Exceptional Customer Service Specialist
Resume:
Jon Miller
Looking for a fun environment to learn and a company to grow from within
Harrisonburg va
**********************@***********.***
Professional Summary
Dedicated to a company that is dedicated in me I thrive well in a fast pace environment I'm highly organized and extremely customer focused I am the person your customers love to see when they walk in I treat all guest as if they were in my own home. I pay attention to detail and whenever I can I always aim for above and beyond this creates that gossip about your business and keeps them coming back again and again!
Authorized to work in the US for any employer
Work Experience
Assistant Manager – Dollar General Franchise-Harrisonburg, VA December 2024 to Present
Delivered excellent customer service by resolving issues, answering questions, and ensuring a positive shopping experience
Assisted with daily store operations including opening, closing, and maintaining store standards
Supervised, trained, and motivated sales associates to meet performance goals
Managed inventory levels, restocked merchandise, and ensured accurate product rotation
Oversaw cash handling procedures, including register operations, deposits, and financial accuracy
Created and managed staff schedules to ensure proper store coverage
Implemented merchandising plans and supported promotional initiatives
Maintained compliance with company policies and health and safety regulations
Sales Floor Manager 711 Franchise-Harrisonburg, VA August 2022 to Present
Maintained shift responsibilities upon entering the building made sure cleanliness of inside and out of store constantly checking quality of all hot and cold foods.always intera cringe with customers .keeping track of inventory on a daily basis checking in any and all vendors that came to the building Covering shifts when the team was short staffed daily shift close out reports maintained acceptable levels of cash in each drawer also training of new hires in the policeys of the 7-11 brand while maintaining the expectations of the franchise owners. Did follow and direct calls to store support for maintenance and or equipment issues to ensure our customers had quality products at all times. Overseen employee special task that were assigned by management
Assistant Manager
Gap Inc.-Leesburg, VA
April 2015 to September 2017
•Promoted to Assistant Sales Manager
•Supervised associates
•Managed store operations
•Managed opening and closing store
•Managed nightly cash, register, financial and sales totals
•Acted as customer service representative
•Handled and submitted incoming sales calls
•Managed daily reports of transactions
•Rearranged and detailed store merchandise according to company standards
•Recruited and interviewed potential candidates
•Handled all associate scheduling
•Enforced company policies and procedures
Assistant Manager
Wendy's-Winchester, VA
February 2013 to September 2015
•Promoted to Assistant Restaurant Manager
•Managed opening and closing restaurant
•Supervised staff members
•Managed restaurant operations
•Managed nightly sales, register and cash totals
•Acted as customer service representative
•Handled and submitted incoming sales calls
•Managed daily reports of transactions
•Rearranged and detailed restaurant merchandise according to company standards
•Recruited and interviewed potential candidates
•Handled all team member scheduling
•Enforced company policies and procedures
Shift Manager
Starbucks-Winchester, VA November 2010 to August 2013
Certified Barista with excelled multi tasking ability’s and order accuracy.
Maintaining store employees and customers while focusing on quality of product,speed of service and safety and security of staff and guests .
Overseeing shift check list were complete and final walkthrough of premises before all staff could exit.
Handling customer complaints and compliments using compassionate care and communication while dealing with certain situations.
Deposits, cash handling, maintaining inventory levels, initiating coffee seminars to educate customers and staff
Training and retention
Assisting store manager in any other areas that required strong supervision or attention to detail
Main focus was to ensure the utmost quality products were being made available for the customers at all times especially the critical times.
Looking for opportunities to recognize staff for their services to our guests and to our store, as well as always looking for that opportunity to go above and beyond to create the most amazing experience while they were our guest and in our store weather it be inside settings or the drive thru window,
Poaching our staff daily to have the ability to set the team mood and accomplishments for the day allowing the team to not just feel like an employee but as a business owner and a customer.
Education
General educational development
Skills
•Assistant Manager Experience
•Cash Handling
•Supervising Experience
•Inventory Control
•Merchandising
•POS
•Management
•Sales
•Retail Management
•Loss Prevention
•Recruiting
•Retail Sales
•Cooking
•Payroll
•Restaurant Management
•Customer Service
•Shift Management
•Kitchen Experience
•Food Safety
•Food Preparation
•Planograms
•Profit & Loss
•Employee Orientation
•Leadership
•Communication skills
•Organizational skills
•Restaurant experience
•Labor Cost Analysis
•Microsoft Word
•Purchasing
•Cleaning Experience
•Upselling
•Kitchen Management Experience
•Store Management Experience
•Forecasting
•Coffee experience
•Profit & loss
•Customer service
•Coffee shop
•Food handling
•Management
•Restaurant experience
•Team development
•Barista experience
•Interviewing
•Sales
•Purchasing
•Training & development
•Upselling
•Store management
•POS
•Leadership
•Recruiting
•Merchandising
•Planograms
•Shift management
•Guest services
•Retail sales
•Payroll
•Cash handling
•Supervising experience
•Organizational skills
•Communication skills
•Guest relations
•Cash register
•Sales management
•Food service
•Basic math
•Cooking
•Kitchen management
•Analysis skills
•Mechanical knowledge
•Microsoft Office
•Computer skills
Certifications and Licenses
Food Handler Certification Certified Barista
Present
1.Safely serve quality food and drinks
2.Knowledge of Food and drink pathogens
3.How to be creative as the focus of the operation
4.Learning the ability to not only make a drink and serve it but to be able to engage the guests while they wait . Educate them on the bean cultivation and roasting processes, answer correctly and question they may have about coffee in itself
Driver's License
May 2022 to May 2027
ServSafe
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