Medicare Senior Sales Specialist with 6+ Years Experience

SHANTEARRA

COOKE

I am a very hard worker, love to learn new things and have a really good personality! I love to be around people, and try to make a difference in the workplace. Helping people is my gift 256-***-**** ******************@*****.***

1343 E Interstate 30, Garland, Texas 75043

Results-driven Medicare Senior Sales Agent with 6+ years of experience helping seniors navigate Medicare Advantage, Medicare Supplement, and Part D plans. Known for building trust and simplifying complex healthcare options, with a consistent history of exceeding sales goals. Possesses strong compliance knowledge, exceptional communication skills, and a passion for educating clients to choose the plan that best fits their needs. Experience

Senior Sales Agent

Salelytics San Antonio, Texas 12/2023 — Present Assist team leads by supporting agents with their needs. Educated seniors on Medicare Advantage, Supplement, and Part D plans in full compliance with CMS guidelines.

• Conducted needs assessments to match clients with appropriate coverage options.

• Managed inbound/outbound calls, converting leads at a high close rate of X%.

• Maintained updated knowledge of carrier benefits, formularies, networks, and underwriting requirements.

• Assisted clients with enrollment applications, documentation, and follow-up. Home Health Aide

Cornerstone Healthcare Mesquite Texas March 2023 — 10/2024 Provided companionship for patients, performed household work as needed, and prepared meals. Offered Hoyer lift assistance when required. Cared for patients with the same level of attention and concern as I would a family member.

Benefits Counselor

Mercer Health and Benefits LLC Des Moines, Iowa 8/2022 — Present Provided employees with information and support regarding their voluntary benefits and life insurance policies. Processed payments, adjusted bills as needed, and managed medical billing and data entry tasks. Ensured that all employee questions were answered, and facilitated policy cancellations, enrollments, and transfers. Senior Benefits Consultant

Go Health LLC CHICAGO ILLINOIS 07/2021 — 8/2022 Assisted members with enrolling in Medicare Advantage plans or Medicare supplements. Ensured that they were utilizing all available benefits and addressed any questions they had, while providing excellent customer service. Customer Service Representative(Language Line)

Maximus Dallas Texas 03/2021 — 07/2021

Maximus is contracted by the CDC for this project. I assisted customers who spoke limited or no English by connecting them with translators and providing information on vaccination locations and addressing their vaccination-related inquiries.

Sales Representative

Telvista Dallas Texas 08/2020 — 12/2020

Assisted customers with canceling or upgrading their services, which included systems integrated within their Mercedes Benz or Volkswagen vehicles.

Insurance Agent

Liberty National Globe Life Dallas Texas 09/2020 — 02/2021 Provided customers with information about life insurance and assisted them in securing coverage for their families.

Lead Recruiter

Supplemental Healthcare Dallas Texas 09/2019 — 07/2020 Assisted traveling nurses and therapists with job placement in all 50 states. Hostess

Zhabuki Asian Restaurant Plano Texas 02/2019 — 08/2020 Assisted customers with seating, processed to-go orders and payments, and ensured they had a positive dining experience.

CNA

Anniston Health and Rehab Anniston Alabama 02/2016 — 12/2018 Assisted residents with activities of daily living, including bathing, feeding, and dressing. Detox Tech

Jacksonville Medical Center Jacksonville Alabama 09/2014 — 06/2018 Ensured the eligibility of new program participants' insurance, provided a comfortable environment, monitored their well-being, and engaged them in activities.

CNA

Golden Living Center Oxford Alabama 02/2012 — 06/2014 Assisted residents with activities of daily living, including bathing, feeding, and dressing. CNA

Jacksonville Health and Rehab Jacksonville Alabama 05/2007 — 06/2011 Assisted residents with activities of daily living, including bathing, feeding, and dressing. Education

Jacksonville High School, 08/2000 — 05/2006

Skills

Excellent Customer Service Skills •Medicare Advantage, MAPD, PDP, & Medigap

•CMS Compliance & Enrollment

Guidelines

•Needs-Based Selling

•Warm & Cold Lead Conversion

•Broker/Carrier Relationship

Management

•Customer Education & Retention

•Call Center & Field Sales

•CRM Systems (Salesforce, etc.)

•Community Outreach & Events

Professional Certifications

Life and Health Insurance License

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