Part-Time Administrative Assistant Applicant
Resume:
Brita Asiedu Amoah
*** * ****** **, ****, OHIO
***********@*****.***
“With over 8 years’ experience as customer service professional with an excellent track record of enhancing customer satisfaction and retention. Ability to use CRM tools and handle high volume customer interactions effectively.
Unique Attributes
Demonstration
Skills Set
Timely customer issue resolution, teamwork and collaboration, communication and interpersonal skills
Professional Experiences
Custom Service Manager – Stanbic Bank Ghana Ltd, February 2018 – September,2025
Improving satisfaction by 55% by resolving customer related issues
Handled 50 plus calls daily
Used CRM tools to track and resolve customer queries
Interacted with 50 plus customers daily
Achieved 98% customer issue resolution rate
Trained and mentored new support staff
Assisted 400 plus customers physically and online monthly
Head, Service Support – Stanbic Bank Ghana Ltd, May 2013 – January 2018
Led the branch to reduce operational errors by creating an understanding of each person’s role and the expectations. By this action, staff were able to perform their duties with minimal errors. This enhanced productivity in the branch by 90%
Reduced customer service complaints by 70% through proactive customer engagements
Reorganized job roles and clearly assigned duties, this action ensured that duties that were not hitherto assigned, got done and this facilitated and improved service delivery.
Float, Takoradi Branch – Stanbic Bank Ghana Ltd, April 2010 – April 2013
Responsible for relieving staff who are off duty and also offer support to colleagues in their daily duties.
Achievements
Supported the team to deliver service to customers within the approved turnaround times. I was rated “above expectations” on this role. This increased branch efficiency by 50% by filling in all these roles.
Operator, POD: Takoradi Branch – Stanbic Bank Ghana Ltd, Sept 2008-March 2010
Responsible for cheque processing and clearing, funds transfer and salary payments.
Achievements
Initiated the documentation of cheque returns. This significantly reduced customer complaints by 95% and remains a branch practice to date.
Education
Kwame Nkrumah University of Science and Technology, Kumasi
Commonwealth Executive Master of Administration,2014
University of Ghana, Legon
First Degree, Sociology and Information Studies,2009
Referees
Mr Isaac Sarkoh
Manager, Business Support
Stanbic Bank
*******@*******.***.**
Mr Richard Asare
Head, Public Sector
Stanbic Bank
******@*******.***.**
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