Senior Budget/Program Analyst with 15+ Years Experience

Location:

College Park, MD

Posted:

December 11, 2025

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Resume:

Ana E. Best

Cell: 202-***-**** Email: *************@*****.***

Senior Budget/Program Analyst

Detail-oriented Senior Analyst with over 15 years’ experience managing military and organizational personnel records. Extensive knowledge and hands-on experience with travel and military pay regulations for both service and Department of Defense (DoD). Management skills, abilities and experience in financial, logistics, procurement and military operations, customer service and retail sales, and provide that experience to enhance the operations and ensure the success of any employer. Active DoD Top Secret with SCI Clearance since March 2021; my notable strengths are the following:

• Great Customer Service

• Flexibility and Adaptability

• Strong Work Ethics

• Defense Travel System

(DTS)

• Team Player

• Eager and Willing to learn new

skills

• Inter-Agency Relations

• Government Travel Charge

Card (GTCC)

• Self Motivated

• Effective Communication

• Honesty, Ambition

• Comfortable working with

any Level of Management

PROFESSIONAL EXPERIENCE

Apr 2025 – Present Business Process Specialist – Defense Travel Administrator (DTA); Core One, Headquarters, Office of the Deputy Chief of Staff, G-2 Department of the Army, Pentagon, VA Provided direct assistance to Army G-2 Leadership for travel arrangements and government travel card issues Manage the in/out-Processing services for newly assigned and departing personnel into DTS and Citi Manager. Review and approve new GTC applications for incoming personnel and process all transfers into Citi Bank Hierarchy for Army G-2. Analyzed DTS authorizations and vouchers to ensure the appropriate funding and line of accounting in DTS are being utilized for travel. Reviewed all trip authorizations and vouchers to ensure proper expenses being claimed as well as ensuring JTR guidelines being followed. Review Conduct weekly and monthly travel DTS reports to keep directorates in compliance within the JTR and FMR guidelines. Assist routing, Certifying Official, and Approving Officials with questionable issues. Monitor lines of accounting to ensure funding is available in DTS and GFEBS. JTR compliance as well as Army G-2 travel Policy guidelines. Process and Processed newly assigned and departing personnel into Citi Bank hierarchy for Army G-2. Researched Citi Bank government travel card delinquency reports for compliance and notification to travelers of pending actions. overdue balances for Government Travel Card (GTC) holders. Responsible for the administration of DTS HQDA G-2, assists the Lead Defense Travel Administrator (LDTA) with overall DTS administration for the site. Prepares, provides, and advises the Department of the Army G-2, 3 Star General, Deputy Chief of Staff, G-2 and staff of all DTS and Citibank Government Credit Card resolutions. Verify and correct lines of accounting (LOA) using the Budget Module in DTS. Verify and budget module contained sufficient funds. Review documents to verify compliance with Joint Travel Regulation (JTR), DoD Component guidance, and mission requirements.

Serves as an Agency Program Coordinator (APC). Maintained all pertinent records for cardholders’ records pertaining to GOVCC, mandatory training certificates and Statement of Understanding (SoU). Due to the sensitivity of the data contained in these files, the data is maintained in a secure area that precludes unauthorized access. Records were marked and protected in accordance with the provisions of the Privacy Act. Conduct monthly DoD Government Charge Card and Travel voucher audits reporting any findings of fraud. Initiate debt collection action to recover monies owed to the United States by travelers. Perform internal control inspections in compliance with various government regulations.

ANA E. BEST, SENIOR BUDGET ANALYST Resume, Page 2

Jan 2025 – Apr 2025 Business Audit Analyst, Calhoun International, Headquarters, Office of the Deputy Chief of Staff, G-2 Department of the Army, Pentagon, VA

Assisted in internal and external audits, identifying gaps in processes and implementing improvements for increased transparency and efficiency. Collaborated with cross-functional teams to align intelligence funding operations with broader organizational objectives, ensuring clear communication across divisions. Analyzed business processes related to financial management and resource allocation, identifying opportunities for optimization and streamlining workflows.

Policy & Program Oversight Intelligence Contingency Funds (ICF), Defense Intelligence Counterintelligence Expense (DICE), and Risk Management Internal Control (RMIC)

• Provided strategic oversight and policy guidance on ICF, DICE, and RMIC to ensure compliance with current regulations and budgetary constraints.

