Customer Service Specialist with Adaptability and Reliability
Resume:
Barbara Jones
Customer service representative
Jacksonville, FL 32225
*************@*****.***
Professional Summary
Customer service driven for exceptional customer care 215 licensed able to sell all products. Work Experience
Customer Service Representative
BNY Mellon-Jacksonville, FL
March 2021 to Present
• Experienced customer service associate with a demonstrated work history of establishing new relationships with clients and cultivating current relationships.
• I am passionate about connecting with prospective clients to products and services that will benefit them while working to exceed business goals.
• I am committed to retaining clients for the long term by resolving issues in a timely manner while providing an exceptional customer experience.
Room services manager
Marriott at Sawgrass resort-Ponte Vedra, FL
September 1991 to March 1999
• Provided exceptional customer service for over 100 events resulting successful events for 200+ guests and retention of client base.
• Coordinated set up and breakdown of room service stations, fulfilled food pre-orders in order to provide exceptional guest experience.
• Arranged VIP hospitality suites for guests to provide all needs for private events. Education
Business (Associate)
Florida Community College-Jacksonville, FL
May 2007 to September 2011
Skills
• Medical Billing
• Customer Support
• Marketing
• Organizational skills
• Call Center
• Phone etiquette
• Medical Records
• Receptionist
• Medical Scheduling
• Insurance Verification
• Medical Terminology
• Medical Office Experience
• Account management
• English
• Insurance sales
• Microsoft Outlook
• Customer service
• Sales
• HIPAA
• Customer Care
• Time management
• Interviewing
• Billing
Certifications and Licenses
Licensed Insurance Agent
September 2009 to Present
Life health and variable annuities
Driver's License
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