Salesforce Developer with 5+ Years Expertise

Chandini Balaga

+1-469-***-**** ***************@*****.***

OBJECTIVE

Salesforce Developer with 5+ years of experience designing and implementing scalable, high-performance solutions across Sales Cloud, Service Cloud and custom integrations. Skilled in Apex, Lightning Web Components and enterprise-wide strategy for SDLC governance and risk management. Proven ability to streamline workflows and deliver real-time insights through custom dashboards and APIs in complex environments.

TECHNICAL SKILLS

•Salesforce Platforms & Clouds: Salesforce Platform, Salesforce Classic, Salesforce Lightning, Salesforce Service Cloud, Sales Cloud, Salesforce Health Cloud, Heroku

•Integration & ETL: REST APIs, SOAP APIs, Bulk API, Streaming API, OAuth, OAuth 2.0, SAML, Web Services, Talend, Jitterbit, Informatica, Informatica Cloud, MuleSoft, Dell Boomi, Apache Camel, AWS Lambda, Heroku Connect, Integration Patterns

•Development Frameworks & Languages: Apex, Visualforce, JavaScript, HTML, CSS, Lightning Web Components (LWC), Aura Components

•DevOps & CI/CD: Salesforce DX, Git, Bitbucket, Jenkins, ANT Migration Tool, ANT, GitLab CI/CD, CircleCI

•Security & Compliance: Salesforce Shield, Shield Platform Encryption, Encryption, SSO, Field History Tracking, Profiles, Permission Sets, Sharing Rules, Role Hierarchies, Salesforce Developer Certification, FedRAMP Compliance, HIPAA Compliance

•Data Management & Reporting: SOQL, SOSL, SQL, Salesforce Data Loader, Data Loader, Import Wizard, Custom Objects, Salesforce Data Model, Custom Reports, Dashboards, Report Types, Reporting Snapshots

•Process Automation & Governance: Process Builder, Flows, Workflows, Approval Processes, Validation Rules

WORK EXPERIENCE

Venn Technology Jul 2024 - Present

Salesforce Developer Grapevine, TX, USA

Key Responsibilities and Achievements:

•Enhanced client-facing Salesforce applications by designing and deploying custom Lightning components to improve user experience and accelerate operational workflows across investment management teams, while maintaining Salesforce Developer Certification standards.

•Developed and optimized Apex triggers, classes, and Visualforce pages to automate complex business processes and ensure seamless interaction between Salesforce and external financial platforms.

•Created Salesforce reports and dashboards to provide executives with real-time metrics for tracking portfolio performance and investment trends. Integrated Salesforce with third-party accounting systems and market data providers using RESTful and SOAP web services, streamlining data synchronization

•Conducted detailed unit testing and debugging of Apex code to improve functionality and ensure reliability in mission-critical financial applications and leveraged Salesforce Service Cloud to manage customer inquiries and Sales Cloud to automate lead tracking, resulting in a 20% increase in operational efficiency for sales teams.

•Applied advanced SOQL and SOSL queries within Apex code to retrieve large data sets efficiently and optimize performance in high-volume environments and implemented CI/CD pipelines with Jenkins to automate code deployment and ensure continuous integration, improving development turnaround times and application quality.

•Integrated Salesforce with external trading systems via MuleSoft and Salesforce Integration Cloud using established integration patterns, ensuring seamless communication between trading platforms and internal systems and developed sophisticated financial data visualizations using Tableau, pulling live data from Salesforce to provide actionable insights for portfolio managers.

•Leveraged AWS Lambda for executing serverless business logic, integrating it with Salesforce to extend automation capabilities while reducing the overhead of traditional server infrastructure.

•Worked with DevOps teams to implement containerization using Docker for packaging application services, and managed scalable deployment workflows using Kubernetes and developed custom Salesforce REST API endpoints to connect with external trading platforms, providing real-time updates to portfolios and trading data.

•Implemented OAuth 2.0 for secure and scalable integration with financial services platforms, enabling safe data exchanges between Salesforce and external systems and designed efficient data models and workflows, using Salesforce Data Loader and custom ETL processes to enable smooth migration of critical financial data to Salesforce.

•Utilized Java to build backend services, seamlessly integrating with React.js and Angular to deliver a dynamic, responsive user interface for investment dashboards.

