Remote Customer Success & Care Coordination Specialist

SIAANI WIGGINS

Dresher, PA • 610-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Remote-ready Customer Success & Care Coordination Professional with 12+ years of experience coordinating schedules, communication, and onboarding for clients and internal teams. Skilled in building relationships, managing high-volume caseloads, and ensuring seamless service delivery in fast-paced environments. Strong in CRM systems, process optimization, and cross-functional collaboration.

PROFESSIONAL EXPERIENCE

Care Management Coordinator (Remote-Friendly)

Axion Healthcare — Horsham, PA (2018 – Present)

• Coordinate client onboarding, scheduling, communication, and service setup.

• Primary contact for patients, families, vendors, and care teams.

• Reduced onboarding escalations by ~15%.

• Support 100+ clients annually through service coordination. Customer Service Administrator

Municipal Building — Philadelphia, PA (2013 – 2017)

• Delivered high-quality customer service and onboarding for 30–40 accounts monthly.

• Improved communication workflow and mentored staff.

• Supported billing processes and documentation accuracy. EDUCATION

Parkway Center City — Philadelphia, PA

High School Diploma, 2012

CORE SKILLS

Remote communication, client onboarding, customer success, CRM tools, scheduling, workflow optimization, conflict resolution, cross-functional collaboration, vendor relations, reporting, documentation, administrative support.

ACHIEVEMENTS

• Improved client satisfaction by 10–15%.

• Managed 100+ client portfolio annually.

• Reduced service escalations by 15%.

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