Customer Service & Administrative Specialist

CAROLINE MCMAHAN

Greer, SC ***** 864-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with strong experience in customer service and administrative coordination. Skilled in communication, client support, problem-solving, and managing daily operations in fast-paced environments. Proven ability to build positive relationships, resolve concerns efficiently, and maintain accurate documentation. Seeking a customer service or administrative role where organizational skills and client-focused service can contribute to team success.

CORE SKILLS:

● Customer and Client Support

● Sales Assistance & Relationship

Building

● Administrative Support &

Scheduling

● Conflict Resolution

● Data Entry & Record Management

● Communication & Presentation

● Problem-Solving & Multitasking

● Microsoft Office & Google

Workspace

● Zoom / Webex / Google Meet

● Team Collaboration

ADDITIONAL INFORMATION

● Strong communication, organization, and client-support abilities.

● Experienced in high-volume service environments.

● Quick learner with adaptability and attention to detail. PROFESSIONAL EXPERIENCE:

PROGRAM COORDINATOR / CLIENT SUPPORT LEAD

Grove Elementary, Greenville County School District 2023–2025

● Provided daily support and communication to over 50 families, delivering consistent, high-quality customer service.

● Managed schedules, records, and operational coordination for groups of 25–30 participants.

● Resolved client concerns promptly and maintained strong relationships with stakeholders.

● Developed structured programs and activities to meet organizational standards.

● Collaborated with cross-functional teams to improve communication and workflow efficiency.

TRAINING & SUPPORT SPECIALIST (Teacher Resident)

Clemson Elementary / Pickens County Virtual School 2022–2023

● Delivered clear customer-focused training in both virtual and in-person environments.

● Created user-friendly guides and digital resources for client understanding.

● Provided troubleshooting, individualized support, and timely follow-up.

● Managed detailed recordkeeping and tracked progress for over 30 clients. PROGRAM ASSISTANT / ADMINISTRATIVE SUPPORT

Walhalla Elementary / Pickens County Schools 2021–2023

● Supported daily operations through scheduling, data tracking, and documentation.

● Coordinated small group sessions and communicated regularly with families.

● Strengthened client relationships through consistent support and follow-through. ASSISTANT DIRECTOR (Seasonal Program Manager)

KE Camps 2022

● Oversaw daily program operations, schedules, and staff coordination.

● Provided customer service to families and resolved participant concerns.

● Ensured safety, program quality, and consistent communication. CUSTOMER SERVICE / YOUTH PROGRAM ASSISTANT

Southside Christian School; Clemson Elementary; Foothills YMCA 2016–2022

● Delivered customer service and maintained smooth daily program operations.

● Handled client questions, resolved issues, and communicated updated information.

● Managed accurate attendance, records, and reports. EDUCATION

Master of Arts in Teacher Residency Clemson University 2023 B.A. Elementary Education Clemson University 2022

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