Lead Guidewire Consultant (16 Years Experience)

Certified Lead Guidewire Consultant

Ravi Kumar Bomma

*********@*****.*** Mobile : +1-614-***-****

Professional Summary:

Results-driven and highly skilled professional with 16 years of hands-on expertise in the Guidewire product suite, specializing in Property & Casualty

(P&C) insurance. Proven track record as a Configuration/Integration Lead Developer, adept in Java Spring, Hibernate, Web services, XML, JSON, and Oracle technologies.

Holds Guidewire Specialist certification and have received Microsoft AZ900, DP900 and has good knowledge on cloud technologies like Azure, Docker and Kubernetes.

Successfully collaborated with major insurance clients in the US and Canada, demonstrating proficiency in implementing, upgrading, and integrating Guidewire products with external systems.

Designed and implemented production observability dashboards in Titan Dashboards by leveraging log aggregation and metrics from production to monitor app health/performance.

Experienced in CI/CD pipeline management using Jenkins and Azure; responsible for building and deploying applications in non-production, owning production releases, and creating new code repositories for emerging services.

Involved in full project lifecycle, from requirements gathering with Business Analysts to design, configuration development, and the maintenance of best practices across multiple projects.

Successfully led the upgrade initiatives to Claim Center 8.3 from version 6.x and Policy Center 9.0.5 from version 7.x.

Extensive experience working under Agile methodology and Scrum, with a solid background in training over 100 Java resources on Guidewire products, facilitating resource placement across diverse projects.

Boasts over 11 years of onshore experience with leading insurance companies GEICO, Liberty Mutual, NJM Insurance, CNA Insurance, Hanover Insurance, Farm Bureau Insurance, Safe Auto Insurance, MeM Insurance, and CAA Canada. Contributed significantly to the seamless upgrade from version 6 to 8.0.3 and version 7 to 9.0.7 for both Personal and Commercial auto Lines of Business.

Developing a Java Spring Boot microservice to integrate EventHub with Apache Kafka (publish/subscribe) to enhance Claim Center functionality at GEICO Insurance.

Extensively leveraged AI tools (e.g., Cursor) for code development, automated unit test creation, dependency management, and application issue resolution. Technical Skills:

Languages : Python, C, C++, Core Java, Java Spring, Hibernate, Gosu and Node JS. Technologies : RESTful Services, JSON / XML, Integration Gateway, APP Events, Messaging, GUnit, Azure DevOps, CI/CD, Apache Kafka, Azure Service bus. Databases : Oracle, Microsoft SQL Server

Development Tools : IntelliJ, SOAP UI, Git, SVN, Microsoft TFS, Splunk, Jira. Application Servers : IBM WAS 8.5, WebLogic 12c, Tomcat 8.0 and JBoss. Operating Systems : Mac, Windows, Linux

Education:

M.Sc. (I.T) from Madras University in 2003.

B.C.A (Bachelor of Computer Applications) from Osmania University in 2001. Professional Client Experience:

GEICO Insurance (Sept 2019 to Dec - 2025)

Guidewire Developer – Claim Center 10.2

Customization and Integration of Claim Center for Personal Auto Line (Medical Bill Review) As a Claim Center Developer worked on Personal Auto (PA) line in enhancing the Claim center functionality by integrating the Claims system with Auto Injury Solutions (AIS) to process the medical bills submitted by Injured Party (IP). Worked in Subrogation project to integrate with AFI and AFNI for subrogation demands. Worked on design documents related to Robotic process automation (RPA) project, manually filled forms will be scanned and translated into text to feed data into claims system to evaluate the medical bills to be paid or denied based on the review report from external vendors and policy coverage deductible amount. Worked in multiple enhancements like Staff Council Invoice Process (SCIP) Invoice process, documents export to box, First Party Medical (FPM) project production defects by interacting with the business analysts, end users by doing the technical/functional analysis and code fixes if required. Also working with project managers for project effort estimation to deliver the project on scheduled based on the resource availability and application’s functional/technical complexity. Working on Self Service Injury Intake app built using Java Spring, Hibernate, this app can be used by end user to feed the Injury related info and list of question sets that can be sent to Claims system to process. Responsibilities

Designed the data model for the new MBR project, collaborating with database experts to ensure optimal structure.

Shared technical design documents with external vendors and internal management, obtaining signoff for project integration.

Conducted code check-in/checkout in GIT, implementing a new gate for project version control.

Develop Python scripts to generate Payment Reports from Claim Center to share with management and external vendors.

