Gaurav Jain - Customer Service & Travel Sales Expert
Resume:
G J
Gaurav Jain
Professional Summary
Professional with strong background in travel and hospitality, ready to excel in this new role. Proven track record in creating seamless travel experiences, managing itineraries, and ensuring client satisfaction. Known for effective team collaboration, adaptability to changing needs, and achieving outstanding results. Skilled in customer service, itinerary planning, and vendor negotiations. Recognized for reliability, communication, and problem-solving abilities.
Work History
Canada Post - Letter Carrier - On Call
Kitchener, ON
05/2024 - Current
Cooley Inc. - Material Handler
Mount Forest, ON
01/2024 - 05/2024
• Expertly maneuvered five advanced cutting machines to deliver custom materials with exceptional precision, adhering to stringent client specifications.
• Demonstrated meticulous organizational prowess in handling, packaging, and
readying fabric rolls for dispatch, with a keen eye for detail.
• Acquired proficiency in operating compact forklift equipment, enhancing
operational efficiency and versatility in warehouse logistics. Gate1 Travel - Sr. Travel Executive
Delhi
01/2023 - 12/2023
Skilled in sorting mail fast, reducing prep time by 30%, and making sure of swift mail
●
● delivery, ensuring no letter is left behind.
● Adaptable to diverse routes, maximizing coverage efficiency.
● Strong communicator, building rapport with clients on various routes.
● Physically fit, consistently meeting demands of a high-energy job. **********@*****.***
Skills
● Itinerary planning
● Goal oriented
● Travel research
● Retail sales
● Client relations
● Relationship management
● Teamwork and collaboration
● Customer service
Education
04/2013
Delhi Institute of Technology And
Management
Delhi, India
Bachelor of Science: Computer Science
04/2009
D.A.V. Public Schoold
Delhi, India
High School Diploma
Certifications
TICO
Metaminds Technologies Pvt. Ltd - Sr. Sales Executive Gurgaon
06/2016 - 12/2022
One Touch solution - Sr. Sales Executive
Delhi
04/2013 - 05/2016
Providing customer care services regarding the flights related to their packages around the world.
●
We book the flight tickets and take care of every major or minor things related to the flight booking till the passengers complete their travel.
●
Arranged travel accommodations for groups, couples, executives, and special needs clients.
●
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
●
Followed up with customers to increase customer service with travel plans.
●
Providing customer care services regarding their travel (flights, hotels and car rentals) for the customers around the world.
●
● Deal with airlines to provide better services and rates to the customers. We used to sell flight tickets to the customers calling all across the globe flying with different airlines going to preferred destinations.
●
Developed relationships with high-profile clientele by successfully employing sales techniques.
●
● Utilized multiple marketing strategies to improve profitability. Telecom Sales process where we used to call Australian citizen to switch their telecom providers by providing them better offers and better plans.
●
● We used to convince citizens to use the services.
● We used to sell the new internet connections.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
●
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
●
Languages
English
Full Professional
Hindi
Native or Bilingual
Software Knowledge
Experience with GDS: Amadeus and Sabre
Confident in running flight-related tasks such as booking, planning trips, calculating fares, issuing tickets, and managing PNRs through Amadeus and Sabre GDS.
●
Ability to look for and evaluate possible flights, reserve different booking classes, and deal with any changes or cancellations required by the airlines.
●
Able to deal with multiple stopovers, large group flights, and e-ticket production with ease.
●
Used Amadeus and Sabre for customer support, managing queries and resolving booking issues to ensure a smooth travel experience.
●
Contact this candidate