Administrative Assistant with Child Services Experience

Chaunte Boyd

**** * *** ***.,, *********, CA ****5

cell(424) 392•0992

Summary of Qualifications

Skillful and dedicated Administrative Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions. Skillful and dedicated Human Services Assistant with enriching lives through effective and caring service for the betterment of Los Angeles County families.

Demonstrated capacity to provide comprehensive support for executive-level, managerial, supervisory, legal, technical and general staff including scheduling/coordinating vendor demonstrations, proposing recommendations for optimum level of the procurement process, preparing spreadsheets/letters/faxes, contacting vendors/authorized procurement staff in order to prepare competitive quote compilations and other purchasing related documents, reviewed price quotes/equipment specifications/purchase orders/ETA(expected time of arrival) from delivery reports of goods and supplies, gathering/analyzing inventory data in order to establish and maintain appropriate stock levels for all the offices of the Child Support Services Department for San Bernardino County and effectively executing all essential tasks for procurement purposes.

Strongly motivated with helping the public and maintaining good communication and relations with the public and co-workers

Highly capable of creating a nursery (or appropriate) environment for minors depending on their age.

Great ability of addressing and providing refuge for the needy (public clients).

Proven track record of accurately completing research and reporting information for management (and business maintenance efforts) within county guidelines.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office System, Microsoft Excel®, Microsoft Windows® operating system; type 75 wpm with complete accuracy.

Professional Experience

A. County of los angeles, children and family services – Los Angeles, California 2007 to 2022

Human Services Aide

Provide assistance to Children Social Workers with family and individual maintenance for alleged and substantiated neglected and abused children.

Perform duties such as transport children and adult clients, coordinate/monitor/document court ordered visitations, input data on-line, supervise children, testify in court, answer non-routine inquiries regarding departmental policy/procedures and provides information/assistance to clients parents and caregivers, deliver documents to clients, participate in alleged child abuse investigations by conducting inquiries with law enforcement, professional individuals and the public in order to request police records, medical records and divulge pertinent information to be collected/created/documented.

Reduced some of the duties of the Children’s Social Workers.

Coordinate the completion of task requests from the Children’s Social Workers.

Data Entry into state systems

County of San bernardino, child support services – Loma Linda, California 2005 to 2007

Fiscal Assistant

Provided administrative support for the procurement process of Child Support Services.

Coordinated vendor demonstrations and training on how to operate equipment for staff, coordinated/scheduled equipment repairs and made recommendations for replacement or continued use, prepared compilation reports of competitive bidding from various vendors for the purchase of goods/services, collected data on copiers and fax machines in order to assist the vendor with the depreciation assessment, communicated with vendors and professional staff, prepared spreadsheets/letters/faxes/emails for procurement purposes (maintaining good vendor relations and interdepartmental controls) associated with ETA's or adjusted ETA's, processed informal requests tied to existing blanket orders for purchasing commodities such as paper etc., conducted routine collection/analysis of inventory data in order to establish and maintain appropriate/optimum stock levels, maintained inventory in stock room ensuring the inventory was presentable and neat, acquired new vendors with gathered research and consultation (with interdepartmental managerial and supervisory staff), provided vendors with order status and updates, communicated with various county professionals, delivered collected data to vendors for the purpose of depreciation assessment, prepared requisitions for payment, supervised storekeepers with the disbursement of goods and supplies, requested time sensitive quotes from vendors (ensuring local vendors are given preferred terms with the rule that there pricing can be 5% higher than the lowest bid from non-local vendor), searched for discounted listed prices when purchasing goods and supplies, reviewed/audited bill of lading upon delivery of items to ensure there were no discrepancies or damaged items, monitored goods and services from vendors and recommended debarment if necessary, procured proprietary items with careful research, explained policies and procedures to vendors and county staff, prepared and sent requisitions for payment in a timely manner, utilized county vehicle to go to other sites in order to maintain good tracking of inventory on surplus (at warehouse), processed emergency requisitions for eminent (or costly) orders (as well as prepared requests for bids), utilized predestined list of vendors when making usual purchases, implemented procedures for efficient work flow of the procurement practices (due to the lack of proper procurement practices at the time of my appointment), formatted/implemented spreadsheets which tracked current and optimum stock levels in order to maintain an accurate inventory, maintained good rapport with non-awarding vendors by informing them of any future tentative acquisitions

Implemented procedures for efficient work flow of the procurement process.

Formatted/Implemented spreadsheets which tracked current and optimum stock level in order to maintain an accurate inventory on office supplies for the entire department of Child Support Services (which was comprised of three offices of over 1,000 employees and more than 20 units).

Maintain good rapport with the lowest responsible vendors informing them of any tentative acquisitions for the future

Data Entry into state systems

County of san bernardino, Auditing division – San Bernardino, California 2000 to 2005

Fiscal Assistant

Provided accounting support for the purpose to audit welfare benefits issued to the public.

Audited/Prepared collection letters for the repayment of general relief, audited/prepared report of excessive food benefits issued to clients, audited/prepared vouchers (requisitions for payment) issued to clients, contacted vendors to ensure the vouchers were completed accurately and resolved issues with vouchers completed inaccurately, audited/prepared billing documents, audited/prepared emergency warrants for clients, conducted stop payments on warrants when clients reported the warrant lost or stolen, reconciled food benefits issued to all clients of San Bernardino, inputted data into various systems.

Played key role in the new state system of cash and food benefits being issued electronically by spearheading the implementation of electronic reporting procedures.

Handled high volume public contact at the front window; answered routine questions and divulged confidential information for eligibility purposes.

Referred services to the public for emergency food and cash assistance.

Data Entry into state systems

GE FINANCIAL – San Bernardino, California 1999 to 2000

Telemarketer Representative

Made cold calls to credit card holders and read script, maintained confidential information (credit card number and expiration date

Offered credit card holders incentives to purchase from the credit card holder’s account(monthly allotments)

Offered magazine subscriptions to purchase from the credit card holder’s account(monthly allotments)

Read scripts and rebuttals verbatim

Data Entry

Dohring CO – Glendale, California 1998 to 1999

Telemarketer Representative/Lead Monitor

Made cold calls for various clients (such as car dealerships, hospitals etc) in order to conduct public surveys that was comprised of the consumers (or prospective consumers) opinion, Monitored employees conduct on the telephone while talking to various people, Referred employees for re-training, tabulated projected revenue for the company pertaining to the number of people called versus the number of surveys completed

Asked questions and manually recorded the public’s answers

Read scripts and rebuttals verbatim

Monitored employee conduct of about 30+ employees

First ALLIANCE – Placentia, California 1995 to 1995

Telemarketer Representative/

Made cold calls to homeowner for the purpose of refinancing their mortgage

Divulged and manually recorded confidential information

Read scripts and rebuttals verbatim

Olan Mills Portrait Studio – Ontario, California 1994 to 1995

Appointment Setter

Made cold calls to prospective customer for the purpose of setting studio appointments

Ensured appointments by collectively observing other appointments made and manually recorded

Read scripts and rebuttals verbatim

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