Virtual Support & Client Relations Specialist
Resume:
Summary
Skills
Experience
Eniko Pascone
Manahawkin, NJ 08050
*************@*****.***
Results-oriented Client Relationship Manager offering 11 years of experience in sales and service roles. Employing voice of the client (VOC) expertise to drive top-quality customer experience and satisfaction. Outstanding communicator excelling at building and retaining long-term relationships. Detail-Oriented
Problem-Solving
Customer Complaint Resolution
Verbal and Written Communication
Relationship Building
Problem Solving
Sales Quota Management
Operating Procedures and Policies
Time Management
Customer Service
Decision Making
Relationship Building and Management
Client Service-Driven
Business Development
CapacityLLC October 2010 to June 2011
Client Relationship Manager
NorthBrunswick, NJ
Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
Supported sales team members to drive growth and development. PrimaryfreightServices September 2004 to October 2010 Account Executive/ImportCustomerServiceREP
UNION, NJ
Cultivated and developed customer relationships to enable sustained revenue growth. Established and maintained good public relations and networking within community to develop business.
Gathered company and contact information to compile data for current and potential customers. Represented product offerings and platforms throughout assigned territory. Informed customers of estimated delivery schedules, service contracts and warranties pertaining to purchased products.
Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Assisted customers with making payments or establishing payment plans to bring accounts current. Upheld quality control policies and procedures to increase customer satisfaction. Consulted with customers to resolve service and billing issues. Education and Training
Languages
Developed strong customer relationships to encourage repeat business. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Middlesex County College December 2005
Associate of Applied Science: Marketing
Edison, NJ
SayrevilleWarMemorialHighschool June 1997
High School Diploma
Sayreville
Hungarian:
Native/ Bilingual
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