Customer Service & Call Center Professional

Kellie Boudreaux

Patterson, LA *****

********@*****.***

+1-985-***-****

Professional Summary

I have extensive experience working in customer service, including managing a store where I interacted with customers regularly. Additionally, I have worked as a waitress, which involved engaging with diverse individuals and addressing their needs promptly. These experiences have helped me develop strong communication skills, patience, and the ability to remain calm under pressure—all qualities I believe will help me succeed in a call service position.

Authorized to work in the US for any employer

Work Experience

Cook/ customer service

Staziones-Patterson, CA

August 2017 to Present

Cook, prep, greet customers

Education

GED

Morgan city high-Morgan City, LA

August 1996 to May 1997

Trade school

Skills

• Cooking

• Driving

• Phone Etiquette

• Phone customer support

• Customer support experience within healthcare industry

• Client interaction via phone calls

• Providing product information

• Windows

• Computer literacy

• English

• Basic math

• Call center agent experience

• Cash Handling

• Serving Experience

• Empathy

• Direct selling

• Customer support experience within hospitality industry

• Inventory control

• Live chat

• Sales referrals

• Customer support experience within finance industry

• Host/Hostess

• Cashiering

• Email customer support

• Retail sales

• Sales - Sales experience (6-10 years)

• Customer needs analysis

• Computer skills

• Typing

• Customer Service

• Communication skills

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