Executive Administrative & Operations Support Specialist

DANA PALOS

Chino, CA • Remote/Onsite • Typing speed: 65 WPM

Email: **********@*****.*** • Phone: 909-***-****

PROFESSIONAL SUMMARY

Highly organized Executive Administrative Assistant with 17 years of progressive experience at CRST, including 3.5 years as an Accounts Receivable Specialist, 1 year as a Pricing Analyst, and 13+ years as an Executive Administrative Assistant supporting C-Suite Executives and Senior Leadership. Skilled in managing complex calendars, coordinating travel, preparing executive reports, reconciling corporate expenses, and supporting multi-site operations. Trusted partner to Directors, Operations Managers, Finance, Safety, and Facilities teams. Recognized for streamlining processes, managing sensitive information, and delivering results in fast-paced environments.

PROFESSIONAL EXPERIENCE

Executive Administrative Assistant / Pricing Analyst

CRST The Transportation Solution (formerly Gardner Trucking - acquired in 2016) • Ontario, CA / Remote

March 2012 – September 2025

Reconciled corporate credit card expenses and resolved discrepancies for Controller review.

Performed GL coding for monthly expenses and tracked, reviewed, and summarized monthly invoices.

Reviewed and approved Operations Managers’ expense reports in Concur for Directors’ direct reports.

Coordinated C-Suite and management travel, processed director-level expenses, and maintained shared operational documents.

Ordered and managed office supplies, ODP orders, business cards, and PTO approvals in UKG (backup).

Maintained SoCal Scorecard by consolidating data from FP&A, Asset Management, and Safety.

Provided meeting minutes for Safety Meetings and posted on Gold Net as Safety Secretary.

Coordinated onsite meetings, Town Halls, luncheons, and holiday events for staff and drivers (200+).

Assisted Facilities Director with projects, monitored site cameras, and ensured safe, efficient workspaces.

Created FedEx labels, distributed Comdata cards, and handled incoming mail.

Supported Directors, Operations Managers, and onsite staff with projects, multi-line phone inquiries, and workflow management.

Pricing Analyst

Gardner Trucking Inc. • Ontario, CA

January 2011 – March 2012

Assisted Pricing Manager in supervisory capacity, delegating tasks and approving time in UKG.

Updated Pricing Project Tracker daily

Compiled data for BID analysis and submission.

Distributed Harmon Fuel Reports internally and externally.

Responded to high-volume rate requests from internal teams and external clients, ensuring timely and accurate information.

Trained new hires on TruckMate and LME systems and supported rate and fuel uploads.

Maintained FSC Exception List and assisted with pricing inquiries.

Accounts Receivable Specialist / Collections

Gardner Trucking Inc. • Ontario, CA

July 2008 – January 2011

Followed up on overdue invoices and reconciled payments with outstanding invoices.

Verified billing information including rates, addresses, and PO numbers.

Sent invoices to clients, researched discrepancies, and coordinated with Payroll/Billing teams.

Reviewed Aging reports daily and assisted in collections to maintain current accounts.

Generated payment status and aging reports for management review.

EDUCATION

High School Diploma

South Hills High School • West Covina, CA

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)

Excel: VLOOKUP, Pivot Tables

Concur, UKG

TruckMate (Trimble TMS Software), McLeod TMS Software – (LME - Logistics Management Engineering)

GL Coding, Ten-Key, Multi-Line Phone Systems

Project Coordination, Reporting, Vendor Relations, Event Planning, Facilities Support

Provide consistent customer service support, resolving inquiries quickly, communicating clearly, and ensuring a positive experience for internal and external partners.

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