• Directed solutions and technical support to subordinate commands regarding the administration, supervision, control, and use of Special Intelligence Funds (SIF) in accordance with budget submissions.

• Assisted in the development of memoranda, information papers, and policy recommendations to improve program efficiency and financial oversight.

• Conducted data-driven analysis to evaluate risk, financial trends, and program effectiveness, presenting findings to senior leadership for informed decision-making.

• Coordinated with financial and resource management stakeholders to ensure audit readiness and enhance internal controls.

May 2022 – Dec 2024 Lead Defense Travel Administrator, QINETIQ US, Office of the Under Secretary of Defense

(OUSD) Pentagon, VA

Provide Tier II travel administration support for the Defense Travel System (DTS), including walking users through document processing steps and providing troubleshooting assistance for 750 travelers.

• Provide 100% audits of travel vouchers for departing senior leaders and 20% random audits of other travelers.

• Provide training for DTS users and operators, and review DTS transactions.

• Enroll new users in local databases and register profiles, in accordance with policies and procedures, and ensure all users are aware of processing procedures and requirements.

• Provide guidance regarding business rules and Joint Travel Regulations (JTR) compliance issues.

• Conducts a JTR/FMR review of all travel documents for approval.Coordinate travel requirements to include local CONUS and international destinations.

Support the changes to travel and assist in any required pre-travel clearance and approvals in a timely manner. Government Travel Charge Card Area Program Coordinator (GTCC APC), advise and assist customers in managing GTCC.

Provide monthly GTCC reports for delinquency and misuse. Provide a GTCC scrub to identify charge or payment anomalies. Liaison to finance office for budgetary and travel document flow procedures between DTS and the Defense Agencies Initiative (DAI) financial management system (e.g., interface rejects, unliquidated obligations and FY Crossover) ANA E. BEST, SENIOR BUDGET ANALYST Resume, Page 3

1. Reviews DTS documents; monitors and tracks approving official certifications/documentation, reviews and updates organizations, routing lists, permissions and profiles, analyses/solves open travel documents or recommends solutions; in- and out-processing of DTS and GTCC. Serves as the Lead Defense Travel Administrator (LDTA) and Agency/Organization program coordinator (A/OPC), for HQ G3/G4 directorates

Process newly assigned/departing personnel in DTS/GTC accounts and provide administrative support, process GTC credit applications, and create/modify user profiles within Citi direct ensure approving officials and reviewers are appointed in compliance with regulatory requirements. Review and process incoming DTS authorizations/vouchers and submit to government personnel for validation maintain and conduct daily account transactions for over 450 GTCC accounts, retrieve, reconcile, and file mandatory reports and reports run in support of inscom’s travel program. Prepare documentation to recommend appropriate funding to lines of accounting in DTS. Conduct reviews of travel vouchers to include account maintenance, processing employee applications, policy updates training, and continuous improvement for all G3/G4 travel charge card accounts. Received information requiring government decision or action concerning charge card management controls, possible card payment delinquency or misuse, and policy or procedure changes, and notifies management for action. Developed and evaluates charge card metrics information through reviewing mandated Citi reports forwarding to HQ INSCOM senior management by compiling data.

Maintains database of user information and controls user access to privacy act information and travel documents, assigns appropriate permissions levels to official personnel and travelers for their respective role in the DTS hierarchy.

Jul 2020 – May 2022 Government Travel Charge Card (GTCC), AMYX Inc., Defense Treat Reduction Agency (DTRA) Fort Belvoir, VA

As an HL3 Agency/Organization Program Coordinator (A/OPC), Component Program Manager (CPM),

Maintained and conducted daily account transactions for over 1,700 GTCC accounts, to include account maintenance, processing employee applications, policy updates training, and continuous improvement for all DTRA travel charge card accounts.

Received information requiring government decision or action concerning charge card management controls, possible card payment delinquency or misuse, and policy or procedure changes, and notifies management for action.

Developed and evaluates charge card metrics information through reviewing mandated Citi reports and presents it for supervisor’s approval and forwarding to DTRA senior management by compiling data.

Responsible for hands-on Travel Charge Card Program oversight including but not limited to: Reviews DTRA financial policies related to the card programs in the form of Comptroller and DTRA instructions, directives, standard operating procedures (SOPs), handbooks, and policy.

