Business analyst/Project Manager

ROZELLA PARKER, MSc.

Atlanta, GA 510-***-**** *************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Analytical and detail-driven Business Analyst, Project Manager, and Quality Assurance professional with 10+ years of experience supporting compliance, testing, regulatory documentation, risk mitigation, and end-to-end project execution across financial services and technology operations. Highly skilled in translating business and product requirements into technical specifications, developing QA documentation, validating data accuracy, performing compliance audits, and supporting cross-functional teams through complex product lifecycles.

CORE COMPETENCIES

Hardware & Software Quality Assurance • QA Test Case Creation • Test Plan Development • Issue Tracking & Resolution • Agile/Scrum Execution • Data Validation & Reporting • Risk Assessment & Mitigation • Product Lifecycle Support • Workflow Optimization • Project Management EDUCATION

Master of Science, Organizational Psychology

University of Phoenix – Dallas, TX

Bachelor of Science, Criminal Justice

University of Phoenix – Seattle, WA

TECHNICAL SKILLS

Microsoft Office Suite • Google Workspace • SQL • Tableau • Lucidchart • Confluence • Jira • Azure DevOps • QuickSight • Visio • Agile/Scrum Platforms PROFESSIONAL EXPERIENCE

Elementary Teacher (2nd & 3rd Grade), Arete Preparatory School – Atlanta, GA 08/2024 – Present

● Develop structured lesson plans and assessments across general studies, applying analytical, data-driven techniques to track student performance, measure learning outcomes, and adjust instruction for improved results.

● Implement classroom management processes and workflow systems to enhance efficiency, organization, and consistent delivery of educational content.

● Communicate progress metrics, performance data, and development milestones to parents and administrators to maintain alignment with academic standards and goals.

● Utilize educational software and progress-tracking tools to support documentation, reporting, and continuous improvement of instructional practices. Seeking to return back to the IT realm.

Business Analyst/Project Manager, Aperia – Addison, TX 08/2019-08/2024

● Serve as a bridge between IT, Development, QA, PMO, and Business teams to translate business requirements into actionable technical specifications aligned with compliance expectations.

● Support QA lifecycle activities including requirements documentation, test case review, defect evaluation, regression testing inputs, and release readiness.

● Manage multiple concurrent projects from initiation through completion, ensuring timelines, deliverables, and budget requirements remain on track.

● Maintain documentation for compliance, safety, and regulatory alignment; supported AML and KYC requirements within the credit card platform to mitigate fraud and ensure adherence to controls.

● Lead recurring status meetings to monitor risk, address roadblocks, and ensure traceability of project requirements through completion.

Moved to ATL to be closer to family.

Mortgage Compliance/Auditor Consultant, Protiviti – Addison, TX 01/2018-7/2019

● Performed regulatory compliance reviews and documentation audits to ensure alignment with federal, state, and internal standards.

● Identified documentation gaps, control weaknesses, and process inefficiencies, producing audit reports and improvement recommendations for management.

● Collaborated with clients to implement corrective actions, standardize workflows, and strengthen compliance frameworks and QA documentation.

● Conducted risk assessments and supported procedural updates driven by changes in regulatory requirements.

● Managed a portfolio of 45+ P&C insurance claims, ensuring regulatory alignment and accurate documentation across multiple jurisdictions.

Offered a better position at Aperia.

Business Analyst/Quality Control, Hewlett Packard – Plano, TX 02/2016–12/2017

● Analyzed business processes, documented requirements, and collaborated with Development and QA to validate software behavior against functional specifications.

● Contributed to QA test planning through test case review, defect identification, and support for regression and user acceptance testing.

● Evaluated system performance, identified operational gaps, and recommended improvements aligned with quality and reliability objectives.

● Prepared workflow diagrams, process maps, and technical documentation supporting product lifecycle activities.

Left to take position at Protiviti to build my skills in the IT field.

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