Administrative Manager with Proven Operational Leadership

Debbie Tosin Abraham

Administrative Manager

************@*****.*** +234********** Lagos State. Female linkedin.com/in/debbie-abraham

Dedicated administrative manager with a demonstrated ability to effectively collaborate across various units within an organization. Proven track record in facilitating prompt processing of customer inquiries, requests, complaints, and payment instructions. A good team player with a high sense of responsibility, strong interpersonal skills, and a dynamic approach, adept at handling work efficiently under pressure. Education

01/2022 - Present MSc. Public Health

University of Lagos State, Akoka

In-View

09/2012 - 06/2016 BSc. Biochemistry

Benson Idahosa University, Benin City

Second Class Honours (Upper Division)

09/2005 - 06/2010 Senior Secondary School Certificate Tantua International School, Elekahia, Port-Harcourt Skills Microsoft Office Suite

Qualities Leadership

Problem-Solving

Customer Service

Attention to Details

Teamwork

Good Communication

Record Management

Employment

01/2022 - Present Administrative Manager

The Access Bank UK Representative Office, Lagos State, Nigeria Facilitated the prompt processing of all customer inquiries, requests, complaints, and payment instructions across multiple units, ensuring a seamless customer experience and a 25% reduction in resolution time. Managed, supervised, and processed payrolls for operational staff, ensuring accurate and timely salary disbursement, and fostering a transparent and efficient payroll system.

Maintained a 100% adherence rate to the customer complaints procedure, guaranteeing a high level of customer satisfaction and retention.

Provided comprehensive administrative support for the smooth- running of the Representative Office, aligning customer interactions with the Bank's policy, leading to a 20% increase in positive customer feedback.

Effectively interfaced with high-net-worth clients, fostering strong relationships and trust, leading to a 30% increase in client retention and referral rates.

Managed the seamless booking of appointments and flights, ensuring efficient time management for executives and a 25% reduction in scheduling conflicts.

01/2018 - 01/2022 Administrative Assistant

West Bridge Energy & Lubricant Ltd, Lagos State, Nigeria Produced all required reports, including monthly petty cash account reports, meeting all deadlines, and ensuring accurate and transparent financial reporting.

Demonstrated expertise in cash management and efficient office stock maintenance, resulting in a 15% reduction in operational costs and streamlined office supply management.

Managed the seamless booking of appointments and flights, ensuring efficient time management for executives and a 25% reduction in scheduling conflicts.

01/2017 - 01/2018 Supervisor

Broad Express Med and Supply Equi Ltd, Lagos State, Nigeria Oversaw the procurement and distribution of medical supplies, ensuring timely delivery and a 20% reduction in supply chain lead time. Implemented an inventory management system, resulting in a 25% decrease in stock wastage and a 15% increase in cost-effectiveness. Internships

01/2015 - 06/2015 Health Safety and Environment personnel Department of Petroleum Resources

Conducted regular safety inspections and risk assessments, identifying and rectifying potential hazards, contributing to a 20% decrease in workplace incidents.

Contributed to the maintenance of accurate records and documentation for safety procedures and incidents, ensuring compliance with regulatory standards and a 15% improvement in audit ratings.

Actively participated in the creation of emergency response protocols, fostering a proactive approach to handling critical situations and reducing emergency response time by 20%.

Hobbies Meeting people

Singing

Reading

References References available upon request.

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