IT Desktop Engineer - Azure Intune & Asset Management Specialist

STEPHEN KWEKU NIMAKO JR.

IT Desktop Engineer Azure Intune Asset Management Automation

Phone: +1-615-***-****

Email: **********@*****.***

TECHNICAL SKILLS

• Desktop & customer support; troubleshooting & problem solving; LAN/WAN assessment; organizational & communication skills.

• Identity & Endpoint Management: Active Directory, Group Policy, Azure AD, Microsoft Intune/Endpoint Manager, lifecycle and asset management (procurement to decommission).

• Microsoft 365 Administration: Teams, SharePoint Online, OneDrive for Business, Exchange Online, Outlook configuration.

• Windows Server & Virtualization: Windows Server 2012/2016/2019, Hyper-V, SCCM; Defender for Endpoint, Microsoft Sentinel and Azure Security Center.

• Azure Platform: Virtual machines, Key Vault, Monitor, hybrid join, Conditional Access; VPN configuration, DNS/DHCP, TCP/IP networking.

• Automation & Scripting: PowerShell, Microsoft Graph API.

• Ticketing & Service Tools: ManageEngine, ServiceNow, Jira, Zendesk, Freshservice.

• Networking & security fundamentals; data-storage concepts; Office Suite (Word, Excel, PowerPoint).

PROFESSIONAL EXPERIENCE

National Seating & Mobility (Headquarters) – IT Desktop Engineer 06/24/2024 – Present

• Manage and secure 300+ enterprise devices via Microsoft Intune and Azure AD: enrollment, configuration, compliance and application deployment for Windows/iOS endpoints.

• Oversee full IT asset lifecycle in ManageEngine – procurement, tagging, inventory audits, deployment, RMA/warranty tracking and decommissioning.

• Streamline onboarding and off-boarding workflows: perform Azure AD join/hybrid enrollments, assign licenses and group memberships, provision devices and ensure endpoint readiness.

• Harden endpoints with Defender for Endpoint; coordinate patch management and update rings; monitor device health and compliance status.

• Automate routine administrative tasks with PowerShell scripts (report generation, bulk group updates, device clean-up) to improve operational efficiency.

• Provide Tier 1–2 support via ManageEngine and ServiceNow; resolve incidents within SLA; maintain documentation and knowledge articles. 1

IENJOY HOME INC. – IT Support

La Vergne, TN 09/2023 – 06/2024

• Installed software and executed system updates (Windows OS and security patches) while providing troubleshooting assistance to customers.

• Met daily picking and packing targets; utilized scanners to locate and monitor items in the warehouse.

• Labeled boxes, crates and containers with precise order details to reduce shipping errors.

• Maintained organized and clean work areas; adhered to safety standards.

• Operated forklifts to move pallets, ensuring timely task completion. COMPU GHANA – Desktop Support

Accra, Tema 11/2022 – 09/2023

• Resolved computer issues and provided technical solutions to users; responded to IT service requests and directed communications to appropriate professionals.

• Diagnosed and resolved technical errors using advanced troubleshooting techniques.

• Updated systems with hardware and software releases; performed routine maintenance for optimal performance.

• Provided hands-on or remote support for computer setups and upgrades; installed and configured network printers and end-user applications.

• Migrated users from Windows XP to Windows 7/8/10 using advanced migration tools and performed backups.

• Utilized Office Communicator to maintain communication with Atos engineers; collaborated with IT professionals on complex issues.

• Contributed to overall IT infrastructure maintenance ensuring reliable performance. I9 SYSTEMS INC. – IT Desktop Support

Accra, Tema 04/2022 – 10/2022

• Maintained office PCs, networks and mobile devices; proactively monitored systems to identify and resolve issues.

• Set up and configured technology for video-conferencing rooms; ensured seamless communication.

• Communicated complex technical information clearly to non-technical individuals while troubleshooting connectivity issues.

• Diagnosed and resolved hardware and software issues; administered user accounts and access.

• Installed, maintained and repaired internal computer hardware and software applications.

• Provided technical support for middle school locations with 600+ users, including training and project supervision; performed Windows XP to Windows 7 migrations. 2

KFC – Team Member

Accra, Tema 07/2021 – 03/2022

• Provided fresh, quality products and maintained clean, well-presented facilities while ensuring friendly and efficient customer service.

• Collaborated with marketing and project management to develop new ideas, initiatives, products and services.

• Updated leadership skills through management training; delivered strong customer service that increased sales by an average of 35% annually. EDUCATION

• High School Diploma – GED

– Course completion in Operating Systems and Security CERTIFICATIONS

• Certified AWS Cloud Practitioner

• Certified AWS Solutions Architect Professional

• CompTIA Network+

REFERENCES

Michael Thrope — NSM

Lucas Majors — NSM

Miss Carrie — Ienjoy Home Inc. (931-510 ) – please reach out to get her number 3

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