IT Support Specialist 10+ Years Enterprise/Military Experience

Najee D. Overton Sr.

Pflugerville, TX ***** 737-***-**** *.********@*****.***

Najee Overton Sr.

Pflugerville, TX 78660 • *.********@*****.*** • 737-***-**** PROFESSIONAL SUMMARY

Versatile IT professional with 10+ years of experience in enterprise and government environments, including a decade of military communications expertise. Proven success delivering deskside, field, and remote support for 200+ users while managing endpoints through Microsoft 365, Azure AD, Intune, and Apple Business Manager. Skilled in troubleshooting complex issues, maintaining secure systems, and ensuring high service availability in fast-paced, mission-critical settings. TECHNICAL SKILLS

Systems & Platforms: Windows 10/11 · Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) · Azure AD · Intune · Exchange · Remote Desktop · TeamViewer Hardware & Repair: PC/Laptop Assembly · HDD/RAM Replacement · Printer & MFP Maintenance (HP, Canon, Brother) · Peripheral Setup · Component Upgrades Networking & Security: Wi-Fi / Wired Network Setup · TCP/IP · DNS · DHCP · VPN Configuration · Router / Switch Basics · Network Monitoring · Group Policy · MFA Infrastructure & Tools: Active Directory · SCCM · Apple Business Manager · Dell Account Agent · Cisco Equipment · SolarWinds · FortiClient VPN

Devices & Mobility: iOS / iPadOS · Android · MDM / BYOD · Room Schedulers · Printers · A/V Systems Ticketing & Collaboration: ServiceNow · BMC Remedy · SLA Reporting · IT Glue · Slack PROFESSIONAL EXPERIENCE

Recurrent Energy – Austin, TX

IT Analyst 08/2023 – Present

Provide Tier 1 & 2 IT support for local and remote users via Service Desk Plus, ensuring 95%+ SLA compliance and a smooth hybrid environment.

Manage user provisioning and device lifecycle through Azure AD, Intune, and Apple Business Manager, including imaging, deployment, and secure offboarding. Najee D. Overton Sr.

Pflugerville, TX 78660 737-***-**** *.********@*****.***

Support Windows 10/11, Microsoft 365, and A/V hardware while maintaining accurate documentation in IT Glue.

Conduct onboarding and exit calls, troubleshoot recurring issues, and collaborate with IT leadership to implement long-term solutions.

SAIC – Fort Hood, TX

Help Desk System Administrator 10/2020 – 08/2023

Delivered Tier 1 & 2 support for 100+ end users in a secure DoD environment, handling imaging, deployments, and AD administration.

Managed VTC systems and networked hardware, configured mobile devices via MDM, and ensured compliance with security standards.

Installed and maintained CAT5 cabling, printers, and workstations while resolving infrastructure issues with cross-functional IT teams.

Supported executive-level communications and coordinated with network and cybersecurity teams to maintain system reliability. Mission Solutions Group – Bagram, Afghanistan (OCONUS) Field Service Technician/contract 01/2020 – 07/2020

Installed, maintained, and de-installed satellite communication systems (DVB-RCS) for tactical Army networks, ensuring 99% uptime.

Provided 24/7 help desk and field support, performing diagnostics, antenna alignments, firmware updates, and user training.

Tested and repaired satellite equipment using multimeters, oscilloscopes, and spectrum analyzers.

Managed inventory, logged service tickets in TrackIt, and produced trip and maintenance reports per DoD standards.

Vectrus Systems Corporation – Kandahar, Afghanistan (OCONUS) Fiber Optic Nodes Technician/contract 10/2018 – 01/2020

Installed, terminated, and spliced fiber, copper, and coax cabling across military facilities; operated OTDR and toning tools to certify signal quality.

Diagnosed and repaired circuit-level faults, maintaining telecommunications reliability for mission-critical networks.

Installed cable trays, conduit, ladder racks, and distribution frames to support structured cabling infrastructure.

Coordinated with engineering and site leads to implement upgrades and ensure compliance with DoD and safety standards.

Najee D. Overton Sr.

Pflugerville, TX 78660 737-***-**** *.********@*****.*** U.S. Army – Various Locations (Fort Hood, TX & Vilseck, Germany) Information Technology Specialist / Senior Team Lead 10/2008 – 10/2018

Delivered Tier 1 IT support across secure NIPRNET and SIPRNET networks, prioritizing command staff needs, resolving connectivity issues, and escalating critical outages as required.

Installed, imaged, and maintained laptops, desktops, printers, and mobile devices in both garrison and tactical environments, ensuring minimal disruption to operations.

Mentored junior technicians and coordinated with cross-functional support teams to troubleshoot Microsoft Windows, Outlook, Office Suite, and NCES tools, maintaining system readiness and operational continuity.

EDUCATION & CERTIFICATIONS

Jeffersonville High School – Jeffersonville, IN 2006 Additional professional certifications in progress (CompTIA Security+ / Microsoft MD-102)

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