Code fix, Code Reviews, updating the JIRAs status for release dates and participating in production deployment.

Participating in meetings with Subject matter experts (SME) to understand end to end business requirement.

Creating the GOSU class that can be reused across the application for a common functionality.

Working on production application defects by creating the SQL scripts for defect hot fix or creation of GOSU script to run from the application.

Interacting with business analysts to understand the requirements, creation of unit test plans and moving the code to test environment for every sprint release.

Working on Agile software development methodology by participating in Scrums meetings and Retro meetings to track the project development.

NJM Insurance, New Jersey (Oct 2018 to Sept 2019)

Guidewire Technical Architect – Policy Center 9.0.7 Implementation of Policy Center 9.0.7 for Commercial Lines (Commercial Auto & Commercial GL) As a Technical Architect working on Commercial Auto (CA) and Commercial General Liability (CGL) lines. Hands on experience in Design the Data model for new requirements and building the new UI for Insurance Certificates for Policy Holders. Working on end to end Under Writer (UW) Issues from creating the context for each object, building the rules, testing the rules and exporting into the dev environment for business to test and approve. Working with QA team in fixing the defects and updating the status in HP ALM. Responsibilities

Participating in the Sprint planning to provide the estimation for tasks that need to build and deliver.

Individual Ownership of entire story from Design, Development, Test and Delivering to business for sign off.

Working with Guidewire employees to create tickets if there are issues in OOTB.

Working with other vendors of client to share the workload to deliver tasks on time. Safe Auto Insurance, Columbus, OH (Oct-2017 to Oct 2018) Onshore Lead Consultant – Guidewire Technical in upgrading Claim Center 7.0.3 to 9.0 Claim Center Upgradation implementation for Personal Auto Insurance Technical responsibility for multiple projects in Claims system like migrate Claims System from version 7.0.3 to 9.0, Integrating the Claims System with Mitchell for Loss Estimation, Updating New requirement with Existing CCC Integration for Auto Appraisal process (Method of Investigation), Configuration projects with change in business for Segmentation and Assignment of Claims and Exposures, Managing the Note Templates and UI related updates (PCF changes). Responsibilities

As an Onshore Lead Developer and Point of Contact to Client manager, assigning the project tasks to offshore team and updating the status to client.

Educating the Offshore with Business and Technical challenges from Onshore.

Claim Center 9.0 Pre-Upgrade (from CC7) changes related tasks like Data model, Configuration, Integration changes and Database Consistency fixes.

Creating the technical design document for integrating the Claims Center with Mitchell to calculate Fault Percent estimation.

Attending the Scrum calls with Offshore, Onshore and allocating tasks in TFS to track the Project Progress.

Multiple Pre-Upgrade technical tasks like fixing DB consistency issues, Updating Multiple Unsupported Changes, Configuration & Integration changes related to Claim Center version 9.0.

Technical Code Review of Offshore team and Individual Contribution in Coding.

Helping onshore client development team in GOSU Best Practices. Environment: Java. J2EE, GOSU, Guidewire Claim Center 7.0.3 & Contact Manager 7.0 Farm Bureau Mutual Insurance, Pocatello, ID (May-2017 to Oct-2017) Onshore Lead Consultant – Guidewire Technical in implementing Policy Center 8.0.6 Policy Center 8.0.6 implementation for Commercial Property Policy (CPP) The Primary objective of this project is to migrate Commercial Property LOB into Guidewire Policy Center 8.0.6 from legacy system, current project is on CPP (Commercial Property Policy). The client is expecting to expand the business on CPP for 100,000 Policies on Commercial Line specific to Idaho State. Responsibilities

Communicating the Business requirement from BA’s & SMEs to my team.

As a Lead Developer, developed the major components such as Question set Uploader, Adding the parent dependency Question Utility classes.

Creating UW (Under Writer) issues and screen level Validations while Quick/Full QUOTE Policy.

Creation of brand-new Wizard for CPP submission, assigning the PCF creation to the team.

Creation of Custom Data Model entities, that are required for new LOB.

Participating in Sprint planning & Scrum meetings with BA’s & QA team.

Customized Submission, Renewal, Policy Change, Rewrite

Helping development team in writing GUnits test cases. Environment: Java. J2EE, GOSU, Guidewire Policy Center 8.0.6 & Contact Manager 8 CNA Insurance, Chicago, IL (Nov 2016 - May 2017)

Lead Consultant – Guidewire Technical in implementing Policy Center 8 PARAMOUNT in Policy Center 8.0.4 (Team size 5)

Migration of products from Legacy Policy Administrative System to Guidewire Policy Center 8.0.4. Used Guidewire Policy Designer for creating Product, adding Lines (personal Liability, Crime, Inland Marine), adding multiple Coverages, Coverage terms & term limits.

