Customer Service Specialist with 5+ Years Experience
Resume:
Beau Roberts
*************@*****.***
Professional Summary
Over 5 years experience in providing quality customer service. Strong computer skills and the ability to multi-task with attention to detail in a fast-paced environment. Excellent written and verbal communication and people skills, hard-working and dependable. My ultimate goal is to be part of a team where I can cultivate a successful career utilizing these talents.
Professional Experience
Verizon Wireless (June 2022 to Oct 2025)
Customer Service Representative
Resolving customer billing inquiries
General troubleshooting
Sales
Brighthouse Networks (August 2015 to June 2022)
Customer Service Representative
Resolve customer billing inquiries and receive incoming payments
Perform general troubleshooting for Internet, cable, and phone issues
Schedule installs and technician appointments
Perform sales of all services including cable, phone, and internet
Proactively resolve general customer issues
Clearwater Police Department (May 2014 to February 2015)
School crossing guard
Guided and controlled vehicular and pedestrian traffic at streets, schools, railroad crossings, and construction sites
Monitored traffic flow to locate safe gaps through which pedestrians could safely cross streets
Amerilife (May 2012 to November 2013)
Customer Service Representative
Input policy and other data into automated system with a high degree of speed and accuracy
Assisted customers and agents with questions regarding their Medicare supplement policies
Screened transactions to determine proper processing and referred transactions that required attention to underwriting department; completed transactions directly if within delegated authority
Researched and resolved issues while responding to inquiries and questions from agents and insureds
Nationwide Title Clearing (December 2010 to July 2011)
Online Researcher
Compiled and alphabetized all missing paperwork located through online searches of public records
Entered data and logged missing information in foreclosure documents
Conducted online investigations and researched missing documents for mortgages and foreclosures
Manpower Staffing/Ceridian (Temp Position - December 2009 to November 2010)
Customer Service Representative
Entered all pertinent patient information while adhering to HIPPA guidelines
Handled an average of 65-70 calls per day
Adhered to regulations including call time, script, and correct notation of subject matter after call
Answered calls pertaining to COBRA Insurance in a call center environment
International Magazine Company (January 2008 to December 2009)
Sales and Marketing Associate/Customer Service
Received inbound calls and made outbound calls
Updated data to customer accounts and performed bill collections
Proactively closed sales
Received Sales Associate of the Month and achieved top production volume by maintaining high degree of accuracy and product knowledge
Education
High School Diploma, Bloomingdale High School, Valrico, Florida
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