Customer-Focused Remote Sales & Support Pro

Michael Screen

Miami, FL ***** 407-***-**** [your email here]

Available for 100% Remote Work Full-Time Immediate Start

Professional Summary

Motivated and reliable customer service and sales professional with over 5 years of hands-on experience in client relations, support, and online communication. Known for excellent problem-solving, fast learning, and high energy in fast-paced environments. Passionate about helping customers, meeting goals, and growing with a strong remote team.

Core Skills

Customer Service & Client Support

Sales & Upselling

Remote Communication (Phone, Chat, Email)

CRM Tools (HubSpot, Zendesk, Salesforce)

Data Entry & Record Management

Microsoft Office & Google Workspace

Conflict Resolution & Retention

Fast Learner Self-Motivated Goal-Oriented

Professional Experience

Customer Service & Sales Representative (Independent/Freelance)

Remote / Miami, FL 2020 – Present

• Delivered excellent customer support for various clients through phone and chat.

• Assisted customers with billing, product inquiries, and order updates.

• Exceeded daily sales targets by providing solutions and personalized service.

• Maintained professional communication, empathy, and confidentiality at all times.

Warehouse & Logistics Assistant

Various Companies, Miami, FL 2018 – 2020

• Coordinated deliveries, inventory tracking, and client communication.

• Resolved service and scheduling issues promptly.

• Improved client satisfaction through consistent, organized communication.

Head Chef & Team Lead

Private Restaurant, Miami, FL 2016 – 2018

• Trained and managed a team of 8 staff members.

• Ensured quality service, inventory management, and customer satisfaction.

• Developed leadership, problem-solving, and multitasking skills in a fast-paced setting.

Education

High School Diploma – Miami, FL

Continuous training in online customer experience and communication skills.

References

Available upon request.

Contact this candidate