Security Professional with Customer-Focused Service
Resume:
Nailah Rajpaul
Long Island, NY
*********@*****.***
Professional Summary
Throughout my career, I have gained valuable experience working in a variety of settings, including corporate offices, residential complexes, and high-end security locations. This has allowed me to develop a comprehensive understanding of security protocols, emergency response, and customer service. Whether performing routine patrols, monitoring surveillance equipment, or assisting staff and visitors, I always remain alert and proactive, ensuring that I provide the highest level of safety and valuable respect for both people and property.
I take pride in my ability to adapt quickly to changing situations. Whether responding to a security breach, a medical emergency, or a simple customer inquiry, I am confident in my ability to stay calm under pressure and make sound decisions to resolve and de-escalate situations efficiently. My excellent communication and interpersonal skills allow me to build connections based on genuine empathy, understanding, and respect towards both clients and team members through being my most authentic self. I bring a diverse set of skills and experiences to every role I take on. From customer service and hospitality to security and administrative support, I’ve developed a strong ability to adapt to different environments and excel from every challenge., successfully. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Hotel Security
Platinum Security-Garden City, NY
August 2024 to January 2025
• Ensured the safety and well-being of guests, staff, and property by actively patrolling hotel premises, including guest rooms, lobbies, parking areas, and entrances.
• Enforce policies to protect systems, data, and users from threats. Policies ensure consistent, secure behavior, reduce risks, support compliance, and create accountability
• Responded promptly to emergency situations, including medical incidents, fire alarms, or security breaches, coordinating with emergency responders when necessary.
• Maintained guest privacy and confidentiality, addressing concerns or complaints in a professional and courteous manner.
• Enforced hotel policies, such as verifying guest identification, controlling access to restricted areas.
• Conducted regular security checks to ensure doors, windows, and other access points were secured and functional.
• Collaborated with management to develop and implement effective security measures, ensuring compliance with local laws and hotel standards.
Security Guard
GardaWorld Security Services US-Long Island, NY
March 2024 to September 2024
• Maintained a safe and secure environment for patients, staff, and visitors by regularly patrolling the facility, ensuring all areas were properly secured and free of hazards.
• Monitored security cameras and alarm systems to detect and respond to any suspicious activity, ensuring quick intervention when necessary.
• Responded to emergencies such as medical incidents, patient disturbances, or potential security threats, collaborating closely with medical staff and emergency responders.
• Controlled access to restricted areas, verifying credentials of visitors, staff, and contractors to ensure only authorized personnel had entry.
• Provided assistance in managing difficult or potentially violent situations, using de-escalation techniques to ensure a calm and safe environment.
• Assisted with the transport of patients and sensitive materials, maintaining confidentiality and adhering to facility protocols at all times.
• Documented incidents, security breaches, and unusual occurrences, preparing detailed reports for management and law enforcement when needed.
Security Patrol Officer
Heightened Security, Inc-Long Island City, NY
January 2024 to March 2024
• Conducted routine patrols of the premises, ensuring all areas, including buildings, parking lots, and outdoor spaces, were secure and free from any safety hazards or security threats.
• Inspected doors, windows, gates, and fences to confirm they were locked, operational, and in compliance with security standards.
• Monitored surveillance systems and alarms, responding quickly to any signs of suspicious activity or potential breaches.
• Engaged with staff, visitors, and the public in a professional and approachable manner, offering assistance and providing safety information when needed.
• Reported maintenance issues, safety violations, and any unusual incidents to management for timely resolution.
• Responded promptly to emergencies, including fire alarms, medical incidents, and trespassing, coordinating with emergency responders when necessary.
• Maintained clear and detailed logs of patrol activities, incidents, and security-related observations, ensuring accurate records for management.
Front Desk Security Receptionist
24/7 WatchGuard - Catholic Charities Senior Apartments of Queens-Queens, NY July 2023 to December 2023
• Managed front desk operations, providing a friendly and professional first point of contact for residents, guests, and service personnel.
• Screened and verified visitor identification, ensuring only authorized individuals gained access to the building and restricted areas.
• Monitored security cameras and alarm systems to observe building activities, promptly responding to any suspicious behavior or security concerns.
• Assisted residents with inquiries, handled package deliveries, and coordinated maintenance requests, all while maintaining confidentiality and a high level of service.
• Responded to emergency situations such as fire alarms, medical incidents, or disturbances, quickly coordinating with emergency services and building management.
• Conducted regular building checks to ensure all entry points were secure and identified any potential vulnerabilities or maintenance issues.
• Maintained accurate logs of visitors, deliveries, incidents, and daily security activities for reporting and follow-up purposes.
Security Guard
Allied Universal-Queens, NY
November 2022 to September 2023
• Booth Security Officer- Environmental Protection Sites
• Operated security booths at site entrances, ensuring controlled access by verifying the identity of all visitors, contractors, and vehicles entering the site.