Responsibilities:

Guidewire Configuration/Integration

Walk through the existing core Policy Administrative System to understand the functional knowledge.

Meeting with Database Administrators to understand existing database tables & relation between the tables to create the entities in Guidewire Policy Center.

Helping team in Product Designer 9 to create Coverages, Conditions, Exclusions, Availability & Validations

As a Lead Developer, created a tool which can load Coverage term limits into Policy Designer 9.

Customized the Policy Center OOTB (Out of Box) functionalities as per client requirement.

Developed multiple Custom Batch Jobs in Policy Center 9

Developed the GUnit test cases and performed the testing.

Creation of new PCF's and modifying the existing UI as per business requirement.

Writing new Business Rules Assignment, Pre update, Validation rule and so on. Environment: Java, GOSU, DB2, IBM RAD 8.5, SVN, SOAP UI Liberty Mutual Insurance, Portsmouth NH (Jan 2013-Nov 2016) Onshore Lead Developer-Guidewire Technical

Project #1: Auto Physical Damage (APD) Estimation in Claim Center 8.0.3 (Team size 9) Claim Center is integrated with multiple external auto damage estimating platforms. The business has determined to move bulk of their auto assessment work to a specific vendor, to improve repair shop relations with Liberty. Outbound assessment assignments to shops are triggered through Exposure Pre-Update rules, which trigger custom events indicating the estimating platform. Then the mediation layer consumes the messages from vendor and transforms them to send to Claim Center via web services. The web services, in turn, update the system of record with the assessment information. These system updates and run a variety of business rules which inform users, including appraisers and claim service representatives, of actions to take regarding customer/claimant contact, repair facility engagement, and automatic as well as payment creation.

Responsibilities:

To update the current Web service as per the business requirement.

Creation of GOSU utility classes that can be used across multiple classes.

Adding GUnits for new and modified code changes.

Update the UI as per new business requirement.

Creation of Business flow diagrams using IBM Blueworks.

Modifying the Data model & coordinating with Data architects. Environment: Java, GOSU, Oracle 12c, BM RAD 8.5, IBM RTC 4.0, SOAP UI, SQL developer Project #2: Guidewire Claim Center upgrade from 6 to 8.0.3 (Team size 15) The primary objective of the project is to upgrade the Claims processing system from Guidewire Claim Center 6 to Claim Center 8.0.3, upgrade Oracle Database from version 11g to 12c and IBM WAS from version 7.0 to 8.5. Responsibilities:

To merge the code form version 6 to 8, using Beyond Compare and remove compilation errors.

Upgrade the internal tools to version 8(Claim Clone, Data update)

As a Lead Developer, developed the major components such as

Updating the necessary changes on the existing integration with external systems from claims center.

Updating the UI as per new version change and fix version change issues.

Fix defects that are raised due to upgrade in JDK and Oracle versions.

Update GUnit test classes and its process to accommodate new CC8 version.

Creating Guidewire tickets and follow-up on critical defects. Environment: Java, J2EE, GOSU, Oracle 12c, IBM RAD 8.5, IBM RTC 4.0, SOAP UI, SQL developer, putty Project # 3: Guidewire Claim Center 6.0

The primary objective of the project is to accommodate the new business services into the existing Claim Center that can add potential benefits to the company as well as provide high level service to the customers. Major projects in this duration are LSVI and DPR (Demand Package Review) LSVI: The Low-Speed Vehicle Impact project is an opportunity for adjusters to identify claims for special handling by specially trained adjusters. The system identifies, based on information input by the adjuster or claim reporter, that the claim is LSVI and then either assigns to an LSVI adjuster or suggests re-assignment to assigned adjuster. When a claim has been positively identified as LSVI, an indicator will be shown on the Claim Info bar. DPR: An outbound request is created on the evaluation update of the Bodily Injury (BI) and the evaluation has documents to be sent for analysis. An outbound request to Decision Point application is triggered when the user selects a demand package document to be analyzed by Decision Point. When the user saves an eligible evaluation, an event is registered. The event fired ruleset listens for this event. The event fired rule then queues messages for the Guidewire messaging framework triggering an outbound message from Claim Center to send the documents to End user. The Decision Point Mediation Module calls to the Claims API web service. This service processes each of the XML responses. From Decision Point, Claim Center receives two inbound XML responses acknowledgement and "Final XML". Responsibilities:

To meet the SME (subject matter expert) to understand business requirements.

