Customer Service & Administrative Professional
Resume:
Professional summary
Office Assistant with a background in medical office administration, addictions, mental health and community support, excelling in customer service roles, patient and disability care. Proficient in trauma-informed care, and non-violent crisis intervention, creating a supportive and welcoming environment. Skilled in conflict resolution and adept with Microsoft Office, eager to drive innovation in a collaborative team oriented setting. Employment history
Pincher Creek Medical Clinic MOA/Reception Pincher Creek, AB May 2024 - Mar 2025
F.S.C.D Disability Care Aide Private Residence Pincher Creek, AB Aug 2020 - Present
Resiliency Wellness Centre Wellness Counsellor Fort Macleod, AB Dec 2021 - Dec 2025
Bridges Consulting Behavior Coach Pincher Creek, AB Jul 2020 - Sep 2025
Goldstar Cleaning Services Janitorial Supervisor Fernie, BC Jan 2018 - Oct 2019
Pure Country Bar and Grill Dishwasher/ Prep Cook Frank, AB May 2016 - May 2018
Jennifer Pinkerton
Box 2486, Pincher Creek, Canada, T0K 1W0
************@*******.***
Delivered empathetic patient support, fostering a welcoming atmosphere and enhancing overall satisfaction at the clinic. Streamlined appointment scheduling processes, improving patient flow and reducing wait times significantly. Provided compassionate care to individuals with disabilities, fostering a sense of independence and enhancing their quality of life.
Provided empathetic counseling to clients, fostering a safe environment for personal growth and enhancing overall client well-being.
Guided clients through behavioral challenges, fostering personal growth and enhancing coping strategies for improved life quality.
Led daily operations of cleaning teams, achieving substantial improvements in service delivery and client satisfaction through effective training. Executed efficient kitchen operations, ensuring timely dish preparation and maintaining a clean workspace, leading to improved service speed and customer satisfaction. H&R Block Tax Professional Blairmore, AB
Feb 2016 - Mar 2018
Education
Addictions and Community Health Program Sundance College Calgary, AB 2024 - 2025
Certified End of Life Practitioner Doulagivers Institute 2021
Community Support Worker Diploma Robertson College 2019 - 2020
Medical Office Administration Diploma CDI College 2006
Skills
Hospitality Customer Service
Caregiving WHMIS
FOIP CPR
Microsoft Office365 Trauma Informed Care
Tax Preparation Health Records Management
Patient Advocacy Scheduling
Conflict Resolution Retail
Medical Terminology Organizational Skills
Problem Solving
Links
Provided expert tax preparation services, ensuring clients received maximum refunds, resulting in high client retention and satisfaction.
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