Data Entry & Administrative Support Specialist
Resume:
Joette Pitts
Phoenix, AZ *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Crew Member
City of Glendale (AZ)-Glendale, AZ
April 2023 to Present
Prepares meeting rooms for activities with setup and organization; Provides guidance to visitors; Returns equipment to storage when an event is completed; Effectivley and courteously interacts with the public and other employees.
Data Entry Clerk
Arete Technologies/Maricopa County Public Health-Phoenix, AZ December 2021 to Present
Assignment ended 07/22/2022: Greets patients, confirms patient identity, obtains patient demographic information and records, and updates patient information in an electronic medical record; Answers telephones, assist callers, and directs calls/messages to appropriate staff; Ensures all forms are correctly completed and signed by the client; Being able to ask questions to the client (COVID and STD Questions) to determine which queue to assign the client to be placed on the appropriate schedule for the clinic; Assembles records through scanning and filing into medical records according to departmental procedure; Releases patient information only as appropriate per applicable laws and policies; Re-files records into permanent area, delivers records to requestor as needed, and purges inactive records; Performs other duties as assigned; Purges inactive records according to retention schedules. Information Processor
Lancesoft/Molina Healthcare-Phoenix, AZ
October 2022 to January 2023
Assignment ended 01/2023: Performed processes to resolve the following eligibility exceptions within the required State/Regulatory timeframes:
Verified Enrollment file errors, ID card generation errors, PCP assignments and, 834 enrollment files to vendor/third-party administrators.
Processed COB eligibility through Molina application to ensure accurate information is represented in Molina's enrollment system. Assisted with the support of the newborn enrollment functions, including call center, claims, and encounter requests for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/dis-enrollment activity and Mass Member Moves. Prioritized daily, weekly, and monthly job tasks to support regulatory requirements and service level agreements.
Displayed initiative to complete assigned tasks timely and accurately and balanced workload to assist peers and Supervisor.
Provided knowledgeable response to internal and external inquiries regarding eligibility, ID cards, selection of primary, care provider, and state enrollment transactions. Reconciled eligibility with State Agencies using varied methods. Tracked and documented all transactions with State Agencies.
Data Entry Clerk
Apidel Technologies/Maricopa County Public Health-Phoenix, AZ February 2021 to June 2021
Assignment ended 06/2021: Verified and corrected information reported in Hep C reports; Reviewed and verified information from lab and communicable disease medical reports; Entered confidential client demographic, medical and health records information into database; Ensured accuracy of the medical health reports/information received; Maintained confidentiality at all times; Alpha/Numeric data entry. Dangerous Goods Specialist
FedEx-Phoenix, AZ
September 2015 to June 2020
Assignment ended 06/2020: Provides movement of packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner through effective scan/load methods. Ensures the use of safety procedures when handling packages. Load/unload aircraft containers and company vehicles in a safe and efficient manner. Ensures all cargo is properly secured. Locates sorting information on packages. Scans packages according to prescribed procedures. Scans materials for system records match, packaging and obvious physical damage/defects, following established policies/procedures for disposition if required. Manually sorts packages/documents to appropriate slide, line, belt and/or container for final distribution. Cleans company vehicles. Attendance Assistant
Glendale Union High
July 2008 to April 2009
Accessed requested data and information using computer database systems and/or management information; Alpha/Numeric data entry of student information and other data; Answered phones using a multi-line phone system; Relieved receptionist daily; Scheduled appointments as necessary; Dealt tactfully with parents and students in determining discipline action; Collected, reviewed and maintained a variety of attendance and discipline records, schedules and files (manual and computer); Ensured accuracy of attendance records, including verification of forgeries and truancies for the purpose of complying with state laws governing attendance accounting; Maintained good working relationships with all levels of staff, parents, probation officers, students and other visitors; Responded to inquiries from a variety of individuals by telephone or in person; Provided clerical support to the Assistant Principal for Discipline; Performed a variety of other general clerical duties as required, such as filing, photocopying, shredding, sorting, counting, retrieving, distributing supplies, and forms and other materials as directed. NCLB Student Data Technician
Phoenix Elementary
September 2006 to July 2008
Enrolled, added, transferred, and assisted with registration of students with accurate entry and withdrawal information; Dropped students according to established procedures; Created and reviewed students cumulative folders; verified residency and immunization information; Entered student needs data into all software applications required to maintain and process such information; Typed and assembled reports, manuals, and other correspondence; Typed specific information from a group of standardized source documents for entry into a data processing system, or performing a search and retrieval of computer file information by way of computer terminal (CRT) or personal computer; Worked with all persons responsible for testing and evaluating students placed in Needs programs; Corrected errors and provided solutions related to student needs in the Student Information software and the ADE's SAIS program; Responsible for the alpha/numeric data entry, maintenance, and validation of data related to student information; Ran reports for verification and validation of information; Ensured that data errors were corrected in a timely manner; Made necessary changes to data as required; Ran Queries when necessary; Established and maintained student files and permanent records; Assisted in collecting, organizing and distributing documents related to instruction and assessment; Mailed transcripts and other documents of transferring students; Confidentiality and security were maintained at all times; Patient Care Advocate
Express Scripts
March 2003 to April 2005
Received inbound service inquiries and orders for medication from members, physicians, pharmacists, providers, and adjusters in the call center; Maintained customer focus while conversing with the caller to provide professional customer service quickly and efficiently while reviewing callers information; Assisted members in understanding and maximizing the use of their pharmacy program through a computerized system while maintaining productivity standards and performance guarantees; Worked with other operational departments to research and resolve mail order and claims issues; Responsible for reviewing and entering claims, p schedule reconciliation, registration, CPT/ICD-9 coding verification and assignment, charge posting, and data entry processing for HCFA 1500 and UB92 claims; Maintained accurate and complete records of all calls through a multi-line telephone and computerized system in order to continuously improve the customer service process; Updated information as needed; Contacted insurance representatives for authorization of benefits for members. Education
Associate
Skills
• Customer service
• Data entry
• Filing
• Typing
• Scanning
• Scheduling
• 10 Key Data Entry
Contact this candidate