• Monitored and enforced environmental safety protocols, ensuring compliance with regulations related to hazardous materials, waste disposal, and equipment handling.
• Inspected vehicles and materials entering or leaving the site to prevent unauthorized transport of potentially harmful substances.
• Conducted routine surveillance of the site using cameras and patrols to identify and report any safety hazards, security breaches, or environmental risks.
• Assisted with site-specific emergency procedures, including evacuations, spill responses, and reporting unsafe conditions to environmental safety officers.
• Provided clear communication to site staff, contractors, and visitors about site rules, safety guidelines, and emergency protocols.
• Maintained detailed records of all access logs, incidents, and safety inspections to ensure compliance with regulatory standards and internal safety procedures.
• Responded promptly to security or environmental incidents, coordinating with environmental engineers, local authorities, or emergency responders as needed. Administrative/Inventory Control- TEMP
NYP Columbia Hospital-Manhattan, NY
January 2023 to February 2023
• Managed and tracked the inventory of medical supplies, equipment, and pharmaceuticals used within the ER, ensuring accurate records and timely replenishment.
• Coordinated with suppliers and vendors to ensure the availability of essential items, maintaining optimal stock levels for both routine and emergency needs.
• Conducted regular physical inventory counts and reconciled discrepancies between physical stock and electronic records to ensure accuracy.
• Created and maintained detailed reports on inventory usage, trends, and upcoming needs, assisting in budget planning and cost control efforts.
• Collaborated with the ER team and other departments to identify critical supply needs and address shortages or overstock situations promptly.
• Assisted with the ordering, receiving, and organizing of supplies, ensuring they were properly stored and easily accessible for medical staff.
• Ensured compliance with safety and regulatory standards for the storage and handling of medical supplies and pharmaceuticals.
• Maintained accurate documentation of all inventory transactions, including orders, receipts, usage, and returns, for auditing and accountability purposes. Food Service Worker- Temporary
NYU Langone Health-Brooklyn, NY
January 2023 to February 2023
• Prepared and served nutritious meals to patients, staff, and visitors, following hospital dietary guidelines and ensuring quality standards.
• Assisted in the preparation and packaging of patient meals according to specific dietary restrictions, allergies, and medical needs.
• Delivered meals to patient rooms, ensuring timely and accurate delivery while maintaining a high level of customer service.
• Maintained cleanliness and organization of food service areas, including kitchens, storage spaces, and dining areas, following strict sanitation standards.
• Monitored food inventory and assisted with stocking supplies, ensuring proper rotation of stock and minimizing waste.
• Worked closely with the kitchen and dietary team to ensure smooth meal service and address any special requests or concerns.
• Followed health and safety regulations, including food handling, sanitation practices, and personal hygiene, to ensure patient and staff safety.
• Assisted in dishwashing and cleaning tasks, ensuring all kitchen utensils, dishes, and equipment were properly sanitized and stored.
Distribution Site Manager- Temp
New York City Health + Hospitals-New York, NY
April 2022 to January 2023
• Coordinate the receipt, storage, and distribution of medical supplies and equipment to different H+H locations.
• Ensure all supplies are properly cataloged, and inventory levels are monitored regularly.
• Work with vendors to ensure timely deliveries and address any supply shortages.
• Plan and oversee the transportation of supplies between distribution centers and hospitals or clinics.
• Ensure compliance with safety standards in handling and transportation of supplies.
• Oversee the inspection of supplies upon receipt to ensure they meet quality standards.
• Handle returns and replacements for defective or damaged goods.
• Ensure all inventory is stored in appropriate conditions to maintain quality and safety.
• Collaboration:
• Work closely with procurement, finance, and other departments to ensure the proper allocation of resources.
• Communicate with hospital and clinic management to address any supply needs or issues.
• Ensure all distribution processes comply with NYC H+H’s policies, as well as local, state, and federal regulations.
• Prepare and submit reports on inventory levels, distribution activities, and any issues encountered. E-Commerce Specialist- Operation Support
All Brands-Farmingdale, NY
February 2021 to July 2022
• Overseen e-commerce operations, inventory management, and ensured timely delivery to customers.
• Process Orders: Ensure that online customer orders are processed accurately, including picking, packing, and shipping.
• Coordinate Shipments: Collaborate with warehouse staff to ensure that items are shipped on time and reach the correct destinations.
• Monitor Order Status: Track orders and resolve any issues with delayed shipments or out-of-stock items.
• Inventory Management - Stock Monitoring: Keep an eye on inventory levels across various e-commerce platforms to prevent stockouts or overstocking.
• Replenishment: Work with inventory management teams to reorder products based on demand.
• Stock Audits: Regularly conduct inventory audits to ensure products are correctly logged, stored, and available for e-commerce sales.
