SKILLS
Office administration
Document preparation
Vendor negotiation
Meeting scheduling
Calendar management
Presentation creation
Teamwork and
collaboration
Customer service
Problem-solving
Time management
Multitasking
Excellent communication
Organizational skills
Attention to detail
Adaptability and
flexibility
Self motivation
Time management
abilities
Dataentry
Decision-makin,
Team coordination
Effective communication
Verbal and written
communication
Records and database
management
Active listening
Critical thinking
Reliability
Operations management
Adaptability
Professionalism
Flexible schedule
Interpersonal skills
Documentation and
control
Communications
management
Team building
Strategic plannin,
Relationship building
Crisis management
Work Planning and
Prioritization
Record keepi
Analytical thi 2
Document review
Task prioritization
Staff supervision
Scheduling and calendar
management
Inventory control
Administrative
management
Scheduling
Risk assessment
FRUIDOCIVINAL OUNWLVANRI
Dynamic Secretary Manager at 2 Cousins Home Repair
with a proven track record in document preparation and
exceptional organizational skills. Enhanced —o-
through effective calendar management an
streamlined communication across departments.
Recognized for fostering a collaborative environment
and implementing efficient record-keeping practices that
significantly improved operational workflows.
WORK HISTORY
2 Cousins Home pad - Secretary Manager
Newfeild Nj + 05/2018 - 11/2025
+ Supported executive team with timely and accurate
ee leading to increased
roductivity.
+ Managed daily schedules and appointments for senior
staff, ensuring seamless coordination of meetings and
events.
+ Implemented robust record-keeping practices that
improved the overall organization of physical files
and digital records alike.
+ Facilitated smooth communication between
departments by acting as a liaison and promptly
addressing any concerns or issues that arose.
S.r.s and Associates - Branch Office Administrator
Vineland, NJ + 09/2012 - 02/2017
+ Collaborated with management to develop branch
goals, resulting in increased productivity and
rofitability.
+ Developed marketing materials for the branch,
attracting new clients and boosting sales revenue.
. cane events such as training sessions or team-
building activities, fostering a positive company
culture.
+ Oversaw daily operations at the branch office,
ensuring smooth workflow processes were
maintained across departments.
+ Implemented project management techniques to
overcome obstacles and increase team productivity.
+ Optimized yop ace systems for ment
collections, AP/AR, deposits, and recordkeeping.
+ Organized spaces, materials and catering support for
internal and client-focused meetings.
+ Developed internal requirements and standards to
minimize regulatory risks and liability across
roa. / ; -
versaw appointment scheduling and itinerary
coordination for both clients and personnel.
+ Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and
streamlined scheduling procedures.
+ Improved office operations by automating client
correspondence, record tracking and data
communications.
+ Improved customer satisfaction scores ow
application of superior conflict resolution an
roblem-solving skills.
+ Executed extensive variety of customer transactions
according to institutional policy and procedures.
+ Collaborated with other supervisors to coordinate
activities of individual team members and
departments.
+ Delivered product and service quality and inspired
team members to reach and maintain department
oals and objectives.
+ Composed professional business correspondence,
emails, meetings notes and other documents.
management
Active listening
Critical thinking
Reliability
oe management
Adaptabili
Professionalism
Flexible schedule
Interpersonal skills
Documentation and
control
Communications
ea
Team building
Strategic Pe ie
Relationship building
Crisis management
Work Planning and
Prioritization
Record keepi
Analytical thinking
Document review
Task prioritization
Staff supervision
Scheduling and calendar
management
Inventory control
Administrative
management
Scheduling
Risk assessment
Document management
Planning and
oe
chedule management
Workflow planning
Public relations
Staff management
Interpersonal
communication
Employee scheduling
qual assurance
ontinuous improvement
+ Conflict resolution
+ Goal setting
+ Data analysis
+ Company representation
+ Budget management
+ Vendor relationships
EDUCATION
Star Academy
Vineland, NJ « 05/2003
Graduate Certificate:
Office Management
Vineland High
Vineland New Jersey -
06/2000
High School Diploma:
General Studies
maintained across departments. ;
Implemented project management techniques to
overcome obstacles and increase team productivity.
Optimized preemie systems for payment
collections, AP/AR, deposits, and recordkeeping.
Organized spaces, materials and catering support for
internal and client-focused meetings.
Developed internal requirements and standards to
minimize regulatory risks and liability across
progants. . ;
versaw appointment scheduling and itinerary
coordination for both clients and personnel.
Kept high average of performance evaluations.
Managed supervisor itinerary and appointments and
streamlined scheduling procedures.
Improved office operations by automating client
correspondence, record tracking and data
communications. ; ;
Improved customer satisfaction scores cata
application of superior conflict resolution an
pe skills.
xecuted extensive variety of customer transactions
according to institutional policy and procedures.
Collaborated with other supervisors to coordinate
activities of individual team members and
departments.
Delivered product and service quality and inspired
team members to reach and maintain department
oals and objectives.
pmpseet professional business correspondence,
emails, meetings notes and other documents.
Ensured compliance with company regulations by
conducting regular audits of internal documents and
records.
Served as point of contact for vendors or service
providers securing competitive pricing while
mate ne quality standards.
Coordinated schedules and appointments for branch
staff, optimizing time management processes.
Maintained scheduling for main branch to keep shifts
appropriately staffed.
Consulted with customers to resolve basic issues or
direct to correct staff member.
Facilitated team communication, leading to a cohesive
and productive work environment.
Enhanced customer satisfaction through quick
response times and effective problem resolution.
Proactively addressed potential issues or conflicts
before escalation by fostering open lines of
communication among team members and
management.
Provided exceptional customer service to both
internal employees and external clients, promoting a
welcoming atmosphere at the branch office.
Assigned job roles and oversaw performance.
Coordinated individual duties after careful evaluation
of each employee's skill level and knowledge.
+ Delegated tasks to administrative support staff to
organize and improve office efficiency.
Progressive Business Solutions - Sales Assistant
Vineland, NJ « 12/2005 - 02/2012
Supported executive team with timely and accurate
document preparation, leading to increased
roductivity. :,
anaged daily schedules and appointments for senior
staff, ensuring seamless coordination of meetings and
events.
Implemented robust record-keeping practices that
improved the overall organization of physical files
and digital records alike.
Facilitated smooth communication between
departments by acting as a liaison and promptly
addressing any concerns or issues that arose.