Dynamic Administrative Professional with 25+ Years Experience

Karen Banton Malcolm

*** ***** ********* ** ********* GA 30236

Phone: 203-***-**** Email: *****.*************@*****.*** Objective

Dynamic and dedicated professional seeking to enhance organizational effectiveness through strategic change management and continuous improvement in processes and people. Summary

Results-oriented secretary with over 25 years of experience, including 20 years in the education sector at Cumberland High School.

• Exceptional communication and interpersonal skills, fostering collaboration among staff, students, and stakeholders.

• Proven ability to thrive under pressure, meeting deadlines while maintaining a respectful and confident environment.

• Strong adaptability to challenges, coupled with effective leadership skills that drive organizational growth.

• Proficient in Microsoft Word, Excel, and PowerPoint for efficient document creation, data analysis, and presentations.

Technical Skills

• Proficient in Microsoft Office Suite:

o Word: Document creation and formatting

o Excel: Data analysis and management

o PowerPoint: Presentation design and delivery

Skills

• Type 96 words per minute • Excellent interpersonal and communication skills

• Team player • Excellent time management skills • Conflict management • Public speaking

• Data analytics

Education

Elatos School of Business

Certified Administrative Professional, 2012 – 2017 MIND

Certification in Professional Development, 2009

Thompson Education Direct (Online)

Certification in Administrative Skills, 2003

Excelsior Community College

Diploma in Secretarial Studies, 1994 – 1996

Dunoon Technical High School

High School Certificate, 1987 – 1989

Spanish Town High School

High School Certificate, 1981 – 1987

Qualifications

• Certified Administrative Professional (O.M.)

• Certified Professional Secretary

• Child Day Care Management Certification

• Business Administration – Secretarial Studies

Additional Certifications

• Speed Writing (MIND Institute of Jamaica)

• NCTVET/HEART: Data Operations Level 1, Information Technology Level 1, Customer Service Level 3, Practical Nursing Level 2, Marine Insurance

• CXC: Principles of Accounts, Office Procedure, English Language, Information Technology, Social Studies

• JSC: Typewriting (Distinction), Civics (Credit), English Language, Mathematics, General Science “A” (Pass), Commercial Practice (Pass)

Professional Experience

Goodnight, Care, New Jersey

Baby Nurse November 10, 2024 – August 7, 2025

Cumberland High School

Senior Secretary May 2004 – September 2024

• Managed administrative tasks, including correspondence, record-keeping, and scheduling for the principal.

• Developed and implemented induction and registration processes for staff and students.

• Oversaw the Academic Staff Databank, enhancing staff data management.

• Coordinated City and Guilds Exams and established various student programs. Clerical Assistant January 2004 – April 2004

Spanish Town High School

Secretary September 2003 – December 2003

Norman Manley High School

Secretary July 2002 – July 2003

R. S. Gamble (1998) Ltd.

Marine Insurance / Secretary January 1993 – October 2001 R. S. Gamble & Son

Telephone Operator / Customer Service July 1989 – December 1992 Successful Projects

• Created and implemented comprehensive induction materials for new staff and students.

• Established the Academic Staff Databank to streamline faculty information.

• Launched successful programs such as the Inter-Secondary School Fellowship (ISCF) and an Early Bird Programme, promoting academic success and mentorship. Awards

• Administrative Award 2023 – Ministry of Education & Youth, Region VI

• Outstanding Volunteer – e-Learning Jamaica

• Outstanding Parent – St. Catherine Preparatory

• Long Service Award – Cumberland High School

Seminars

• Participated in workshops by the Jamaica Association of Administrative Professionals on

“Bridging the Gap Between Success and Failure.”

Volunteer Experience

• Mentored 5th Form students preparing for external exams and assisted in the absence of the school nurse.

• Taught Mathematics and English to Grades 7-9 in the e-Learning Enrichment Programme.

Community Involvement

• Presenter for the Jamaica Association of Secretaries of Secondary Schools (JASSS).

• Sunday School Teacher and Secretary (January 1999 – October 20, 2024).

• Event Planner for Open Bible Standard Churches National Visionette Groups

• Member of Glad Tidings Mass Choir (2007 – 2020) and served as Treasurer.

• Former Secretary of the Glad Tidings Open Bible Early Childhood Dev 2005- 2007

• Former Administrative Staff Rep – Cumberland High School – 2004-2006 Government

• Work has a Polling Clerk at General Elections

• Former Laise on Officer for First Heritage Credit Union Affiliations

• Member and Treasure of the Jamaica Association of Secretaries of Secondary Schools

(J.A.S.S.S.). (2020 – 2024)

• St. John’s Heights Citizens Association

.

Interests & Aspirations

• Interests include singing, playing netball, dramatization, reading, and counseling.

• Aspiring to obtain a degree in Social Work to further support the community. Personal Information

• Date of Birth: July 29, 1970

• Marital Status: Divorced

• Gender: Female

• Religion: Christianity

References

Mrs. Shoshana Krohner

2 Dannielle Ct

Jackson, NJ 08527

Tele # 908-***-****

Mrs. Diana Goslin-Green

Vice Principal, Cumberland High School

1 Cumberland Drive, Gregory Park P.O., St. Catherine Email: *********@*****.***

Phone: (876)

Mr. Carlon Pitt, J.P.

Principal, Cumberland High School

Gregory Park P.O., St. Catherine

Phone: (876)

Email: **********.****.***@****.***.**

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