Administrative Support Specialist with Medical Office Experience

YESSICA MENDOZA

929-***-**** ****.*********@*****.***

***-** ******* ****** *******, NY 11433

SUMMARY

Focused on providing professional service and support to every work place setting. Diligent about exercising my experience and knowledge to help an organization in their growth through commitment and proficiency, therefore enhancing my knowledge and growing in any

organization.

SKILLS

Product and service knowledge

Fluent in Spanish

Custom relations

Clerical work

Strategic Planning

First Aid/CPR

Time Management

Organization

basic Microsoft Office

EXPERIENCE

Van Siclen Chiropractic p.c.

240-19 Jamaica avenue Bellerose NY 11426

Scan/Organize Medical records including MRI results and other patient documentation

Create invoices for medical records and documentation required for payment processing

Manage emails and certified mailing for records to law firms and courts

Answer phone calls and provide customer service support to patients and staff

Coordinate patient pickups and drop off schedules for physical therapy and chiropractic treatment sessions

Assist physical therapists preparing patient charts and assisting with treatments

File and save patient records, including MRI results, in medical record system

Manage the opening and identification of incoming mail for relevant documentation

Scan and document proof of mail for insurance policy purposes

Process and scan bills sent to insurance companies for payment, underpayments, and re-evaluations for attribution of bills

Create and maintain patient profiles, including credentials, insurance policies, ID’s, and police reports in master system

Prepare daily patient schedule lists for specialists and notify patients of upcoming due visit via text

Monitor patient attendance and ensure they adhered to scheduled physical therapy treatments

Track patients visit and maintain attendance record on excel schedule spreadsheet

Managed the distribution of prescribed medications and obtaining patient’s signature on release forms

Assist specialists by providing patient demographics/charts for initial visits and testing

Manage shredding sensitive paperwork for confidentiality and compliance

Discharge patients closing their cases and no longer require further treatment

Save and organize reports and results emailed by specialists regarding patient care

Operating to always keep a clean environment

Direct RX Pharmacy

Pharmacy Technician/Assistant Manager

10205 Jamaica Ave Richmond Hill NY 11418

September 2023- June 2024

Greeting and welcoming customers while providing exceptional customer service

Provided change and issues refund receipts maintaining a high level of customer service and transaction accuracy

Provided translation from Spanish to English for staff like pharmacists on duty providing fragile instructions on medicated prescribed

Provided English to Spanish translation for Spanish speaking patient’s

Reassuring patients pharmaceutical needs were met, by ensuring they had the correct prescription and dosage, adequate refills, submission of new prescriptions and advising patients how to take their medication

Maintained medications organized alphabetically from A-Z

Disposing of expired medication every 6 months for inspection/insurance purposes and patient’s health safety

Processed reversal for medications not used by patients or not picked up within 14 days

Maintained accurate inventory and compliance with return policies

Managed medication deliveries with strict adherence to HIPPAA policies, ensuring patient privacy and accuracy

Prepared and verified prescribed medications, with correct dosage and labeling

Created and processed medication labels for delivery, coordinating with delivery personnel for timely manner dispatch

Confirmed patients’ addresses before sending medication for successful outgoing delivery and compliance

Addressed and resolved colleagues inquires related to training on reception duties, medications handling, checking insurance eligibility, and patient concerns providing support and guidance maintaining smooth operations

Assisted in weekly discussion meetings focused on improving work ethic and enhancing cleanliness standards, contributing to a productive and organized work environment

Managed a process purchases for merchandise and medications, including comparing product price across suppliers to ensure cost effective ordering and optimal inventory management

NATALYA RODIONOVA MEDICAL CARE P.C,

Front Desk Receptionist/Office Manager,

December 2017-2023

* Delegated daily tasks to team members to optimize group productivity.

Planned and prepared workflow schedules, delegating tasks for 8-member team.

* Handled diverse needs for clients in-person, by phone or through email.

Coordinated appointment calendar and balanced schedules to promote optimal

productivity.

* Obtained and processed payments from clients for products and services.

Implemented new recordkeeping and documenting systems to improve organization and

traceability.

* Handled payment processing and provided customers with receipts and proper bills and

change.

* Welcomed patrons to front desk and engaged in friendly conversations while conducting

check-in process.

HIGH VOLT ELECTRIC CORP,

Office Administrator,

August 2015-September 2017

East Elmhurst, NY

* Maintained company accounting records by entering accounts payable, accounts

* receivable, invoices and expense reimbursements.

* Reviewed documents and obtained additional information to complete accurate paperwork

and avoid delays.

EDUCATION AND TRAINING

GED- JOHN ADAMS HIGH SCHOOL, OZONE PARK NY

LaGuardia Community College of The City University of New Tork, Long island City, NY

ACITIVIES AND HONOR

Volunteer work for Bellerose rescue and ambulance service

CERTIFICATIONS

FEMA Certificate:

-Leadership & influence

-Emergency planning

-Decision making and problem solving

-Effective communication

Contact this candidate