Customer Service & Logistics Professional

Laurice Adams

Niagara Falls, NY *****

*********************@***********.***

+1-716-***-****

· Handled 200+ inbound and outbound calls.

· Greeting and welcoming desks as they approach the front desk.

· Answered questions and addressing complaints.

· Answered all incoming calls and redirect them or keep messages.

· Took up other duties as assigned (travel arrangements, schedules etc.)

· Laurice is commutable to Amherst, NY.

· Laurice can interview with 24 hours’ notice and can start Immediately following a job offer. Willing to relocate: Anywhere

Work Experience

FedEx Package Handler

FedEx Ground - Blasdell, NY

July 2021 to Present

Package handler and unload trucks

Logistics Specialist

Fedex Logistics - Buffalo, NY

July 2021 to Present

I’m got promoted from FedEx Ground to FedEx Logistics Custom’s Housekeeping Supervisor

DoubleTree by Hilton - Niagara Falls, NY

February 2021 to June 2021

Supervisor of housekeeping

Admission Attendant ( Day Shift)

MGM Resorts International

January 2019 to April 2020

· It is the primary responsibility of the Attractions Attendant to ensure guests are safely loaded/unloaded on attractions. Operate attractions in a safe manner.

· Other responsibilities include ticket sales, guest information, V.I.P. Order Picker

Amazon

2016 to 2020

· Ask for feedback on provided services and resolve clients’ complaints.

· Following delivery driving routes and time schedules Front Desk Agent ( Night Shift)

DoubleTree by Hilton - Niagara Falls, NY

July 2018 to February 2019

· Handled 200+ inbound and outbound calls.

· Greeting and welcoming desks as they approach the front desk.

· Answered questions and addressing complaints.

· Answered all incoming calls and redirect them or keep messages.

· Took up other duties as assigned (travel arrangements, schedules etc.) Education

High School Diploma

Euclid Senior High School - Euclid, OH

Skills

• MS Office (Word, Excel, PowerPoint, Outlook).

• Driving

• Forklift

• Warehouse experience

• Cleaning

• Security

• Pallet jack

• Merchandising

• Microsoft Excel

• Microsoft Windows Server

• Computer skills

• Help desk

• Technical support

• Commercial driving

• Network Support

• Operating Systems

• English

Certifications and Licenses

AED Certification

First Aid Certification

CPR Certification

Forklift Certification

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