Ascendix Technologies Sep 2023 - Jun 2024

Salesforce Developer Dallas, TX, USA

Key Responsibilities and Achievements:

•Developed Lightning Web Components (LWC) and Aura Components to deliver responsive, user-friendly UIs for Spectrum's customer service applications, improving usability and accessibility within the Salesforce ecosystem.

•Integrated Salesforce with AWS services such as Lambda, S3, and API Gateway in a FedRAMP-compliant environment to support secure storage, real-time processing, and microservices-based backend architecture.

•Used Salesforce Data Loader for large-scale data migrations, ensuring secure transfer of customer and service data across multiple telecom systems and aligning with the Salesforce data model.

•Implemented OAuth 2.0 for secure third-party authentication and authorization, maintaining compliance with privacy and data security standards.

•Designed and executed Apex batch jobs to efficiently process large volumes of customer transactions and service usage data, improving telecom operations performance.

•Integrated Salesforce with MuleSoft to connect external systems (e.g., Oracle, SAP, billing platforms, fraud detection tools), stream- lining cross-platform data flows and business logic.

•Automated telecom service processes (activation, billing, support) using Salesforce Flows, custom objects, and Workflow Rules, enhancing customer service and operational efficiency.

•Built and consumed Salesforce REST and SOAP APIs for real-time data exchange with external systems, ensuring accurate and up-to-date customer and service records.

•Utilized Java to develop backend services that facilitate communication between Salesforce and telecom infrastructure such as billing gateways and fraud monitoring systems.

•Applied the Salesforce Lightning Design System (SLDS) to create a branded, consistent UI across desktop and mobile platforms.

•Leveraged SOQL, SOSL, and advanced query optimization to improve data retrieval and processing efficiency in high-volume telecom environments.

•Used Jenkins and Git for CI/CD to automate deployments, accelerating release cycles and ensuring reliability in Spectrum's digital ecosystem.

Janssen Mar 2021 - Jul 2022

Salesforce Developer Bangalore, India

Key Responsibilities and Achievements:

•Implemented automated survey delivery workflows by integrating Clicktools, Cvent, and Salesforce, streamlining feedback collection for Marketing, Customer Support, and Professional Services teams while ensuring HIPAA compliance.

•Designed and developed custom Visualforce pages and Lightning Web Components (LWC) on Salesforce Health Cloud to enhance user experience across Sales and Support functions.

•Automated Case Management using Assignment Rules, Escalation Rules, and Auto-Response Rules, ensuring efficient ticket routing and resolution.

•Integrated Pardot with Salesforce CRM for seamless lead management, automated campaign tracking, and marketing workflows.

•Built and optimized SOQL and SOSL queries, ensuring compliance with Salesforce Governor Limits for high-performance data access.

•Developed and maintained REST and SOAP APIs, and integrated third-party tools like Informatica on Demand for real-time data synchronization.

•Customized Salesforce using Validation Rules, Approval Processes, Workflows, and Process Builder to support Web-to-Lead, Email-to-Case, and other automation use cases.

•Created advanced Reports, Dashboards, and Analytic Snapshots to deliver insights into sales performance, marketing KPIs, and support metrics.

•Participated in Agile/Scrum sprints, handled deployment, performed regression testing, and worked with Salesforce Premier Support to resolve platform issues.

TVS Motors May 2018 - Feb 2021

Salesforce Admin/ Developer Chennai, India

Key Responsibilities and Achievements:

•Complete mass data imports/exports as needed, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.

•Performed Administrative activities using Workbench, to import data, such as accounts, campaigns, cases and leads from multiple data sources into Salesforce.

•Designed, implemented, and deployed custom objects, fields, page layouts, and tabs to suit the application's needs, aligning solutions with the Salesforce data model.

•Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

•Created and maintained user Profiles, Roles, and Page layouts, Record Types, and Configured the Permissions based on the organization hierarchy requirements.

•Managed and developed case management, Omni-channel support, Service Level Agreement (SLA), and Knowledge Base, enhancing customer service efficiency. Created and customized email templates and configured them to email alerts within workflow rules for standard/custom objects

•Setup Assignment rules, Web-to-Lead and Auto-Response rules. Configured validation rules based on business requirements. Created custom reports using Tabular, Summary, Matrix, Joined reports.

EDUCATION

University of North Texas

M.S., Computer Science

Certifications

•salesforce administrator

•Salesforce Platform Developer 1

Aug 2022 - May 2024

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