Five-Year Customer Service Professional with Leadership Experience

OLUWATOYIN ABAYOMI

Houston, TX 346-***-****) *************@*****.***

Summary of Qualifications

Customer service representative with over five years’ experience in telephone and face-to-face customer service. Problem-solver with diverse experience in team leadership, including a great record of resolving customer service. Dynamic customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at your company, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

Professional experience

CWarehouse Associate

Amazon

Houston Tx. 02/24=07/25

. Receive and prepare inventory for delivery

. Use technology like smartphones and handheld devices to sort, scan, and prepare orders

. Build, wrap, sort, and transport pallets and packages

Customer Service Representatives

Progressive Insurance

Remote- Houston Tx. 06/22 – 11/2024

support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products

Collaborate with management teams to stay updated on new products, services and policies

Record customer information within our customer database

Engage with clients in a friendly and professional manner when actively listening listening to their concerns

Offer support and solutions to customer in accordance with the company customer service policies.

Other duties as requested.

Customer Service Representative

Amazon

Houston, TX 01/2021 – 02/2022

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of order.

Manage and oversee all aspects of billing activities, including credits, invoicing, canceling/billing using ConnectWise PSA.

Assisting customers with internet troubleshooting issues.

Listen attentively to caller needs to ensure a positive customer experience.

Recommended solutions within customer budgets and proactively followed up with all leads.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Prepare product or service reports by collecting and analyzing customer information.

Contribute to team effort by accomplishing related results as needed.

Received a positive feedback rating of 96% based on customer satisfaction surveys.

Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.

Receptionist

Advocate Health Advisors

Houston, TX 04/2017 – 09/2019

Open and maintain customer accounts by recording account information.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintain financial accounts by processing customer adjustments.

Answer and direct phone calls in a polite and friendly manner

Welcome visitors in a warm and friendly manner and answer any questions visitors have.

Maintain reception area and all common areas in a clean and tidy manner at all times.

Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer.

Keep detailed and accurate records of visitor requests and of calls received.

Receive deliveries; sort and distribute incoming mail.

Take inventory of supplies and restock as needed.

Maintain the general office filing system.

Academic Background

POLYTECHNIC IBADAN OYO STATE, Nigeria 2005

Higher National Diploma

Business Adminstration

Process Server Certification 2025

Technical Proficiencies

Software Zendesk

Multitasking

Problem resolving

Complaint resolution

Excellent communication skills with a focus on customer service

Experience with Microsoft office – Word & Excel

ConnectWise

Quickbook

SAP

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