Technical Writer with 15+ Years of Experience
Resume:
Jaydeep Bapat
I come with an experience of 15 years in the field of Technical Writing, Learning Management System and 15 years in Advertising and Printing domain. I would like to acquire a position of a Technical Writer to develop meaningful and informative content for the end users. Summary
• Experience in creating and maintaining documentation of IT companies and production units
• Experience in creating and maintaining documentation of manufacturing industry
• Experience in interacting with stakeholders and SMEs for gathering information
• Experience in creating eLearning, ILT and WBT trainings
• Experience in language review of eLearning courses
• Experience in functionality testing of Learning Management Systems (LMS)
• Good team player with strong communication skills
• Strong problem-solving skills
• Ability to multi-task while maintaining vigilant attention to details
• Ability to be flexible, resilient, and adaptable to changing priorities Skill Summary
Information Development
• Create, edit, and standardize existing material
• Interact with SMEs to gather, update and validate content
• Conduct initial trainings for trainers
• Update courses as per new releases
• Creating product videos, writing/editing scripts, syncing audio tracks and developing training guidelines
Technical Writing
• Structured authoring
• IT documentation like User Guide, Installation Guide, Release Notes, PBI and Knowledge Based (KB) articles
• Writing IT processes
• Creating/updating/editing Wiki pages
• Reviewing published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding
• Testing the User Interface and validate the accuracy of the content
• Structuring the product document as per the information mapping standards of Xerox in Author-it and reuse information to simplify the localization process 2
• Selecting and editing photographs, drawings, sketches, diagrams, and charts for illustration
• Creating, editing, and reviewing online Help
Content Publishing
• Creating and publishing WBT/eLearning modules for Symantec Enablement Toolkit
• Understanding Technical Education Consultant’s eLearning requirements and publishing tickets as per the SLA
• Learning new systems introduced for publishing with little / no mentoring, which includes new versions / features developed in Learning Management System (LMS) / SABA and Adobe Experience Manager (AEM) platforms
• Reviewing / updating publishing process for enhancement. Primary focus of this exercise is to reduce publishing time
• Documenting publishing process for new users
• Using LMS, AEM, and other publishing related software as a tester
• Training and mentoring users on eLibrary, a platform introduced by Symantec for customers, partners, and internals
• Publishing simple/complex assessments using QuestionMark tool Project Management
• Waterfall
• Agile
o Scrum
o Kanban
QA
• Conducting Quality Analysis of eLearning courses created by Course Development team.
• Reviewing WBT courses for language, technical accuracy, and presentation
• Testing of voiceovers for language, accent, and accuracy
• Testing for new LMS. Involved in UAT and in go-live of LMS Customer Support
• Customer support and troubleshooting for Symantec Enablement Toolkit and eLibrary
• Single handedly maintained Symantec Enablement Toolkit mailbox for 5 years Miscellaneous
• Archiving of all training modules
• Designing storage structure for archiving server
• Creating splash pages for every published course
• Moving old archiving server to Box location using Granite Labs. Data migrated: 2.5 terabytes
• Working as peer in ALTUS migration project
3
Work Experience
1. Working as a Senior Information Developer with Veritas Technologies, Pune from January 2020 till date. Job responsibilities include creating Online Help, Installation Guides, Admin Guides, Release Notes and so on.
2. Worked as a Lead Technical Writer with TapClicks, Pune from April 18 to January 2020. Job responsibilities include creating Installation Guides, Operating Manuals, Release Notes, KB articles and WBT/eLearning modules. Managing a team of 3 junior Writer by checking and editing their work.
3. Worked as a Senior Technical Writer with TechTalks Communication Pvt. Ltd, deputed in Icertis Contract Management from August 17 to April 18. Job responsibilities include creating and editing Training Videos, Product Documentation, Wiki pages, KBs and WBT/eLearning modules
4. Technical Writer Global Support at DigiCaptions India from August 2016 to May 2017Job responsibilities included creating Installation Guides, Operating Manuals, and WBT/eLearning modules
5. Symantec Software 2011 to 2016 as Content Publisher Job responsibilities included checking WBT/eLearning modules, publishing to Enablement Toolkit, eLibrary and LMS apart from other publishing responsibilities 6. Team Lease India Pvt. Ltd, deputed in Symantec 2010-2011 7. Sasken as testing engineer: Mobile operating systems 2007-2010 Job responsibilities included creating a new build, execute test cases, report a bug and submit the report
8. Wipro BPO: Bellsouth ISP process 2006-2007
As a customer support executive, was responsible to understand and troubleshoot issues related to Internet connection in the USA
9. Ran my own business Raj advertisers 1997-2006. The business was focused on designing and printing of brochures, folders, pamphlets, cartons and books 10. Color Cartons Mumbai 1995-97 Production Supervisor Job responsibilities included stock taking, punching die making, supervising punching process and daily reporting to management
Hands-on Experience with Software
• XMetal Author
• Vasont
• MS Office
• Camtasia
• Storyline
• Captivate
• Adobe RoboHelp
• Learning Management System (LMS) SumTotal/ SABA
4
• Question Mark
• Adobe Presenter
• Adobe Connect
• Acrobat Pro XI
• Storyline
• Madcap Flare
• Team Site by HP
• CorelDraw
• Photoshop
• PageMaker
Education
• Bachelor in Business Management from National Institute of Business Management and Technology in 2021.
• Diploma in Technical Writing from TechnoWrites in 2009.
• Diploma in Software Testing from ATS InfoTech in 2007.
• Diploma in Printing Technology and Graphic Communications from Board of Technical Exams in 1995
Personal Information
• Name: Jaydeep Madhav Bapat
• Date of birth: 14thDecember 1974
• Marital Status: Married
• Email ID: *********@*****.***
• Contact Number: 989*******
Contact this candidate