Customer Support Specialist with Multilingual Skills

Melissa Dawson

Customer Support Specialist

Dallas, Texas 75238

Phone: 469-***-****

Email: *************@*****.***

Skills

Communication • Customer Relationships • Empathy • Active Listening • Problem Solving • Customer Focus • Complaint Resolution • Call Flow Management • Time Management • Microsoft Office • Organization • Data Entry • Multitasking • Bilingual (English/Spanish)

Professional Summary

Customer Service Specialist with extensive experience resolving customer issues, managing high-volume calls, and delivering exceptional remote support. Skilled at building rapport, improving service satisfaction, and maintaining accuracy in fast-paced environments.

Professional Experience

Customer Service Representative — Harris & Harris, Ltd – Remote (May 2025 – Nov 2025)

• Handled high-volume inbound calls.

• Resolved account issues using compliance guidelines.

• Built rapport with customers through active listening.

• Maintained accuracy while updating customer accounts.

Customer Service Representative — Duncan Solutions, Dallas, TX (2019 – 2025)

• Resolved customer complaints promptly.

• Provided product knowledge and recommendations.

• Followed SOPs for call handling.

• Maintained accurate system updates.

Customer Service Agent — Faneuil, Plano, TX (2016 – 2019)

• Answered inbound calls and resolved concerns.

• Ensured policy and privacy compliance.

• Processed payments and documented interactions.

Medical Assistant — Broadway Eye Center, Garland, TX (2012 – 2016)

• Recorded patient vitals and documented records.

• Prepared exam rooms and assisted physicians.

Property Manager — Ray Ranch, Garland, TX (2012)

• Handled tenant relations and administrative tasks.

• Coordinated move-ins and inspections.

Medical Assistant — Dr. Opeola Mobolaji, Plano, TX (2010 – 2011)

• Assisted with patient vitals and procedures.

• Managed scheduling and insurance documentation.

Education

Medical Assistant Certificate — Kaplan, TX

Certifications

Certified Medical Assistant

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