Implemented controls and methods to monitor data to ensure policy compliance and limit fraud, waste, and abuse of travel funds.

Oversees, maintains (via each individual program platform and SharePoint Repository), and conducts account communications on over 1,700 GTCC accounts, over 2400 DTS profiles. ANA E. BEST, SENIOR BUDGET ANALYST Resume, Page 4

Evaluates system requirements and activities for each travel program, identifies critical issues affecting each travel program, and implements changes necessary to achieve the objectives that resolve problems and conflicts which could lead to systematic issues. This is done through reviewing each travel program’s reports and matrix while conducting random 10% audits.

Develops, conducts, and/or directs Agency-wide training for all employees, contractors, and service members for appointed roles and usage within each travel program. Provide annual classroom training to each program user.

Supporting the Investigating General (IG) and Audit Response, Remediation and Sustainment (ARRS) team to ensure programs are in compliance, to improve audit readiness, mitigate risk of fraud and misuse, and develop sound key controls to improve oversight and procedural functions. Responds to frequent requests from both teams’ members to provide professional advice, documentation, or insight on program functions. Serves as the Lead Defense Travel Administrator (LDTA) for the Defense Travel System (DTS).

Maintains database of user information and controls user access to Privacy Act information and travel documents, assigns appropriate permissions levels to official personnel and travelers for their respective role in the DTS hierarchy.

Complete DoD-mandated training required to perform as the LDTA, File and upload Appointment Memorandum and mandated training to the DTS user document repository. Ensure DTS users requiring a role in DTS are properly appointed.

Direct action for all DTRA DTS users in DTS.

Retrieve, reconcile, and file mandatory reports and reports run in support of DTRA’s DTS program. Jan 2017 – Apr 2020 Personnel Analyst (DTS) Whitney, Bradley, Brown, Inc (WBB), F-35 Lighting II Joint Program Office Arlington, VA

Agency/Organization Program Coordinator (A/OPC), served as the liaison between the F-35 Joint Strike (JSF) Fighter Program Office, Citi bank, and the cardholder.

This role is essential to the efficient and effective management of the Travel Charge Card Program. Responsible for the day-to-day management of the Travel Charge Card Program.

Become familiar with DoD regulations, Agency policy and procedures regarding official.

Government business travel and authorized purchases as they relate to Official Travel.

Process travel card applications. Ensure employees complete application electronically, and Statement of Understanding. Conduct Cardholder Travel Card Training as required per Joint Travel Regulation (JTR).

Responsible for all JSF personnel in/out processing procedures include the Travel Charge Card Program, validate employment status and identify travel cards for potential closure and close accounts when cardholders leave, retire, or separate from the Agency.

Ensure cardholders comply with the provisions and intent of the Program’s policies.

Conduct training of all cardholders and supervisors/managers on the proper use of the travel card. This includes, maintaining files on cardholder accounts, to include application, signed Statement of Understanding; correspondence pertaining to the cardholder, i.e., training certificates, account maintenance requests, and delinquency notifications.

Review and monitor cardholder account transactions and manage delinquencies.

Initiates delinquency notification letters regarding past due cardholder accounts and take appropriate action regarding delinquent accounts and report to senior management.in addition to validating travel card activity to ensure that cardholder transactions comply with DOD regulations and JTR policy; provide reports to management on the status of the Travel Charge Card Program. Jun 2016 – Jan 2017 Management Analyst (NH-0343-2), Department of Navy, Strategic System Program HQ, Washington Navy Yards, D.C

Lead Defense Travel Administrator (LDTA) and primary point of-contact for the Defense Travel System (DTS). ANA E. BEST, SENIOR BUDGET ANALYST Resume, Page 5

Review, process, and monitor procurement request within the branch.

Prepared contract justifications for actions processed within the branch, and maintained permanent files.

Provided a complete and thorough review of all contract documents for final distribution. Assists in the General Services Administration (GSA) procurement program by placing, receiving, verifying and distributing orders. Assists with reconciling monthly purchase card statements.

Analyzed orders received, insuring compliance with all policies and procedures. Assists in providing contractual documents in response to Freedom of Information Act (FOIA) requests. Assists in maintaining updated contract procurement information and activities in Navy ERP. Worked closely with the government lead and engages with the contracting branch for resolution on purchases that does not clearly meet guidance.

