Compassionate Residential Counselor and Customer Service Specialist
Resume:
Soranny Angela Chuon
Lodi, CA *****
********@*****.***
Willing to relocate to: Manteca, CA - Lathrop, CA - Stockton, CA Authorized to work in the US for any employer
Work Experience
Residential Counselor
GLOM-Lodi, CA
January 2022 to Present
• Clean and sanitize facility, laundry room, dining rooms, restrooms, and bedrooms.
• Care for clients who may have Covid and need to be quarantined.
• Establish and maintain a therapeutic relationship with clients being served.
• Assist/Perform all areas of bed side care and first aid as needed.
• Administer medication to all clients. Count and store medication in correlation to CCL and DHCS regulations.
• Document all medications on Centrally Stored and Destruction Records, create Medication Administration Records as per each doctor order, count and control all medication brought into and out of the facility.
• Maintain a professional working relationship with contract agency staff, doctors, clinicians and caseworkers.
• Actively participate in multidisciplinary team meetings and treatment planning meetings as related to clients.
• Perform daily audits on counselor notes, communication logs, any and all facility records/ documentations.
Cashier
Goodwill Industries-Stockton, CA
June 2021 to December 2021
• Adhere to Kaizen principles of work station organization.
• Cleans sorts, hangs, and tags salable items. Prices salable items according to established pricing guide.
• Assesses each article as to quality, style, type, and use. Remove and deposits all unacceptable items into trash or as-is containers.
• Stocks and presents merchandise for maximum salability.
• Operates cash register with accuracy.
• Keeps Management informed as to merchandise needs.
• Provides quality customer service in a timely and courteous manner to all shoppers, donors and employees.
• Loads /Unloads trailer safely and effectively.
• Provides the proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting room, cash register and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors. Ensure that doors, odor control, cash registers, vending machines, fire extinguishers, and restrooms are in proper working order.
• Maintaining the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Maintaining a clean and orderly store processing area, good housekeeping and work environment. Assist in ensuring machinery is in proper working order. Direct Support Professional
Cooks Care Residential Facility-Stockton, CA
December 2020 to May 2021
• Redirect clients when they are having a behavior.
• Cook meals and provide snacks to clients.
• Clean and sanitize the bedrooms, restrooms, kitchen area, and any other place with hand contact.
• Assist with giving showers to clients.
• Weekly laundry.
• Provide client’s medications at the right time and to the right client.
• Provide activities for clients to do throughout their day. PSE SALES & SVCS/DISTRIBUTION ASSOCIATE
Post Office USPS-Stockton, CA
November 2020 to December 2020
• Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures.
• Maintains sufficient inventory of and selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services.
• Uses a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
• Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), and/or using.
• Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs.
• Handles and processes customer purchases and returns relating to products and services and may use a point of sale.
• Assists customers with transactions.
• Maintains appearance of retail lobby by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers.
• Performs routine maintenance on SSKs and EPOS, including trouble shooting.
• Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage.
• Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
• Checks and sets post office postage meters.
• Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
• Distributes primary and one or more secondary schemes of incoming mail by delivery point.
• Distributes primary and one or more secondary schemes of outgoing mail for dispatch. Associate
Walmart-Stockton, CA
October 2019 to October 2020
• Food service; serving our fresh prepped foods to customers.
• Customer service; making sure our customers are satisfied with their experience.
• Sanitation; cleaning our equipment after every use.
• Deli slicer; slicing various of meats and cheeses for our customers.
• Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments.
• Pack ready-to-sell products in proper containers and stock displays.
• Prepare and serve ready-to-eat food.
• Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce.
• Keep area clean, sanitized, and customer-ready.
• Help customers find the products they are looking for.
• Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments.
• Pack ready-to-sell products in proper containers and stock displays.
• Prepare and serve ready-to-eat food.
• Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce.
• Keep area clean, sanitized, and customer-ready.
Package Handler
FedEx Ground-Tracy, CA
October 2018 to October 2019
• Maintained an organized work environment.
• Properly loaded and unloaded packages into trailers.
• Followed procedures for handling hazardous packages.
• Practiced team lifting and team work.
• Provided assistance with quality control when needed.
• Etiquette loading and unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling in a safe and efficient manner. Crew Member
Mcdonalds-Stockton, CA
June 2014 to October 2018
• Maintained high standards of customer service during high volume, fast paced operations.
• Great Communication Skills.
• Communicated clearly and positively with coworkers and management.
• Mastered point of service computer system for automated order taking.
• Followed procedures for safe food preparation.
• Resolved complaints promptly and professionally.
• Took initiative to find extra tasks when scheduled duties were completed.
• Sanitized and wiped down tables when duties were done. Education
Diploma
Stagg High School-Stockton, CA
August 2010 to June 2014
Skills
• Front desk
• CPR
• Microsoft PowerPoint
• Microsoft Word
• Quality standards in production
• Computer operation
• Data entry
• Quality assurance within food and beverage industry
• English
• Ethernet
• Microsoft Office
• Senior Care
• Computer skills
• Janitorial experience
• Direct support
• POS
• Bilingual
• Customer service
• Heavy lifting
• Cleaning
• Working with people with developmental disabilities
• Customer Service
• Achieving HIPAA compliance - Largest yearly HIPAA compliance rate achieved (More than 95%)
• Computer literacy
• HIPAA
• Home Care
• Clerical experience
• Experience with individuals with mental health conditions
• Intake Experience
• Childhood development
• Administrative experience
• Driving
• Employee relationship building
• Childcare
• Crisis Intervention
• Cash handling
• Warehouse experience
• Microsoft Excel
• Communication Skills
• Microsoft Outlook
• Quality Control
• Resident's rights
• Kitchen Experience
• Toddler Care
• Caregiving
• Working with people with autism
• Custodial experience
• Grammar Experience
• First aid
• Time management
• Load & unload
• Mail distribution
• Food sanitation practices
• Customer support
• Phone Etiquette
• Maintaining patient confidentiality
• Google Docs
• Office experience
• Individual / Group Counseling
• Cleaning Experience
• Attention to detail
• Problem-solving in high-pressure situations
• Organizational skills
• Laundry
• Working with people with disabilities
• Filing
• Multilingual
• Cash register
• Maintaining an organized workspace
• Processing cash transactions
• Safe work practices
• Housekeeping management
• Manual handling
• Regulatory compliance
• Heavy Lifting
• Assisting with ADLs - Experience assisting with ADLs (3-5 years)
• Typing
Languages
• Bilingual
• English
Certifications and Licenses
Certified Substance Abuse Counselor
March 2024 to Present
Ethics and legal issues
March 2024 to Present
Disaster Drill
February 2024 to Present
Safe Driving
February 2024 to Present
Medication administration
February 2024 to Present
Crisis intervention
January 2024 to Present
Incident/Abuse reporting
January 2024 to Present
Clinical Documentation Certification
December 2023 to Present
Wellness and recovery services
November 2023 to Present
Cultural competency for healthcare
November 2023 to Present
Group counseling
October 2023 to Present
Bound transfer and counter transfer
October 2023 to Present
Medication policy and procedures
September 2023 to Present
Adult and elder abuse reporting
May 2023 to Present
Slips, trips, & falls
April 2023 to Present
Vial of life
February 2023 to Present
Counselor Notes
February 2023 to Present
Admission and Intake Assessment
January 2023 to Present
Discharge plans and summaries
January 2023 to Present
Driver's License
March 2023 to March 2028
CPR
April 2023 to April 2025
Food Handler Certification
First Aid Certification
CPR Certification
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