Customer Service & Operations Leader (Permanent Resident)

GURJEET KAUR

Surrey, BC 236-***-**** *************@*****.***

LinkedIn: www.linkedin.com/in/gkj9495

Status: Permanent Resident

Customer Service & Operations Lead

Highly motivated and detail-oriented retail operations and administrative professional with 5+ years of experience managing cross-functional processes, coordinating teams, enhancing customer satisfaction, and maintaining accurate records and information systems. Proven ability to lead day-to-day store operations, improve workflow efficiency, train staff, and ensure compliance with organizational standards. Strong customer-service orientation with excellent communication, multitasking, and problem-solving skills. Brings additional value through advanced technology proficiency, data accuracy, and process improvement expertise.

CORE COMPETENCIES

Customer Service & Engagement

Team Leadership & Training

Inventory Management & Stock Control

Cash Handling & POS Operations

Scheduling & Task Delegation

Store Opening & Closing Procedures

Conflict Resolution & Complaint Handling

Merchandising & Planogram Execution

Records & Information Management

Safety, Security & Compliance

Loss Prevention Support

Administrative Support & Documentation

Data Tracking & Reporting

PROFESSIONAL EXPERIENCE

Office Administrator

Universal Progressive Inc., Surrey, BC, Canada April 8, 2025 – September 30, 2025

Performed daily administrative operations including data entry, document preparation, filing, and updating internal records.

Responded to customer and client inquiries, ensuring prompt, professional, and accurate communication.

Managed scheduling, appointment coordination, and email correspondence to support smooth office operations.

Assisted with inventory tracking, supply ordering, and maintenance of office equipment.

Supported management with reporting, invoice processing, and preparation of operational documents.

Ensured confidentiality, compliance, and accuracy when handling client information and company records.

Improved workflow efficiency by organizing documentation systems and introducing clearer task-tracking methods.

Administrative & Technical Support

The Traffic Solution Company – Ludhiana, Punjab, India November 2018 – February 2024

Led daily operations, coordinated workflows, and supported management in meeting service and operational standards.

Provided exceptional customer support by responding to public inquiries, resolving complaints, and ensuring positive customer experiences.

Maintained accurate documentation, logs, incident reports, and store records to support compliance and smooth operations.

Assisted in scheduling, task assignment, and monitoring employee productivity to meet organizational goals.

Managed administrative tasks including data entry, dispatching service requests, and updating computer-aided systems.

Ensured inventory accuracy, tracked stock levels, and coordinated with internal teams to fulfil supply needs.

Supported on boarding and training by guiding new team members on processes, customer service expectations, and safety protocols.

Conducted routine system checks, troubleshooting, and maintenance of office equipment and computer systems.

Strengthened store and operational performance by analysing data, improving workflows, and optimizing service processes—resulting in faster resolution of service requests and improved customer satisfaction.

Engaged with diverse customers professionally and handled time-sensitive or escalated issues with tact and efficiency.

EDUCATION

Bachelor of Information Technology

IK Gujral Punjab Technical University (PTU), Kapurthala, India – February 2017

Diploma in Information Technology

Punjab State Board of Technical Education & Industrial Training, Chandigarh, India – July 2013

ADDITIONAL TRAINING & CERTIFICATIONS

WHMIS Certification

ASCEND Certification

AI Tools Training

Ethical Hacking Workshop (Grade-1, Lucideus)

Core Java

WordPress Development

Financial Certification (In Progress)

KEY PROJECTS (Relevant to Operations & Administration)

Customer-facing application development improving data accuracy and service efficiency My Tennis Club Application (Python) – Improved scheduling and user management Student Result Analysis – Data organization and report generation

Railway Reservation System – Enhanced user flow and record management

WAN Simulation Project – Systems management and operations coordination

TECHNICAL SKILLS

Microsoft Office Inventory Databases POS Systems Windows SQL Networking AI Tools Documentation Systems Data Entry Troubleshooting

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