Monitored and takes action to close DTS travel authorizations with unsettled travel vouchers in accordance with DoD FMR (Financial Management Regulation) VOL 9 and the JTR (Joint Travel Regulation). Staff advisor to management in evaluating the effectiveness of programs and efficiency of administrative management for the site as data requirements, including the user profiles, organization routing groups, per diem rates and Lines of Accounting.

Assisted Agency Program Coordinator/Budget Financial Manager (APC/BFM) with the Government Travel Card Program, responsible for the reporting, policy and guidance of the travel card program.

Monitored and tracks fund usage throughout the execution phase of the annual operating budget for assigned organizational elements.

Reviewed accounts for funds' availability and adherence, ensuring resources are administered in accordance with the incoming funding document specifications and dollar/control limitations.

Implemented controls and methods to monitor data to ensure policy compliance and limit fraud, waste, and abuse of travel funds.

Sep 2013 – Jun 2016 Travel Analyst (CTR) SPRY Methods, Department of Navy, Strategic System Program HQ, Washington Navy Yards, D.C

Subject Matter Expert (SME) on Defense Travel System (DTS),

supporting the day to day business of the travel office by reviewing and troubleshooting travel problems, and responding to customers questions, providing analytical and evaluative services to management in various areas related to travel business to include conducting studies and reviews to identify potential problems and corrective action needed

Skilled in strategic planning, budgeting and financial analysis and reporting.

Maintained database of user information and controls user access to Privacy Act information and travel documents, assigns appropriate permissions levels to official personnel and travelers for their respective role in the DTS hierarchy.

Monitored and takes action to close DTS travel authorizations with unsettled travel vouchers in accordance with DoD FMR (Financial Management Regulation) VOL 9 and the JTR (Joint Travel Regulation).

Staff advisor to management in evaluating the effectiveness of programs and efficiency of administrative management for the site as data requirements, including the user profiles, organization routing groups, per diem rates and Lines of Accounting.

Reviewed reports and studies to ensure that user requirements are meet and appropriate rules and regulations are utilized and followed while maintaining compliance with regulations and guidelines. ANA E. BEST, SENIOR BUDGET ANALYST Resume, Page 6

Administered the travel management program, which also includes foreign visits ensuring the orderly, progressive examination/execution of travel orders and claims, reviewing all expenditures, propriety of use of funds and compliance with travel regulations. Solid record of performance managing analytical studies, key initiatives and high-profile performance improvement and training projects. Technical expert and analyst on a wide variety of complex program issues. Very strong critical thinking, problem solving, research and liaison skills.

Feb 2013 - Sep 2013 Defense Travel Administrator (CTR), TekSouth Corporation, 11 CPTS/FM Andrews Air Force Base, MD

Served as the Defense Travel Administrator (DTA) for the Defense Travel System (DTS).

Performed DTS functions on behalf of travelers in the NCR (National Capital Region). Sign and stamp CED

(Contingency Exercise Deployment orders) authorizations, assist military with creating vouchers from authorizations, Amendments, and any other adjustments that is necessary.

Provided customer service for military and civilians personnel. Interacts and coordinates with organizations on financial matters. Prepares, verifies, computes and processes, and audits pay transactions for military and civilian personnel.

Processed, travel claims, estimates travel costs, and performs follow-up on outstanding travel orders for travelers. Developments Financial Transactions, verified, and submits financial documents.

Analyzed accounting and financial data to identify trends for evaluating effectiveness and efficiency of Air Force military and travel pay. Reviewed travel vouchers for accuracy and resolves discrepancies.

Solid Organizational, Communication including time management skills.

Adept at bridging enterprise technical performance gaps to complete business interests, developing process improvement initiatives, and conveying complex product development concepts in a simple and compelling manner.

Skilled trainer, conducted one-on-one and annual training for Military, Civilian, and Contractors to use DTS Oct 2009 – Mar 2012 Organization Defense Travel Administrator (CTR), Tatitlek Corporation, Walter Reed Army Medical Center, D.C to Ft. Belvoir, VA; Warrior Transition Brigade / Battalion, Department of Defense, U.S. Army Washington, DC

Organization Defense Travel Administrator (ODTA) and primary point of-contact for the Defense Travel System (DTS).

