Remote Customer Support Specialist with 10+ Years Experience

Marie Briggs

**** *** ***** *** *** * Lakeland, FL 33811

Home 863-***-**** Cell 813-***-****

*********@*****.***

Education

Bryant & Stratton Business Institute – Buffalo, NY

Business Administration – 44 Credit Hours completed – 3.98 GPA

Skills

•Reconciliation (4+years)

•Virtual Call Center Environment (8+years)

•Customer Service (10+ years)

•Detail orientation

•Math Aptitude

•Typing 48wpm and 10 key

•Data Entry (10+ years)

•Data Base Management

Professional Experience

Swipejobs / SVP Nov 2024 - Feb 2025

Data Entry Temp Assingment

Searching and resolving errors in the database

Kforce / Advantage Solutions Dec 2023- Feb 2024

Data Entry Temp Assignment

Sending current invoices to client via email portals

Data base maintenance

Welldynerx - Lakeland, FL June 2022 – Apr 2023

Customer Service Rep

·Assisting members with prescription orders and issues

·Handling customer complaints.

Responding to customer reviews

Omni Interactions Denver, CO Nov 2021 – Mar 2022

Customer Service Rep -Virtual home office

•Assisting card holders with debit card issues

•Answering questions about a company’s products or services.

•Processing orders and transactions.

•Delivering information about a company’s offerings

NexRep.com Portland, ME 04101 Oct 2019 – Nov 2021

Market Coordinator- Virtual home office

•Placement of Independent Contractors in relevant positions within the company

•Conduct research to analyze customers' behavior ( purchasing habits, trends and preferences)

•Implement successful marketing campaigns.

•Updated tracking systems for online marketing activities.

Walgreens Orlando, FL Nov 2018 – Jun 2019

Specialist 1 Virtual home office / Customer Service

•Contacting current customers to offer a new program called “Save a Trip”

•Take ownership of customer issues.

•Troubleshoot problems and drive resolutions.

•Escalate unresolved issues to relevant internal teams.

•Collect prompt and accurate customer feedback

Spherion Staffing Fort Myers, FL Mar 2018 - Jun 2018

Cash Applications Temp assignment with Universal Trailer

•Application of cash receipts and reconciliation of daily logs

•Process and reconcile account receivables and remittances.

•Create regular reports to accurately track financial information.

•Perform periodic audits of the general ledger and company financial documents.

Robert Half / Accountemps, Fort Myers, Feb 2017-Mar 2018

Billing Specialist Temp assignment with Cintas Fire Protection

•Processing invoices and payables using Astea Software.

•Send invoices and account updates to clients.

•Keep an accurate record of client accounts and outstanding balances.

•Receive, sort, and track incoming payments.

ContractWorld.com, Virtual Home Office Nov 2013 – Jun 2017

Customer Service Agent

•Taking and entering home delivery orders through an online entry system for KFC across Canada.

•Taking and entering orders through an online entry system for Pizza Hut for several US States.

Professional Personnel Management Corp., Buffalo, New York Sept 2012 – Nov 2013

Billing and Accounts Receivable Clerk

•Billing and reconciliation to payroll on a weekly basis, also sales and payroll reports.

•Cash applications and collection activities

•Customer and database management and updates

Use of Excel, Word, Foxpro and Access software.

Kenney Shelton Litptak Nowak, LLP, Buffalo, New York Dec2009 - Aug 2012

Accounts Receivable Coordinator

•Cash applications and review of receivables

•Reviewing and appealing deductions taken against invoices processed electronically.

•Interacting with a group of 40 attorneys and their staffs to determine situations and wording to be used on invoices to avoid deductions by adjuster.

•Processing appeals for deductions taken

•Back up on electronic invoicing for the firm

•Collections on past due accounts

•Month end reports utilizing Excel spreadsheets

The Travel Team, Buffalo, New York Sept2005 - Dec 2009

Accounting Clerk

ARC Report – responsible for balancing and making any corrections to the back-office software package to match the Airline Reporting Corps. Invoicing report. Involved multiple corrections each week

•Accounts payable coding and check printing and distribution

•Debit memo tracing and processing

•Monthly reports as required

•Journal and ledger entries

Edward Arnold Scrap Processors, Corfu, New York July 2000 – June2005

Accounting Clerk

•Varied A/R and A/P functions – Quick Books, Word, and Excel

•Invoicing and cash receipts

•Self-billing, pulling and scheduling of inventory accounts payable

•Weekly reports of inventory by tonnage, and A/R, A/P

•Month end processing and reports

•Commission Statement

Eastman Machine Company, Buffalo, New York 1998-2000

Credit Manager

•All credit and accounts receivable functions in a Microsoft Windows ’95 environment

•Utilization of Dunn & Bradstreet reports and references given to approve new accounts and set up credit limits

•Approval of incoming orders

•Application of cash receipts and processing credit card purchases

•Monitoring open accounts for past due invoices

•Collections on past due accounts

•Processing return authorizations and issuing and applying credits

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