Salesforce Developer - LWC, Apex, Integrations, HIPAA Security

Poojitha Kancharla

Salesforce Developer

******************@*****.*** (5 6 1) 9 0 6- 1933 USA LinkedIn Summary

Salesforce Developer with 4+ years of experience delivering scalable, secure, and high-performing CRM solutions. Strong expertise in Apex, Lightning Web Components (LWC), Salesforce configuration, and API-based integrations (MuleSoft, Azure, Docusign). Skilled across Sales, Service, Experience, CPQ, and Billing Clouds, with a proven track record of implementing HIPAA-compliant, user-centric, and data-driven systems. Adept at Agile/DevOps (Git, Jenkins, Salesforce DX) to ensure smooth deployments and business value delivery. Technical Skills

• Salesforce Platforms: Sales Cloud, Service Cloud, Experience Cloud, CPQ, Billing Cloud, Health Cloud, Shield, CRM Analytics (Einstein), OmniStudio (Vlocity)

• Configuration: Custom objects/field, page layout, record types, validation rules, approval processes, flows

• Development & APIs: Apex (Classes, Triggers, Batch, Queueable, Future, Test Classes), LWC, Visualforce, SOQL/SOSL, REST/SOAP APIs, JSON, XML, JavaScript, HTML, CSS

• Integration: MuleSoft, DocuSign API, Azure, ERP Systems, Postman

• DevOps & Automation: Salesforce DX, Git, Jenkins, Bitbucket, CI/CD, Flows, Process Builder, DevOps Center

• Analytics: Salesforce Reports, Dashboards, Tableau, CRM Analytics

• Security: Salesforce Shield, Profiles, Permission Sets, Sharing Rules, Roles, HIPAA compliance Professional Experience

Humana 10/2024 – Present Remote, USA

Salesforce Developer

• Designed and launched a provider Experience Cloud portal, improving provider self-service by 40% and handling 120+ requirements.

• Built 15+ reusable Lightning Web Components (LWCs) and automated workflows using Flows and validation rules, enhancing UX and accuracy.

• Developed HIPAA-compliant security architecture with Profiles, Permission Sets, Sharing Rules, and Shield preventing unauthorized access.

• Led third-party APIs integrated with Health Cloud and external databases via MuleSoft, reducing system latency by 35%.

• Integrated Docusign API for digital contracts, cutting contract turnaround time by 55%.

• Automated CI/CD pipelines with Git, Jenkins, Salesforce DX, ensuring reliable deployments.

• Designed dashboards with CRM Analytics, Tableau, and Reports, driving 60% improvement in data-driven decision-making.

• Leveraged Einstein Analytics and Agentforce AI for predictive insights and provider engagement optimization. Michael Page 01/2020 - 07/2023 Hyderabad, India

Salesforce Administrator

• Led end-to-end CPQ & Billing implementation, integrating Sales/Billing Clouds and reducing quote cycle time by 30%.

• Configured Sales & Service Cloud (page layouts, Flows, approval processes, validation rules), improving sales pipeline tracking and case resolution efficiency.

• Automated pricing/discount rules with Apex triggers and classes, improving accuracy by 25%.

• Integrated CPQ/Billing with ERP via MuleSoft using JSON/XML payloads, reducing billing errors by 40%.

• Migrated legacy Aura components to LWC, improving performance and reducing technical debt.

• Implemented CI/CD pipelines with Salesforce DX & Jenkins, boosting release efficiency by 50%.

• Supported quote-to-cash automation, aligning sales and finance teams on revenue workflows.

• Delivered Salesforce training and documentation (MS Teams, SharePoint), increasing adoption by 45% across teams. Education

University of North Texas - Denton, TX, USA

Master of Science in Information Science (GPA: 4.0 / 4.0) 08/2023 – 05/2025 Wesley Degree College for Women - Hyderabad, India Bachelor of Science in Computer Science (GPA: 3.6 / 4.0) 08/2018 – 06/2021 Certificates

• Salesforce Administrator

• Salesforce Platform Developer 1

• Salesforce Platform Developer II (in progress)

Contact this candidate