Dedicated Remote Medical Secretary with 20+ Years Experience
Resume:
Largo, FL
*******@*******.***
LAURA MARCOUX
MEDICAL SECRETARY
PR0FESS10NAL SUMMARY
Medical Secretary with over two decades of experience in consulting, multi-tasking, and remediation assessment. Highly organized and proficient in medical terminology, providing exceptional customer service and meticulous documentation. Demonstrates initiative-taking caregiving and caretaking skills, ensuring efficient and effective support in a medical setting.
EDUCATION
2024- PRESENT
Certification, Certified Medical Administrative Assistant, Certified Medical Coder, North Shore Community College Currently attending school and maintaining a 99.4% average. Transcripts can be provided upon request. At the completion of my studies, I will have my CMAA (Certified Medical Administrative Assistant) certification from NHA as well as my CPC (Certified Professional Coder) certification from AAPC. I have also completed a medical terminology class with 99.4% average. 1999-2000
Certification, Technology, New Horizons Computer Learning Center S K I L LS
• Epic Together Care
• TherapEbridge
• Meditech EMR
• Caregiving
• Customer Service
• Highly Organized
• MS Office
• Receptionist
• Typing
• Communication Skills
• Data Entry
• Medical Terminology
• Multi-Tasking
• Telephone Skills
EMPLOYMENT HISTORY
Patient Services Specialist – Select Physical Therapy – Clearwater FL. FEB 2025 – Present
• Greets patients, providing information about their visits, and assisting with checkout.
• Manages and schedules patient appointments both in person and over the phone.
• Processes all referrals from physicians, work comp, or other third parties.
• Collects co-pays and obtains insurance verifications and authorizations.
• Liaising with insurance companies, attorney offices, and other external parties.
• Maintaining a smooth and efficient front office environment.
• Providing administrative support to clinical staff wherever needed.
• Processes and codes all misc. charges to customer (retail sales, dry needling, etc.) Unit Secretary – Emergency Department, Trinity Health of New England – Mercy Medical Center SEP 2024 – DEC 2024
• Meets/greets patients/family/visitors, assists with comfort needs, alerting staff to any acute health situations within the ER waiting room.
• Pages or places calls for providers, books transportation for patients, obtain provider specialist consultations and call backs.
• Assists with patient satisfaction coordination, orders meals, calls housekeeping, and notifies management if concerns are heard.
• Assembles medical charts and maintains confidentiality of the patient record.
• Answers busy ED phones and relays messages, assists family members to communicate with care team.
• Assists other team members as needed.
L2 IT Systems Engineer, DCG Technical Solutions, LLC SEP 2022 - DEC 2023
• Assisted small to medium sized business with incidents related to their technology infrastructure. Provided daily customer service and support. Documented incidents and steps to resolution.
• Engineered robust IT solutions for diverse businesses, troubleshooting complex infrastructure issues and enhancing system reliability.
• Streamlined incident resolution processes, reducing average response time, and improving client satisfaction rates.
• Partnered with cross-functional teams to implement innovative tech solutions. addressing unique challenges across various industries Remote Support Engineer, L2, Integrated IT, LLC
OCT 2O21 - SEP 2O22
• Resolved diverse technical issues, ensuring minimal downtime and optimal system performance.
• Collaborated with fifteen remote engineers, achieving timely ticket resolution and professional support.
• Educated end-users on technology use, enhancing knowledge and system adoption for better performance.
• Conducted initiative-taking system analysis, recommending, and implementing solutions to meet business needs. Infrastructure Analyst, TEK Systems, Inc.
JAN 2020 - DEC 2020
• Contract position with Raytheon Technologies, Inc. formerly known as UTC. Working with the Email Fraud Defense team cleaning up Domains and the DNS Environment.
• Partnered with internal and external stakeholders to optimize email security protocols. Facilitated clear communication with business unit leaders on remediation strategies.
• Pioneered improvements in domain management and DNS environment, contributing to the development of corporate-level email security policies and best practices.
• Meticulously analyzed thousands of domains, identifying and resolving critical DNS issues. Ensured precise implementation of email authentication measures across diverse platforms.
Technologist, Netwerks Strategic Services, LLC
APR 2019 - JAN 2020
• Worked part time while attending training assisting a small consulting firm.
• Designed and implemented virtual Microsoft lab with separate Active Directory domain, enhancing testing capabilities and
• Executed and documented domain renaming process, improving system efficiency, and facilitating seamless client transitions.
• Provided crucial support on ongoing tickets and projects, contributing to successful implementations and enhanced client satisfaction. Citrix Support Analyst, United Healthcare - Optum Technologies APR 2013 — SEP 2018
• Managed Citrix environments for 20,000 users, optimizing performance and resolving complex issues across multiple versions and platforms.
• Streamlined application deployment using PowerShell and HP Service Automation, enhancing efficiency in a large-scale Citrix infrastructure.
• Implemented rigorous change management protocols and created comprehensive documentation for critical procedures and configurations.
• Developed solutions for end-to-end issues, from client to server, improving system reliability and user experience across diverse applications.
ADDITIONAL INFORMATI0N
CERTIFICATION AND LICENSES
• Certified Medical Administrative Assistant – NHA
• BLS – PALS – 2024
• Certified Nurses Aid - 1995
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