Customer Service

AMY HANNAH BARROS

**** * ****** ******, *** Vegas, NV, 89101 / 702-***-****

**********@*****.*** www.linkedin.com/in/amyhguynn-barros @amyhannahbarros CAREER

To Develop a Fulfilling Career Within an Organization Where I Can Utilize My Skills in Customer Service and Problem Solving. PROFESSIONAL SUMMARY

Customer Resource Premier Advisor with extensive experience in managing billing inquiries and enhancing customer satisfaction. Resolved discrepancies and streamlined payment processing, achieving high customer retention. Demonstrated strong leadership skills, tracking team members to foster exceptional service delivery. Specialized in data accuracy and operational efficiency, consistently driving improvements in customer experience. EXPERIENCE

Republic Services - Customer Resource Premier Advisor August 2021 – September 2025

Manage advanced billing inquiries for customers across all locations. Facilitate payment processing and service reinstatements for overdue accounts. Coordinate on- call pickups and address missed pickups promptly. Provide detail customer issue information to the operations team for swift resolution.

• Updated customer portfolios and online accounts accurately and timely.

• Resolved billing discrepancies and issues credits as needed.

• Maintained high customer satisfaction through effective communication.

• Collaborated with team members to enhance processes and customer experience. CVS Pharmacy – Assistant Store Manager

October 2013 - January 2016

Supervise team members and delegate tasks to ensure efficient operations. Maintain product knowledge to assist customer effectively. Manage monetary transactions, including daily deposits. Conduct regular merchandise checks throughout store.

• Support pharmacy department tasks to maintain workload efficiency, while delivering prompt customer care to customers.

• Train team members on policies and procedures.

• Meet or exceed sales targets consistently.

• Achieved sales goals through effective team supervision.

• Maintained a clean and organized store environment. Family Dollar – Assistant Store Manager

July 2013 - October 2013

Supervise teammates to ensure efficient store operations. Open and close the store, maintaining security and cleanliness. Delegate duties to enhance productivity and establish excellent customer service through product knowledge. Maintain accurate cash register balances and assign weekly deals to drive sales. Organize product displays and enhance experience and resolve customer complaints effectively. Train new employees in policies and procedure, while ensuring inventory is consistently stocked and rotated.

• Supervised and team of 5 members on any shift to optimize store operations.

• Delegated tasks, resulting in increased productivity by 80%.

• Improved customer satisfaction ratings through effective issue resolution.

• Trained all new employees on operational procedures.

(HGS) Hinduja Global Solutions - Lead Level 4 Operator Supervisor/Research and Development June 2008 - October 2013

Supervise the technical support team for Toshiba America. Manage alphanumeric data entry and billing for multiple clients while ensuring confidentiality. Conduct continuous research on technical issues, diagnosing problems, and deploying solutions to engineers. Overseeing high volume accounts, leveraging strong leadership and analytical skills.

• Spearheaded a team to improve client satisfaction metrics.

• Championed confidentiality protocols, maintaining compliance for high-volume accounts.

• Orchestrated efficient data entry processes, enhancing accuracy and speed.

• Analyzed CRM reports to drive decision- making.

• Strong Leadership Skills in Supervising a Team

• Ability To Handle High Volume and Multiple Client Accounts Simultaneously

• Experienced in month end reports and accounts payable and receivable for multiple accounts, while acknowledging errors and having them resolved quickly.

• Helped create the OCP (Operational Commitment Plan) for Client Services, which was used for pulling all reports and making them into an excel spreadsheet with metrics for various aspects for each client. EDUCATION

MAY 1993 Diploma in General Studies, BASIC HIGH SCHOOL, Nevada MAY 2015 Certificate In CCNA, ILLINOIS CENTRAL COLLEGE, Illinois MAY 2020 Certificate In CCNP, ILLINOIS CENTRAL COLLEGE, Illinois DECEMBER 2021 Associate In General Studies – ICC, Illinois DECEMBER 2021 Associate In Applied Science (CISCO NETWORKING SPECIALIST) – ICC, Illinois DECEMBER 2021 Associate In Applied Science (NETWORK ADMINISTRATOR) – ICC, Illinois SKILLS

• Customer Service in A Stressful Environment

• Supervisor/Manager/Trainer/Key Holder

• Time Management

• Learning And Development

• Hospitality And Liaison

• High Volume Money Counting (Las Vegas)

• Microsoft Office 2017 And Below

• Computer Literate in All Aspects

• Accounts Receivable and Payable

• Extensive Data Entry and Research

• Inventory And Cycle Counts

• CRM And POS Systems

• Professional Phone Etiquette

• Scheduling

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