to lead projects from initiation to completion, coordinate cross-departmental activities, and ensure seamless daily operations in office environments and expertise in effective communication, delegation, conflict resolution, performance management, and strategic planning.

PROFESSIONAL SKILLS

• Administrative Assisting

• Project Management

• Customer Service

• Digital Literacy

• Critical Thinking

• Hospitality Management

• Strong Communication

• Attention to Detail

• Scheduling

• Leadership

EDUCATION

Bachelor of Secondary Education: Major in English

Philippine Christian University

Bachelor of Secondary Education: Major in English

Cavite State University - Silang Campus

WORK EXPERIENCE

Account Manager Nov 2024 - Present

HOA Properties

• The main point of contact for clients, building and maintaining strong customer relationships, and resolving client issues.

• Responsible for retaining and growing existing accounts through upselling and cross-selling, developing account plans, and collaborating with internal teams to ensure client needs are met. Senior Retail Sales Consultant Feb 2023 – Nov 2024 Xfinity

• Handle customer service, sales, and merchandising tasks, and may also be involved in training new staff, managing specific store sections or product categories, and handling more complex customer issues.

• Try to sell the company's services, products and solutions. This might involve negotiating and persuading customers to purchase an item.

• Monitoring inventory levels, potentially assisting with new product evaluation, and ensuring accurate product placement.

Senior Administrative Assistant Jul 2020 – Jan 2023 Virtual Staff Ph

• Manage phone calls, schedule appointments and organize calendars. Review and organize regular correspondence, like invitations and informative material.

• Oversees business processes, ensures workflow efficiency, manages teams, and optimizes resource allocation. Duties include strategic planning, budget management, supply chain coordination, process improvement, and compliance enforcement.

• Providing a wide range of support, including clerical, organizational, and communication tasks. Operations Manager Feb 2018 – Jul 2020

FIS Global Solutions

• The main responsibility is dealing with employee concern, resource management and ensuring safety in all areas of the workplace.

• Key responsibilities include overseeing daily operations, optimizing processes, managing resources, ensuring quality control, developing strategies, and leading teams to achieve organizational goals.

• Coordinate overall business operations and manage labor, productivity, quality control, efficiency, and safety. Project Manager Mar 2016 – Jan 2018

Casa Bocobo Hotel

• Managing phone calls and inquiries, handling mail and deliveries, maintaining the reception area, and providing administrative support.

• Assist with various requests, like arranging transportation or tours, and ensure a positive guest experience.

• Greets guests, manages inquiries, handles reservations, and provides local recommendations. LANGUAGES

• Filipino

• English

REFERENCES

• Caitlyn Monares Operations Manager (415) 987 - 5997

• Leslie Solis Project Manager 650-***-****

• Kevin Yeap IT Manager 510-***-****

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