Customer Support Specialist - Level 1

ANGEL ARMSTRONG

Customer Support Specialist - Level 1, mdf commerce

+1-337-***-**** *****************@*****.*** Sumter, United States EMPLOYMENT HISTORY

Front desk/Administrative assistant at Elevate

Eyecare

• My position at eye on broad was to work the front desk. • Check patient’s in and out • Pull insurance eligibility and upload it to the patients charts • Answer the phones and set up appointments and help assist with contact lenses and glasses orders Customer Service Representative at Foundever

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

Customer Support Specialist at HFS Candle

Company

• Handle inbound service calls • Assisted the owner with invoicing and/or collections • Drove customer satisfaction through voice, text service and email communications • Navigated through multiple systems to obtain information for customer inquiries • Created social media content for marketing of the company • Tracked inventory and shipping supplies

SKILLS

Communication skills Management

Executive administrative support Clinic experience Order Entry Cash register Administrative Experience Accountability Computer literacy

Insurance claim appeals processing Front desk Leadership Filing Appeals Organizational skills Childcare

Interpersonal skills Computer hardware Microsoft Teams Physician office experience Patient interaction

Medical insurance appeals management Attention to detail Patient service ICD coding Phone etiquette

CRM system proficiency Time management

Client interaction via phone calls Patient care

Cash handling Insurance verification

SUMMARY

Dedicated customer support professional with a

strong background in resolving inquiries and

enhancing customer satisfaction. Proven ability to analyze issues, manage service requests, and

collaborate effectively with internal teams.

Committed to delivering prompt results while

maintaining a focus on process improvement and

client communication.

EDUCATION

High school diploma, High School

Diploma, Crestwood High School

LANGUAGES

English C1

Experience with children Phone call management English Multi-line phone systems Computer operation

Mobile devices Negotiation Optical experience

Medical receptionist Microsoft Office Medical billing Typing Clear language communication Goal setting

Marketing Practice management Sales Loss prevention Acute care Microsoft Outlook Customer support

Technical Support Daycare Customer service GPS

Technical Proficiency Inventory Control Medical records Ability to follow instructions Supervising experience Call center experience Windows Medical coding

Dependability Retail management

Managing patient records Productivity software

Insurance prior authorization Teamwork Computer skills Inpatient HIPAA Medical documentation

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