Program & Quality Management Leader with Compliance Expertise

Professional Summary

Strategic and solutions-focused Program and Quality Management Professional with over 10 years of experience leading complex, multi-site operations, driving process improvements, and ensuring compliance across corporate, government-adjacent, and regulated environments. Proven ability to manage cross-functional teams, oversee deliverables, implement quality controls, and support the full project lifecycle—from planning through execution and monitoring. Skilled in risk assessment, stakeholder communication, audit readiness, and establishing clear workflows and documentation that strengthen program performance. Certificate in PMP (April 2025) with strong leadership, analytical, and communication capabilities aligned to Deputy Program Manager and Quality Control Manager roles.

Core Skills

Account Reconciliation

Transactional Accounting AP/AR

Month-End Close Support

Internal Controls & Audit Readiness

Payroll Processing & Expense Tracking

Excel (Advanced), Power BI, SAP

Financial Reporting & Variance Analysis

Internal Controls & Audit Readiness

Documentation & Compliance Management

Budget Tracking & Expense Control

Deadline Management & Accuracy

Cross-Functional Collaboration

**Professional Experience

Deputy Program Manager / Quality Control Manager (Target Role Alignment) • Experienced in supporting program operations, developing task plans, monitoring deliverables, and ensuring accuracy and quality across large-scale, multi-task environments. • Skilled in coordinating with senior leaders, managing staff expectations, establishing clear roles/responsibilities, and driving communication across teams. • Strong record of implementing process improvements, conducting quality reviews, and ensuring compliance with standards, policies, and contract requirements. **

Arvato Supply Chain Solutions Oct. 2022 – May 2024

Foreign Trade Zone Data Compliance Analyst

Performed detailed data reviews to ensure accuracy in financial and compliance reporting.

Strengthened internal controls by implementing validation processes that improved audit readiness by 30%.

Maintained clean, organized documentation to support consistent financial review.

Produced reconciled, audited-ready financial data used by leadership to support decision-making.

Ky Higher Education Student Loan Corporation, Louisville, KY April 2021 – Sept. 2022

Asset Management Operations Trainer

Supported financial operations by documenting processes for payroll, reporting, and compliance workflows.

Built Excel-based tracking tools to maintain accurate operational and financial data across teams.

Ensured accuracy and consistency in system transitions affecting payroll and financial reporting.

Monitored performance data and provided reports to leadership to support budget and operational planning.

Metalsa, Elizabethtown, KY Jan 2015 – Feb 2020

USA Program Management Administrator

Managed program-level financials, including budgets, expense tracking, and reconciliations.

Improved internal audit accuracy by 54% through strengthened documentation and financial controls.

Supported month-end and variance reporting by preparing detailed expenses and budget analyses.

Collaborated with corporate finance teams to ensure clean, consistent financial records across U.S. operations.

Colonial Lawn Care, Hodgenville, KY Mar 2000 – Dec 2016

Owner/Leadership Development

Managed full-cycle small business accounting, including payroll, invoicing, reconciliations, and vendor payments.

Maintained accurate books, tracked expenses, and ensured timely processing of financial transactions.

Prepared budgets and cost analyses to support operational decision-making.

Developed standardized documentation and financial procedures to support business growth.

Leadership

Phi Theta Kappa Kentucky Alumni President

Phi Theta Kappa Alumni Board Member

International Leadership Association Member

Certificates/Certifications

PMP Project Management (April 2025)

Power BI Data Analytics (March 2025)

TESOL-TEL 160 HOURS (2019)

Education

Master of Arts: Organizational Leadership

Indiana Wesleyan University 2014-2016

Bachelor of Arts: Organizational Leadership with a Minor in Psychology

Northern Kentucky University 2011-2014

Studied Abroad – London

Phi Theta Kappa Kentucky Regional Vice President of Leadership

Associate of Science: Quality Management Systems

Elizabethtown Community and Technical College 2008-2011

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