IT & SAP Consultant - AI, MDM & PLM Leader

Rushikesh Maid

****************@*****.*** 797-***-**** in/rushikesh-maid-570925281

SUMMARY

Dynamic and result-driven IT & SAP Consultant with proven experience in SAP Master Data Management (MDM), ABAP Development, and BASIS Support, alongside leading digital transformation projects involving AI, cloud platforms,, and enterprise integrations. Currently spearheading multiple strategic IT initiatives at Baskin Robbins India, including AI chatbot deployment, demand forecasting models, centralized data platform implementation, and global PLM rollout. Adept at both functional and technical roles, with additional expertise in UI/UX design and process optimization.

EXPERIENCE

IT Consultant Engineer

Graviss Food Pvt Ltd (Baskin Robbins India ) November 2024 - Present, Pune,Maharashtra

• AI & Retail Tech Transformation at Baskin Robbins AI Innovation Leadership: Spearheading AI initiatives to enhance customer experience, improve demand forecasting, and modernize retail operations—driving digital transformation at Baskin Robbins India.

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Strategic Tech Partnerships: Collaborating with external technology partners to develop scalable, AI-driven, and data-centric solutions aligned with business growth and operational needs.

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AI Chatbot Development: Leading the design and deployment of an AI-powered chatbot across WhatsApp and web platforms, enabling real-time customer engagement and personalized flavor recommendations.

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POS System Modernization: Heading the evaluation and implementation of a modern POS solution, improving operational efficiency, enabling loyalty program integration, and streamlining retail workflows.

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Cross-Functional Leadership: Driving collaboration across IT, sales, supply chain, and R&D teams to ensure successful implementation, adoption, and alignment with digital transformation goals.

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• PLM Implementation (India & UAE):

Led the end-to-end implementation of Centric PLM for the India R&D division, owning IT setup, functional alignment, and master data streamlining across recipes, packaging, raw materials, and product specs.

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Owned MDM configuration and data structuring, including material attributes, formulations, and documentation templates tailored for India

/UAE operations.

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Oversaw admin-level configuration, including user role setup, access control, and training for key business users to independently manage PLM responsibilities.

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• Led User Acceptance Testing (UAT), system validation, and integration coordination with SAP to ensure clean data flow and lifecycle tracking.

• Developed SOPs and workflow documentation to support ongoing training and long-term governance Associate Consultant SAP MDM Analyst ABAP Developer BASIS Support Engineer InfoSaps Solutions Pvt Ltd February 2024 - November 2024, Pune,Maharashtra

• SAP Master Data Management (MDM)

• Managed end-to-end master data processes across GL accounts, Customer Master, Vendor Master, Material Master, and Tax Configuration

• Maintained and validated Cost Centers, Profit Centers,

• Participated in UAT (User Acceptance Testing) for master data and functional processes, validating test cases and identifying data-related gaps.

• Developed internal SOPs, process documentation, and user manuals to support cross-functional teams and enforce SAP data standards

• SAP STO (Stock Transfer Order) Process:

• Hands-on experience in Stock Transfer Order (STO) Process and testing for inter-plant

• Involved in end-to-end STO cycle: stock movement, delivery creation, goods issue (GI), and goods receipt (GR). Involved in Purchase Department activities, including creation of Purchase Orders (PO) and execution of Goods Receipt (MIGO) as part of the Procure-to-Pay (P2P) cycle.

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Involved in User Acceptance Testing (UAT) to validate SAP business processes and ensure system functionality aligns with operational requirements and user expectations.

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• SAP BASIS Support

• Handled user creation, role assignment, and resolved authorization issues aligned with system security standards.

• Managed TR (Transport Request) movement, supporting seamless deployment of developments and configuration changes.

• Performed system housekeeping tasks such as log deletion and spool cleanup, improving system performance.

• Provided L1/L2 support for BASIS-related incidents, ensuring system stability and assisting in coordination with infrastructure teams.

• SAP ABAP Development

• Developed custom Z-reports, smart forms, and data tables as per business and functional specifications.

• Carried out debugging, enhancements, and collaborated with functional consultants to deliver business-specific solutions.

• Played an active role in UAT cycles, writing and executing test cases for ABAP objects and documenting outcomes for deployment readiness.

• Delivered prompt technical support for ABAP-related issues, contributing to minimal downtime and faster resolution. UI / UX Developer

Webtrix Solution Pvt Ltd October 2021 - August 2022, Pune, Maharashtra

• Designed and developed intuitive user interfaces for web and mobile applications with a strong focus on usability and responsiveness.

• Applied design thinking methodologies to create user-centered designs, conducting user research, wireframing, prototyping, and usability testing.

• Built interactive prototypes using tools like Figma, Adobe XD, and InVision, ensuring seamless user journeys and engaging user experiences.

• Collaborated with front-end developers and product teams to translate design mockups into functional interfaces using HTML, CSS, and JavaScript.

• Gained practical experience in visual design principles, accessibility standards, and mobile-first design practices.

• Contributed to UI consistency and component libraries, enhancing scalability and design efficiency across projects. EDUCATION

Bachelor of Technology

Sanjay Ghodawat University • Kolhapur,Maharashtra • 2022 • 7.2 SKILLS

Project Management, HTML5, CSS3, Javascript, Data Integration & Automation, Functional Data Configuration, SAP Master Data Management

(MDM), SAP Basis, SAP ERP, SAP ABAP, MySQL

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