Operations/General/Inventory Manager, Data Entry, Customer Service

Jillian Lindquist

**** *. **** **., *** Lawn, IL 60453 708-***-**** ********@*****.***

Objective

Highly motivated professional with 20 years of management experience in restaurant and e-commerce operations, specializing in supply chain management, inventory control, team leadership, and customer service. Education

BACHELORS OF SCIENCE LEWIS UNIVERSITY – ROMEOVILLE, IL 2006

· Major: Finance

Experience

OPERATIONS MANAGER THE WHOLESALE OUTLET – BEDFORD PARK, IL JAN 2022–OCT 2025

· Responsible for properly creating, purchasing and printing shipping labels for all orders received through 5 different ecommerce marketplaces.

· Managed end-to-end product lifecycle, including listing creation, inventory management, and order fulfillment across Shopify, Amazon Seller Central, Walmart Seller Center, Ebay Seller Hub, and Shein Seller Hub,

· Oversaw daily order fulfillment, including picking, packing, and shipping.

· Analyze data to identify trends, solve problems, and support business decisions.

· Assisted in purchasing and pricing products using sales data, current inventory and par levels.

· Led a high-volume fulfillment team of 10 staff members, ensuring the efficient processing and shipping of up to 10,000 monthly orders and achieving a 98% on-time shipment rate.

· Streamlinedthe integration of an advanced multi-channele-commerce platform and inventory control system, Sumtracker, reducing stock discrepancies by 20%.

· Implemented the use of GroovePacker, a pick-pack software reducing fulfillment errors, returns and re-ship costs by 97%.

· Maintained accurate inventory levels and conduct regular stock checks.

· Handled returns and reverse logistics efficiently.

· Ensured compliance with all safety, handling, and shipping laws and standards. GENERAL MANAGER FRANCESCA’S – PALOS PARK/NAPERVILLE, IL NOV 2018–DEC 2022

· Directed the daily operations of a 45+ team member staff in locations generating 3 million dollars or more in annual revenue; with a focus on building sales, ensuring product quality and service standards, as well as inventory analysis and management.

· Responsible for budget control, payroll, profit and loss, and general accounting.

· Achieved and maintained proper staffing levels. Interviewed and hired qualified candidates. Provided proper training for employees through a companywide program and ensured compliance with company standards.

· Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, as well as all COVID related parameters and regulations.

· Conducted weekly in-house management meetings to provide updates from the home office, review upcoming events and menu changes, communicate sales goals and individual responsibilities, and to offer and receive feedback from the management team.

· Trained new hire management for the Francesca’s Brand through an eight-week training program. Provided updates and feedback to the Training Director and Director of Operations of the Restaurant Group.

· Developed and trained Supervisors and Assistant General Managers in new areas of responsibility to assist them in obtaining a General Manager role within the Restaurant Group. BAR MANAGER MILLER’S ALE HOUSE – ESTERO, FL APR 2016–SEP 2018

· Supervised daily operations of a 100+ team member staff in a location that generated 7 million dollars in annual revenue.

· Managed daily shifts to meet or beat projected sales and labor goals while ensuring the highest level of execution from all staff members.

· Conducted weekly inventory counts of all beer, wine and spirits. Reported variances to the General Manager.

· Devised and implemented action plans to decrease variances when needed; reported action plans, and results thereof, to General and Regional Managers.

· Placed weekly orders for beer, wine, and spirits products through various vendors; reconciled and paid invoices.

· Created and managed bar staff schedule to meet budgeted labor allowances on a weekly basis.

· Performed “Head Coach” duties that included conducting orientation for new team members, creating training schedules, ensuring training booklets were completed properly and all team members involved in training were clocked in under the proper job codes for payroll purposes. Was audited by Field Training Manager bi-annually.

· Complied, organized and sent “weekly packet” that included all prior weeks’ paperwork and data required to corporate offices every Monday.

GENERAL MANAGER TC PUB – OAK LAWN, IL JULY 2012 –APR 2016

· Supervised daily operations for a staff of 42 bartenders, cooks, delivery drivers, bar-backs, and cleaning crew for three locations.

· Arranged bookings for the company's catering, private party room, limousine, and food truck services.

· Created and managed schedules for all positions & services offered at all three locations.

· Implemented the use of schedulefly.com, an online scheduling and universal messaging system for all employees and services.

· Balanced previous days sales and cash drops for all three locations.

· Calculated current inventory and placed orders for beer, liquor, food, cleaning, and all other miscellaneous supplies needed at all three locations.

· Reported monthly purchase, sales, and payroll numbers directly to accountant for all three locations.

· Collected payroll data, calculated payroll taxes, and wrote payroll checks for each employee at each location.

· Reconciled operating, lottery, and video gaming bank accounts for all three locations.

· Paid monthly rent, service, and utility bills for each location.

· Created and implemented daily opening, closing and weekly side work tasks for all positions at all three locations.

· Determined cost and pricing of all food and beverage items sold at all three locations. Page2

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