Customer Service & Operations Professional

**** ********** ****, ********** **.

Cell Phone: 727-***-****

Fred Nehren **.******@*****.***

Objective

I am a friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in operations management, customer service, training and development, I love to learn. I get along well with others and work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to my employer.

Experience

11/2008 – 12/2009 I.R.A Detective Agency Evansville, IN

Security

A uniformed officer assigned to aid in: the keeping of peace and order, to prevent vandalism, property loss and other crimes as well as the safety of the client’s employees through observation and regular inspections.

10/2007 – 6/2008 Blue Beacon International, Inc. Haubstadt, IN

Bay Leader

As a member of a team in an assigned position, with specific tasks that must be performed in a very organized manner, I placed a premium on providing a level of quality and customer service unheard of in this service industry. I helped deliver a superior service to the customers, nearly twice as fast as our competitors.

5/2007 – 8/2007 Milburn’s Health Care Pharmacy Sullivan, IN

11/2005 – 2/2007 Williams Bros. H.C. Pharmacy Princeton, IN

Durable Medical Equipment Technician

Served, followed up and monitored customers to ensure their satisfaction. Answerable for the testing, delivery, calibrating, set-up, demonstration / training, pick-up, cleaning, repair, function checking and storage of durable medical equipment. I filled and filed documentation on health plan activities / billing records. Inv, Ord, Rec, Stock, and Sell.

8/2003 – 1/2006 Kerasotes Showplace Cinemas Princeton, IN

11/1989 – 5/1995 Kerasotes Showplace Cinemas Charleston, IL

Movie Theatre House Manager

Supervised the ongoing improvement and implementation of objectives and goals set forth by corporate. Employee; recruiting, scheduling, coaching and counseling. Coordinated and enforced systems, policies and procedures to make sure that all aspects of the operation ran properly. Trained to respond and handle emergencies.

5/1995 – 10/2002 REXAM Closures Princeton, IN

Inspector, Material Handler / Technician

Responsible for examining, gauging and documentation of parts in a plastic injection molding and assembly plant. Supervised warehouse including inventory, staging and shipping of orders. Operator and “Certified Trainer” for LP operated Fork Truck.

Education

Kansas / Charleston High School Kansas / Charleston, IL

1989 Diploma

Lake Land / Wabash Valley College Mattoon / Mount Carmel, IL

1989-1992 Many credit hours including; Business Law, Psychology, and Banking.

National Academy of Emergency Medical Dispatch of the United States of America

Aug. 2007 Diploma / Certified Advanced Emergency Medical Dispatcher

References

Personal: Rodney S. Mitchell, Police Officer, Champain IL. Police Dept. Phone 217-***-**** E-mail: **********@*****.***

Business: Many available upon request, including military DD214.

Volunteer Work

Veterans of Foreign Wars color guard member in Princeton Indiana Gibson County Habitat for Humanity.

Qualifications

EMD Certified (Emergency Medical Dispatch)

Fork Truck Operator / Trainer

Ten hour OSHA Certification

Red Cross: CPR, First Aid and AED trained

PLS Certified (knowledge of plastic)

Developed and Implemented “Awareness Safety Program”

Harassment and Emergency Response Trainer

DMETRAIN Certification including mandatory requirements such as HIPAA training. Helped obtain and maintain the necessary requirements of JCAHO, CHAP, AND ACHC. Needed for achieving Co. DME accreditation.

Military 1987 – 1994 Soldier / Driver 1544th Trans. Co. IANG, Paris, IL

Specialist in Sergeant slot with PLDC. Drove, maintained and operated army vehicles, primarily the M923A2 6X6 on / off road ten ton delivery truck. Member of 1st Calvary Division in Desert Shield / Storm, worked the “Flood of 91’ “, Honduras and other operations. Several honors, achievements and decorations with an Honorable discharged.

1/2004 – 10/2006 I also worked as part of the management team at NPC International in Princeton, Indiana. Responsible for customer service, inventory maintenance, and delivering product. I supervised employees and implemented new objectives. I maintained over thirty hours a week without affecting my job performance with other employer.

Please feel free to contact me at the 727-***-**** if you have any questions or need more information. Thanks for taking the time to consider my abilities and qualities.

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