Implemented and managed the day-to-day activities during system operations; personnel data download and review, business process analysis, DTS training, and Defense Accounting and Disbursing System and Commercial Travel Office connectivity.

Coordinated development of traveler profiles, organizational data, reporting, budgetary, and document flow procedures in DTS. Responsible for the development, delivery, and evaluation; program management and evaluation; resource analysis/optimization; strategic and operations planning; human resources management; workforce analysis and planning; financial management and budgeting; process improvement and simplification; team and project leadership; quantitative/qualitative analysis; technical, regulatory and best practices research; policy analysis; and survey development/analysis.

Sustained database of user information and controls user access to Privacy Act information and travel documents.

Assigns appropriate permissions levels to official personnel and travelers for their respective role in the DTS hierarchy.

Oversee and analyzes DTS travel vouchers to ensure the traveler complies with command travel policies to prevent or identify a debit to the US. If the traveler has accrued a debt, assists them to resolve the issue through the appropriate channels.

Assist employees completing temporary and permanent change of station. Research the complicated issues concerning their PCS/TCS (Permanent Change of Station/Temporary Change of Station) depending upon employee as personal situations and/or obligations. ANA E. BEST, SENIOR BUDGET ANALYST Resume, Page 7

Responsible for notifying travelers who have not submitted their vouchers within timelines established in policy and/or regulation. Monitors and takes action to close DTS travel authorizations with unsettled travel vouchers in accordance with DoD FMR (Financial Management Regulation) VOL 9 and the JTR (Joint Travel Regulation) and reports. Acquired and updated personnel data that will be used to establish traveler profiles in DTS.

Dec 2007 – Jan 2009 Ward Clerk/Ward Manager (GS-6) Landstuhl Regional Medical Center, Department of Defense, U.S. Army Kaiserslautern, Germany

Performed a variety of receptionist, clerical, administrative, and record keeping duties associated with patient care and treatment assigned to one of the military treatment facilities within the Landstuhl Army Medical Center.

Served as a Medical Support Tech (OA) and provides clerical and administrative support for the Psychology Ward. Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise.

Responsible for the assessments of current personnel and partner with management and designated professionals to analyze and improve employee travel. Identified needs in the area of performance and leadership and develop travel plans and solutions such as customized travel and other specific program and time sensitive types of instruction.

Arranged, developed and directed travel relative to performance activities, individual travel needs and leadership development. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Attempts to resolve complaints of a local administrative nature and refers other complaints to appropriate authorities.

Maintained all patients’ records, either electronic or paper, according to regulations insuring each entry contains proper patient and health care proper identification. Performed Quality Assurance using appropriate tools regarding the completion and contents of the patient record.

Practiced project management skills and computer applications such as spreadsheets, word processing, e-mail and database software on a regular basis to improve the efficiency and effectiveness of training initiatives.

Utilized various computer programs to create databases and compile program tracking and statistics.

Analyzed data to prepare status reports summarizing activities and statistics for senior level management.

As an independently and in a team environment, I ensured the highest level of service delivery and make improvements when necessary. Collaborated with various internal and external entities to develop training agreements, coordinate training delivery, develop curricula and conduct training courses on a wide variety of complex subject matter.

Liaison with Officers, civilians and other entities to remain current on training developments. EDUCATION

Sarah J. Hale HS (HS Diploma) 1996 – Brooklyn, NY

Brooklyn College (associate degree Business Management), 1998 – Brooklyn, NY Franklin Career Institute (Certified Medical Assistant), 2005 – Brooklyn, NY CERTIFICATES/TRAINING

Contracting Officer Authorization

AO/RO Training for Accountable Officials and Certifying Officials DTS Approval Process

DTS Overview

DTS Basic 101

DTS Cancellation Procedures

DTS Constructive Travel

ANA E. BEST, SENIOR BUDGET ANALYST Resume, Page 8

DTS Itinerary Adjustment

DTS Personal Leave with Travel

Travel Card 101Programs and Policies

CACI – Lead Defense Travel Administrator

SECURITY CLEARANCE: TS/SCI (Active)

LANGUAGES: Spanish (Fluent)

References

Scott Cochran, *****.*.********.***@****.***, 910-***-**** Michael Zielinski, *******.*.*********.***@****.***, 757-***-****

Contact this candidate