• Product Listings & Descriptions - Create and Manage Listings: Ensure that product listings are accurate and up to date across all e-commerce platforms (Amazon, eBay, Seller Central, etc.).
• Optimize Product Content: Write or edit product descriptions, including specifications, pricing, and promotional details, to make them appealing and informative for customers.
• Pricing Strategy: Monitor and update pricing to remain competitive within the market, ensuring promotions are correctly reflected.
• Warehouse Organization - Optimize Storage Layout: Work with warehouse management to optimize the storage of products for efficient order picking and packing.
• Oversee Packaging: Ensure that products are packed securely and according to the brand's standards for customer satisfaction.
• Shipping Logistics: Coordinate with the warehouse and shipping teams to ensure products are dispatched through the most efficient and cost-effective carriers.
• Customer Service - Resolve Issues: Handle customer inquiries or complaints about products, shipping, or returns, ensuring a smooth customer experience.
• Returns Management: Process returned products in accordance with the company’s policies, including restocking or disposal if necessary.
• Order Tracking Support: Provide customers with accurate tracking information for their orders Receptionist
Elliot at the Erie station-Middletown, NY
October 2020 to July 2021
• Greet and Assist Visitors: Welcomed patients, visitors, and staff with a professional and friendly demeanor, ensuring a positive first impression.
• Manage Incoming Calls: Answered phone calls, directed inquiries to the appropriate departments, and took messages when necessary.
• Schedule Appointments: Coordinated appointments for patients or visitors, ensuring accurate scheduling and confirmation of bookings.
• Maintain Visitor Logs: Recorded visitor information, issued visitor passes, and ensured proper sign-in procedures were followed.
• Provide Information: Assisted visitors by providing directions, answering general questions, and ensuring they were directed to the appropriate area.
• Process Payments: Collected payments for services, processed co-pays, and assisted with billing-related queries.
• Handle Administrative Tasks: Performed data entry, maintained filing systems, processed forms, and managed office supplies for smooth operations.
• Verify Insurance Information: Assisted in verifying patient insurance details and provided necessary paperwork for claims.
• Support Staff Communication: Notified staff members of arrivals, managed internal communications, and facilitated coordination between departments.
• Maintain Reception Area: Ensured the front desk area remained organized, clean, and presentable at all times.
• Assist with Special Requests: Addressed special requests from patients, clients, or visitors and escalated issues as necessary to supervisors or managers.
• Ensure Confidentiality: Handled sensitive information in compliance with privacy regulations and confidentiality standards.
• Manage Mail and Deliveries: Received and distributed incoming mail and packages to the appropriate recipients.
• Provide Emergency Assistance: Assisted with emergency protocols and procedures, ensuring timely communication and coordination during crises.
• Handle Complaints: Addressed any visitor or patient concerns in a professional manner and escalated unresolved issues to appropriate management.
Cuny Intern- Call Center
New York City Housing Authority-Long Island, NY
October 2017 to July 2020
• Responded to Inquiries: Provided clear, accurate information to NYCHA residents regarding housing, maintenance requests, and general services.
• Handled Incoming Calls: Managed a high volume of calls, addressing resident concerns and directing them to the appropriate department or team member.
• Updated Resident Information: Entered and updated resident details in the system, ensuring accurate and up-to-date records.
• Assisted with Service Requests: Processed maintenance and service requests, ensuring follow-up and timely resolution.
• Provided Customer Support: Offered friendly and professional assistance to residents, resolving issues and ensuring a positive experience.
• Troubleshot Issues: Assisted residents with common issues, offering solutions and escalating more complex matters to senior staff when necessary.
• Tracked Call Outcomes: Documented call details and outcomes, ensuring follow-up and reporting on unresolved matters.
• Collaborated with Teams: Worked closely with various NYCHA departments to ensure accurate information and efficient service delivery to residents.
• Prepared Reports: Assisted in generating weekly or monthly reports based on call metrics, identifying trends and areas for improvement.
• Improved Processes: Offered feedback and suggestions to enhance call center operations and improve customer satisfaction.
• Adhered to Policies: Followed NYCHA guidelines and call center procedures to maintain confidentiality and ensure compliance with regulations.
Education
Pursuing Information Medical Technician in Healthcare Administration Rasmussen College-Minnesota-Remote
October 2024 to October 2026
High school diploma
Middletown High School
September 2012 to August 2015
Skills
• CCTV
• Route driving
• Reliability
• Cherry picker
• Medical receptionist
• Customer Service
• Emergency and crisis response
• Surveillance
• Strong Communication written & verbal
• Self-defense
• Order entry
• Teamwork
• Adaptive Physical Education
• Conflict Resolution
• Attention to detail
• Report writing
• Problem solving
• Computer skills
• QuickBooks
• Leadership
Certifications and Licenses
First Aid Certification
BLS Certification
Class D Security
F01
Driver's License
PERC Card
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