As a Lead Developer, developed the major components such as

Creation of new web services that can be used by vendor integration.

Creation of New Activities, loading activity-patterns, task patterns.

Configuring the Services screen for Rental, Appraisal, and Repair Status.

Developed the GUnits test cases and performed the testing for the custom GOSU classes. Environment: Java, J2EE, GOSU, Oracle 11g, IBM RAD 7.0, SOAP UI, SVN, Beyond Compare CAA (Canada Auto Association), Toronto, Canada (Jan 2012 - Dec 2012) Policy Center 7, Billing Center 7 Onshore Configurator-Guidewire Guidewire suite implementation

The Primary objective of this project was to replace the legacy systems with Guidewire suite, and it is implemented in a phased manner. This project is mainly involved in capturing business requirements, validate and confirm the data mapping of Policy Management and Claim Management system entities against Guidewire, integrate with external systems, develop new UI screens, customizing Guidewire plugins.

Responsibilities

Analysis of the business requirement

As a Lead Developer, developed the major components such as

Worked on the PC Rating Engine based on the external legacy rating system.

Customizing multiple payment wizard, trouble tickets, search screens, delinquency and invoice screen (Billing Center)

Creation of custom History events for different Activities (Billing Center)

Developed Custom Batch Jobs for Producer (Billing Center)

Configuration and creation of Coverage’s (Policy Center)

Developed new Quick Quote screens for both Property and Personal Auto LOB.

Customized the policy center OOB (Out of Box) functionalities as per client.

Customized Submission, Renewal, Policy Change, Rewrite (Policy Center)

Developed the GUnits test cases and performed the testing for the custom GOSU classes. Environment: Java. J2EE, GOSU, Guidewire Policy Center & Billing Center Oracle 10g Hanover Insurance Group, India (Octo 2010 - Jan 2012) Configuration Lead in Billing Center 6

Guidewire Billing Center

The project is aimed to replace the billing functionality currently performed in legacy billing & commissioning systems with Guidewire Billing Center and it is implemented in a phased manner. The scope includes basic billing requirements such as Billing, Payments, Collections, Payroll deduct, Reporting, Reconciliation, & Escheatment. It also includes interfaces to other systems that require various forms of billing or bill plan information and rating functions that require bill plan information to complete the premium calculation. Downstream systems, such as printing, reporting, finance, and external interfaces and reporting systems will also require interfaces with the GWBC. The main modules involved are Billing Instruction service for New Business, Renewal, Cancellation, Rewrite and Audit, Custom Batched, Custom Event Processors and Document Integration.

Responsibilities

Analysis of the business requirement, prepare low level design document by mentioning the business rules implementation, class level information, exception handling mechanism and logging approach.

Lead a team of 5 members. Provide guidance from a technical standpoint.

Gather requirements from Business Analysts to understand the system functionality.

Analyze the system data model to understand the business configuration requirement.

Participate in business user meetings to understand the dependency with other teams.

Participate in daily standup meetings. Estimate the Sprint tasks.

Write custom batch jobs in GOSU for certain critical functionalities.

Involved in customizing Plug-ins for Billing Center, write GUnits test cases to test upgraded components.

He was the primary person involved in fixing defects during QA Execution. Environment: Java, J2EE GOSU, Guidewire Billing Center 7.0, Oracle 10g & Studio MeM (Missouri Employers Mutual), Missouri, US (Jan 2010 - Sept 2010) Onshore Module Lead in Billing Center 3.0

Billing Center (Workers Comp)

MeM is Missouri's No. 1 provider of workers compensation and has been in the business since March 1, 1995. With more than 15,000 policyholders, this client is considered the No. 1 choice for workers compensation for Missouri employers. The objective of the project is primarily replacing the existing legacy system for WC LOB, development of Policy-Billing System Implementation (PBSI). The Project aims on the functionalities such as End to-end implementation will be a robust system to meet the needs of current and future business requirements of workers of their clients. Responsibilities:

Participated in comprehensive Product training on Guidewire Claim Center 5.0, Billing Center 3.0 training which was conducted by product experts from Guidewire Inc. Training included the major areas of Configuration.

Gathering requirements for each ‘User Story’ from Business Analysts.

Coding, Unit testing, Data Model change, Business Rule Configuration and Fixing QA issues

Billing Center Administration

Involved in internal training on Guidewire Configuration Environment: Java, J2EE, GOSU, Guidewire BillingCenter3.0, SQL Server, PCF Files, Studio

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